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Accu-Chek Commitment
terms and conditions

Please read the Accu-Chek Commitment terms and conditions relevant to your product below. Products include Accu-Chek blood glucose meters, Accu-Chek insulin pump systems and Accu-Chek diabetes management systems.

For Accu-Chek blood glucose meters

Last updated: December 2020

Benefits of being an Accu-Chek customer

All users of Accu-Chek products have access to:  
  • Ongoing support for Accu-Chek blood glucose meters and Accu-Chek diabetes management systems
  • Use of a freephone technical support careline* for calls made from the UK or Republic of Ireland 
Accu-Chek users are not required to register their product to receive support for Accu-Chek blood glucose meters or Accu-Chek diabetes management systems. 

The Accu-Chek Commitment is available for all Accu-Chek blood glucose meters and Accu-Chek insulin pump systems obtained from Healthcare Professionals, Roche Diabetes Care Limited or purchased in the UK and Republic of Ireland, and is only available to residents of the UK and Republic of Ireland. Please refer to separate terms and conditions for Accu-Chek insulin pump systems in the section below.

For diabetes management system support, Roche Diabetes Care Limited are only able to offer IT support directly related to Accu-Chek diabetes management systems. For information or advice regarding PC installation procedures and/or compatibility please refer to the manufacturer’s guidelines and/or to an IT specialist. Roche Diabetes Care Limited cannot accept responsibility for any disruption, damage and/or loss to your data or computer system that may occur while using Accu-Chek diabetes management systems and/or running the software.

Ordering meter accessories

  1. Accu-Chek customers who have an Accu-Chek blood glucose meter are eligible to order a complimentary control solution.
  2. To place an order for these items you must:
    • Be at least 16 years old.
    • Complete the online form or call the Accu-Chek Careline freephone* number (UK) 0800 701 000 or (Republic of Ireland) 1 800 709 600.
  3. Accu-Chek blood glucose meter users may order control solution directly from Roche Diabetes Care for their Accu-Chek blood glucose meter (identified by serial number provided), once every three months.
    • Roche Diabetes Care Limited is committed to using your personal information in accordance with our Privacy Statement.
    • Roche reserves the right to cancel or amend these terms and conditions at any time, without prior notice. Any changes will be posted on this page.
    *Accu-Chek Careline freephone number (UK) 0800 701 000 or (Republic of Ireland) 1 800 709 600. Opening hours: Monday to Friday 8am-6pm excluding bank holidays. Some mobile operators may charge for calls to these numbers. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

    For Accu-Chek insulin pump systems

    Last updated: July 2019

    These terms and conditions supersede:

    • Accu-Chek Insight warranty terms and conditions
    • Accu-Chek Combo warranty terms and conditions

    Benefits of being an Accu-Chek customer

    All users of Accu-Chek products have access to:
    • Ongoing support for Accu-Chek Insulin pump system and Accu-Chek diabetes management systems
    • Use of a freephone 24/7 technical support pump careline* for calls made from the UK or Republic of Ireland 
    Accu-Chek users are not required to register their product to receive support for Accu-Chek insulin pump systems or Accu-Chek diabetes management systems. 

    The Accu-Chek Commitment is available for all Accu-Chek blood glucose meters and Accu-Chek insulin pump systems obtained from Healthcare Professionals, Roche Diabetes Care Limited or purchased in the UK and Republic of Ireland, and is only available to residents of the UK and Republic of Ireland. Please refer to seperate terms and conditions for Accu-Chek blood glucose meters in the section above.

    For diabetes management system support, Roche Diabetes Care Limited are only able to offer IT support directly related to Accu-Chek diabetes management systems. For information or advice regarding PC installation procedures and/or compatibility please refer to the manufacturer’s guidelines and/or to an IT specialist. Roche Diabetes Care Limited cannot accept responsibility for any disruption, damage and/or loss to your data or computer system that may occur while using Accu-Chek diabetes management systems and/or running the software.

    Ordering consumables and infusion sets

    1. Accu-Chek customers who have an Accu-Chek insulin pump for the Accu-Chek Commitment are also eligible for:
      • Complimentary control solutions
      • Telephone ordering service for insulin pump infusion sets and supplies (UK users only) if your healthcare professional has confirmed to Roche that you can place orders for supplies, or you are a self-funder.
    2. To place an order for these items for your Accu-Chek insulin pump system you must:
      • Be at least 16 years old.
      • Call the Accu-Chek Pump Careline freephone* number (UK) 0800 731 22 91 or (Republic of Ireland) 1800 882 351.
    3. Roche Diabetes Care Limited is committed to using your personal information in accordance with our Privacy Statement.
    4. Roche reserves the right to cancel or amend these terms and conditions at any time, without prior notice. Any changes will be posted on this page.
    *Some mobile operators may charge for calls to these numbers. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.