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Accu-Chek field safety notices

Patient safety is our first priority. We are committed to keeping those who use our products, as well as healthcare professionals, informed of issues and solutions related to our products and services.

Important information on Accu-Chek Aviva Blood Glucose Meters potentially having power related issues - issued November 2019

At Roche Diabetes Care, we strive for the highest quality of our products and services and are committed to keeping you informed as soon as there is a potential issue you should be aware of. This is why we would like to inform you about a potential issue that might occur in Accu-Chek Aviva blood glucose meters. As part of our ongoing quality monitoring and market surveillance processes, we have identified that Accu-Chek blood glucose meters may potentially have unexpected short battery life or not power on.
 
Below you can find important information to ensure optimal battery life performance and specific instructions on how to handle power issues of Accu-Chek Aviva blood glucose meters. 

Further information

If you believe you have a meter in the impacted serial number range, please consider the following warnings:

  1. Always carry a spare set of batteries. 
  2. Battery life may vary due to factors such as temperature and battery manufacturer. 
  3. Have a back-up testing method available.

Frequently asked questions

What should I do if my meter is powered on and displaying a low battery icon?

  1. Refer to the instructions in the user manual on how to appropriately handle any errors that may occur. 
  2. If the instructions in the user manual does not correct the situation, please contact our Customer Careline to obtain further support.

What should I do if my meter will not power on or has short battery life?

  1. Refer to the instructions in the user's manual on how to appropriately handle any errors that may occur. 
  2. If the instructions in the user’s manual does not correct the situation, please contact our Customer Careline to obtain further support.

What can I do to ensure I can run a test whenever needed?

Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to: 
  • Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer. 
  • Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional about other possible back-up methods.