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Healthcare Professional Site

Healthcare professionals working in diabetes can click below for information on pattern analysis, clinical evidence, case studies and Accu-Chek product solutions.

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Under 18?

This website for under 18's from Roche Diabetes Care contains some great interactive tools to help you and your family learn more about diabetes and encourage you to get more involved.

Accu-Chek Kids

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The black activation chip FAQs

1. I have opened a new pot of strips but cannot find the code chip. Why is the code chip missing?

We introduced a black chip (called the Black Activation Chip) to replace the white code chip in January 2012. Once the black activation chip is inserted in to the meter the patient does not have to replace the chip again – even if the next test strip box contains a coloured code chip or different code number. Once inserted, patients do not need to worry about changing code chips in the future.

As the black activation chip has been available for a year, we expect most patients to already have a chip permanently inserted in their meters. Roche has therefore now transitioned to pots of strips without code chips.

If your meter already has a Black Activation Chip inserted then you do not have to do anything. If you still have a white code chip please call the Accu-Chek Customer Careline on 0800 701 000 (UK) or 1 800 709 600 (Ireland) and we will send you a Black Activation Chip, which will never need to be replaced.

2. I need a new black code chip, how do I get one?

Black chips can be ordered through the Accu-Chek Customer careline. Click here

Accu-Chek Aviva test strips are no longer packaged with any type of code chip.

3. Does using an activation chip change anything else about my test strips or my meter?

Only one thing changes: your meter will no longer provide an automatic warning message telling you that your vial of test strips is going to expire or has expired. Test strips are still good until the expiration date on the vial; there is no need to calculate the expiration date.

Nothing else will change. For example, your meter will still perform all the usual safety checks, such as detecting if the test strip is damaged or has been exposed to high humidity.

4. Without an automatic strip expiration warning, how can I avoid testing with an expired strip?

As users of most other blood glucose test strips do, you can simply check the expiration date clearly printed on your current vial of Accu-Chek Aviva test strips. After this date, you should discard any remaining test strips and use a new vial of strips. This method is simpler than the one used by manufacturers of some other test strips, which require the user to calculate and write the expiration date on their vial.

You will not have to do that with your Accu-Chek Aviva test strips.

5. If the activation chip permanently codes all Accu-Chek Aviva meters, why is there a specific code number on the activation chip?

This code number designates two things: the type of meter you use (e.g., an Accu-Chek Aviva system), as well as the country in which you live.

6. What happens if I insert an activation chip into my meter and then travel to another country where I purchase test strips that include an activation chip with a code number different from my current activation chip?

Nothing. There is no risk of getting inaccurate results even if you use test strips purchased in a country where activation chips have a different code number.

7. Will this change affect the price of Accu-Chek Aviva test strips?

No. Incorporating activation chip technology into your meter will not change test strip costs.

8. Does the process for performing a blood glucose test—or a control test—change after an activation chip is inserted?

No. These processes do not change.

9. Why do some Accu-Chek meters continue to require a code chip such as the activation chip while other blood glucose meters do not?

Because Accu-Chek Aviva systems were developed with the potential to upgrade the meter via the code chip; however, we recognised that ease of use was something more highly valued by our customers and which the activation chip provides.

10. What happens if I lose or throw away my black activation chip when they are no longer included with the test strips?

You can call the Accu-Chek Customer Careline 0800 701 000 (UK), 1 800 709 600 (Ireland) to get a replacement activation chip.

11. Where can I get more information?

You can call the Accu-Chek Customer Careline at 0800 701 000 (UK), 1 800 709 600 (Ireland).

This website contains information on products which are targeted to a wide range of audiences and could contain product details or information otherwise not accessible or valid in your country. Please be aware that we do not take any responsibility for accessing such information which may not comply with any valid legal process, regulation, registration or usage in the country of your origin.