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Contact us

If you are having problems with your meter, or have a general enquiry about our services, don't hesitate to contact us. Our Customer Care team provide technical support for all of our Accu-Chek portfolio.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek blood glucose meter:

Emails are addressed during Accu-Chek Careline working hours between 8am - 6pm Monday to Friday.

Emails are addressed during Accu-Chek Pump Careline working hours 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek insulin pump or infusion set:

Please note: You should contact your GP/Diabetes Nurse/Specialist...

  • If you have questions about diabetes or questions concerning your medication or diet
  • If you observe unusual glucose readings which you have reason to doubt, and the quality control readings you have performed are correct (are consistently within the tolerance ranges provided), there may be an unknown medical cause or chemistry-related influence responsible for the unusual results observed. Therefore, please contact your GP or Diabetes Nurse Specialist or other Healthcare Advisor as soon as possible to arrange to have your blood glucose meter readings compared to a laboratory glucose measurement, and thereafter receive the correct advice.

For any other queries, please complete the form below.

Emails are addressed during Accu-Chek Careline working hours 8am - 6pm Monday to Friday.

UK: 0800 731 22 91
Ireland: 1 800 882 351

If you are calling from outside the UK use this number: 0044 (0)1444 256019
(Note: This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you)

Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:

  • During office hours, a team of Technical Specialists is on call to answer any technical queries regarding insulin pump and associated products.
  • During out of office hours, emergency technical calls are answered.

UK: 0800 701 000 *
Ireland: 1800 882 351 *

If you are calling from outside the UK use this number: 0044 (0)1444 256442
(Note: This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you)
(*Some mobile operators may charge for calls to these numbers)

Opening hours: Monday - Friday: 8am - 6pm (excluding bank holidays)

Note: To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded.

Before calling the Accu-Chek meter helpline, if at all possible, please take the time to perform a quality control test using the correct control solutions and have these results and your meter to hand when calling.

House Number/Name
Address Line 2
Town
County
Postcode

Roche Diabetes Care Limited abides by the Data Protection Act 1998 and is registered as a data controller under this Act.

  • We reassure you that any information we hold about you will be treated in the strictest confidence and will not be released to other parties for marketing purposes, with the exception of other Roche affiliates and third party businesses working on our behalf (e.g. companies that print, enclose and post our mailings).
  • Roche and their appointed agents will use any information you have provided to us to keep you informed with carefully selected information and offers that we feel may be of interest to you.

Please indicate here if you would prefer NOT to receive further information by: