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Accu-Chek Commitment 

Roche Diabetes Care, the manufacturer and provider of Accu-Chek products and services, is dedicated to making your diabetes easier to manage. 
That's why when you use one of our products, we'll provide the support and information needed to make managing your diabetes as simple as possible.

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You are no longer required to register Accu-Chek products upfront to benefit from the Accu-Chek Commitment. Should you wish, you can still register your products or update your personal details by contacting our Customer Careline.

Our customer care team is also here should you require technical support or wish to place an order for meter accessories, insulin pump consumables or infusion sets. Please see details below.

We're here for you

We do not stop caring about you once you start using our products and services. As an Accu-Chek customer you have access to:
customer careline
Customer Careline
24/7 for insulin pump users

Contact us
support and help
Technical support, help and guidance
How to use, troubleshooting and FAQs
find help


Accu-Chek customers may order a battery voucher and control solution directly from Roche for specific Accu-Chek meters*
blood glucose meters
Accu-Chek Meters
Battery vouchers and accessories

Insulin Pumps

Accu-Chek customers may order consumables for Accu-Chek Solo, Accu-Chek Combo or Accu-Chek Insight insulin pumps*

To place orders for insulin pump consumables and accessories, please contact the customer careline.

0800 731 22 91

Republic of Ireland:
1 800 882 351

*This service is provided to customers who are resident in the UK and the Republic of Ireland. Terms and conditions apply.
Some mobile operators may charge for calls to these numbers. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.