Frequently Asked Questions

The user will receive an E-4 error code.

Yes, as with any test strip, heat, humidity and other environmental conditions can affect strips.

No, there is no ability to squeeze extra blood from the finger to dose a strip a second time.

The Accu-Chek Instant system was designed to assist users to easily conduct a test. Several features were designed for this purpose:

• Easy-edge test strip has a wide application area compared to leading brands
• Strips are placed electrode end down in the vial, so that they can be inserted easily into the meter with minimal handling
• The used strip can easily and hygienically be removed from the meter with the strip ejector

The Accu-Chek Instant test strip requires only a small speck of blood (0.6 μL).

The Accu-Chek Instant test strip utilises the FAD-GDH chemistry.

No, the meter will not lock a user out if they have used expired test strips.

Yes, a clear protective barrier runs along the entire length of the test strip to protect the strip and chemistry. Blood applied anywhere along the yellow edge of the strip can be quickly pulled into the test strip.

No, there is no compatibility between the Accu-Chek Instant meter and these other Accu-Chek test strips.

The strip ejector allows a user to dispose of a used test strip hygienically.

Yes, it is possible to test with all types of blood including capillary, venous, arterial, and neonatal. Please refer to the user manual and speak to your healthcare professional for more information.

No. Memory is retained. Time and date will need to be reset if batteries are out for longer than 40 seconds.

Yes, any time the meter is on, the battery is being consumed whether searching for a paired device or uploading results.

The Accu-Chek Instant meter requires two batteries to power the features of the meter, such as the backlit display and Bluetooth connectivity.

The meters will retain the date and time settings for up 40 seconds when the batteries are removed.

Test results may be seen in 7, 14, 30 and 90-day averages.

720 readings can be viewed and stored in the meter.

Yes, the target ranges in the meter can be changed using the device settings on the mySugr app.

Being too low is life threatening for people with diabetes. Therefore, red has been chosen to be the colour indicating “danger.”

The Accu-Chek Instant meters has a fast test time of less than four seconds.

No, the USB port for any of the Accu-Chek meters is not water or dust resistant.

With the Accu-Chek Instant meter, it is not necessary to delete stored results. Once 720 blood glucose results are in the memory; adding a new result causes the oldest one to be deleted. Additional editing solutions for results are available with the mySugr app.

In range: 3.9-8.9 mmol/L, below range: 0.6-3.8 mmol/L, above range: 9.0–33.3 mmol/L.

The Accu-Chek Instant system fulfills the ISO 15197:2013 / EN ISO 15197:2015 standards and delivers even tighter 10/10 accuracy for reliable results you can trust¹.

¹ Breitenbeck et al. Accuracy assessment of a blood glucose monitoring system for self-testing with three test strip lots following ISO 15197:2013/ISO 15197:2015. J Diabetes Sci Technol. 2017 11(4) 854-855

No. As seen with almost all products designed for self-monitoring, the Accu-Chek Instant meter cannot be used for diagnosis of diabetes.

The Accu-Chek Instant meters can be used for Alternative Site Testing (AST) on the palm, forearm and upper arm. Please refer to the user manual and speak to your healthcare professional for more information.

Performing a control test lets the user know when the meter and test strips are working properly. More information on control tests is available in the user manual.

When the meter is paired with the mySugr app, each blood glucose result will be transferred automatically, once the app is opened. However, the meter and smartphone must be within 3 meters to transfer successfully. If the app is not open, the value will not be transferred automatically. However, with the next successful import, all blood glucose values will be imported. There is not any loss of data.

Can I retrieve my data when I reinstall the mySugr app in the new smartphone? When you create your mySugr account, your data is stored with that account in a secure and compliant manner. If you change mobile devices or have to re-install the mySugr app, pair your meter to the app. Data synchronisation with the app happens automatically as soon as the app has connection to the internet, users don’t have to do manual backups.

iOS users can pair a maximum of three blood glucose meters. Android devices allow a maximum of one meter to pair.

The Accu-Chek Instant meter can only pair and synchronise data with one Bluetooth enabled device at a time. Once the meter has been paired, pairing with a new device will overwrite the original pairing.

The Accu-Chek Instant meter implements BLE Pass Key Pairing security.

Yes. Blood glucose results and diabetes data transferred from the meter to the app are stored in the mySugr app. You can view this data when the meter is off and not actively connected via Bluetooth.

The Accu-Chek Instant meter and mobile device must be within 3 meters for the automatic data transfer to occur. If the distance between the devices exceeds 3 meters during blood glucose test(s), any new meter data will synchronise with the app when the devices are within range and Bluetooth is turned on.

The meters can transfer results using Bluetooth Low Energy to compatible smartphone apps like mySugr. Additionally, the micro-USB can be used with compatible diabetes management solutions such as the Accu-Chek Smart Pix device and the Accu-Chek Smart Pix software.

Yes, at least 720 results will remain in the meter’s memory at all times, despite the transfer of data to an app or online portal.

No, the Accu-Chek Instant meter does not require manual coding.