Contact Us

When Do I Need To Contact the Help Line?

If you observe error messages which are persistently displayed, or which prevent you from using your meter at all, please contact our helpline (UK 0800 701 000 or Ireland 1 800 709 600) for assistance. If you require advice on how to use a glucose meter from Roche Diagnostics, please call (UK) 0800 701 000 or (Ireland) 1 800 709 600.

If you have concerns about the results displayed on your Roche glucose meter, please call (UK) 0800 701 000 or (Ireland) 1 800 709 600. To improve the quality of your service, calls received or made by Roche Diagnostics may be recorded. Before calling the Accu-Chek meter help-line, if at all possible, please take the time to perform quality control tests using the correct control solutions and have these results to hand when calling.

When Do I Need To Contact My GP?

If you have questions about diabetes or concerning your medication or diet, please contact your General Practitioner or Diabetes Nurse, Specialist or other Healthcare Advisor as soon as possible to receive the best advice from an appropriately qualified person.

If you observe unusual glucose readings which you have reason to doubt, and the quality control readings you have performed are correct (are consistently within the tolerance ranges provided), there may be an unknown medical cause or chemistry-related influence responsible for the unusual results observed. Therefore, please contact your GP or Diabetes Nurse Specialist or other Healthcare Advisor as soon as possible to arrange to have your blood glucose meter readings compared to a laboratory glucose measurement, and thereafter receive the correct advice.

Lines open: 8am - 8pm Mon-Fri, 10am - 4pm Saturday, 10am - 1pm Sunday, 365 days of the year.
*To improve the quality of your service, calls received or made by Roche Diagnostics may be recorded.

When Do I Need To Email Roche?

For any questions or issues you may have regarding your Accu-Chek meter, to order batteries, control solution or educational information please fill in your details and click submit.