Thank you for visiting a Roche website or interacting with us via e-mail.
At Roche, we understand that protecting the privacy of visitors to our websites is very important and that information about your health is particularly sensitive. That’s why we have taken the necessary steps to meet worldwide data privacy requirements. We treat your "personal data" according to the "Roche Directive on the Protection of Personal Data“, and to the laws of the EU, Switzerland and other applicable local laws which regulate the storage, process, access and transfer of personal data including the UK’s Data Protection Act 1998.
We only collect personally identifiable information about you if you choose to give it to us. We do not share any of your personally identifiable information with third parties for their own marketing use unless you explicitly give us permission to do so. Please review this policy to learn more about how we collect, use, share and protect information online.
In the UK and Ireland, for the purpose of the Data Protection Act 1998, the data controller is Roche Diabetes Care Limited (company number 09055599) of Charles Avenue, Burgess Hill, West Sussex, RH15 9RY.
Personal information: You can visit our websites without providing any personal information. We may collect your personally identifiable information (such as name, address, telephone number, e-mail address or other identifying information) only when you choose to submit it to us, for example when you register to use our website or enter a promotion we are running. We may also collect health information about you that you provide by responding to our questions or surveys, for example if you make an enquiry about an Accu-Chek product or report any adverse event relating to your use of an Accu-Chek product.
Aggregate information: In some cases we also remove personal identifiers from data you provide to us and maintain it in aggregate form. We may combine this data with other information to produce anonymous, aggregated statistical information (e.g. number of visitors, originating domain name of the Internet Service Provider), helpful to us in improving our products and services.
Automatically Collected Information: We automatically receive certain types of information whenever you interact with us on our sites and in some e-mails we may send each other. Automatic technologies we use may include, for example, web server logs/IP addresses, cookies, web beacons and third party application and content tools. These technologies may be updated from time to time to reflect new functionalities that are available.
Web Server Logs/IP Addresses: An IP address is a number assigned to your computer whenever you access the internet. All computer identification on the internet is conducted with IP addresses, which allow computers and servers to recognise and communicate with each other. Roche collects IP addresses to conduct system administration and report aggregate information to affiliates, business partners and/or vendors to conduct site analysis and website performance review.
We may also collect information about your computer operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For more general information about cookies visit: http://www.allaboutcookies.org
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include cookies that enable you to log into secure areas of our website and use the shopping cart, for example.
Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies do not collect information that identifies a visitor. All information that these cookies collect is aggregated and therefore anonymous. This website uses Google Analytics to collect this information.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to remember choices you make (such as language choices) and personalise our content for you.
Targeting or advertising cookies. These cookies record your visit(s) to our website, the pages you have visited and the links you have followed. They also collect information about your browsing habits, including the websites you visit, in order to make the advertising displayed on our website more relevant to you and your interests. We may also share this information with third parties working on our behalf for this purpose.
Some of our cookies are known as ‘session’ cookies and expire after you leave our website. Others are ‘persistent’ cookies that are stored on your device in between browser sessions and allow your preferences or actions to be remembered. They remain on your device for varying lengths of time, but in any event no longer than two years. Cookies can be removed manually before they expire via your browser settings.
Managing Cookies: As described above, if you wish to prevent cookies from tracking you anonymously as you navigate our sites, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
All browsers allow you to fine-tune cookie settings and determine which ones to accept and which to disable or delete. Your browser can also notify you when you receive new cookies. Please consult your browser’s ‘help’ section for more information on adjusting your cookie settings.
Cookies allow you to take advantage of some of our website’s essential features, so we recommend you leave them turned on. If you block or otherwise reject cookies the website may not function correctly and you may not be able to access restricted parts of the website that require you to log in.
Web Beacons: On certain web pages or e-mails, Roche and/or our suppliers may utilise a common internet technology called a "web beacon" (also known as an "action tag" or "clear GIF technology"). Web beacons help analyse the effectiveness of websites by measuring, for example, the number of visitors to a site or how many visitors clicked on key elements of a site.
Web beacons, cookies and other tracking technologies do not automatically obtain personally identifiable information about you. Only if you voluntarily submit personally identifiable information, such as by filling in an online form e.g. when registering or sending e-mails, or opening or clicking on emails that you have received from us, can these automatic tracking technologies be used to provide further information about your use of the websites and/or interactive e-mails to improve their usefulness to you.
Services: We may provide services (based on third party applications and content tools) on certain Roche websites such as Google Maps or QUARTAL FLIFE. These third parties may automatically receive certain types of information whenever you interact with us on our sites using such third party applications and tools.
Your Rights and Choices
You have several choices regarding your use of our websites. You could decide not to submit any personally identifiable information at all by not entering it into any forms or data fields on our sites and not using any available personalised services. If you choose to submit personal data, you have the right to see and correct your data at any time by accessing the application. Certain sites may ask for your permission for certain uses of your information and you can agree to or decline those uses.
If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will work to process this request promptly, although we may require additional information in order to do so.
The Data Protection Act gives you the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Roche uses technology and security precautions, rules and other procedures to protect your personal data from unauthorized access, improper use, disclosure, loss or destruction. To ensure the confidentiality of your data, Roche uses also industry standard firewalls and password protection. It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorised third parties.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Use of Data
Roche, including the subsidiaries, divisions and groups worldwide and/or the companies we hire to perform services on our behalf will use any personally identifiable information you choose to give us to comply with your requests. We will retain control of and responsibility for the use of this information. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
The information that you provide to us, will be helpful for us to better understand your needs and how we can improve our products and services. It helps us also to personalise certain communications with you about products, services and promotions that you might find interesting. For example, we may analyse information such as the gender or age of visitors to sites or the particular medication or treatment regime used. We may use this data in order to provide information or a promotional offer for a particular product only suitable for that medication or treatment regime, to an individual who has agreed to receive information from us. We may also use the data in aggregate form with no personally identifiable information in order to provide analysis internally and to share with others when appropriate. i.e. “98% of Accu-Chek users are…”.
We use information held about you in the following ways:
- To ensure that content from our website is presented in the most effective manner for you and for your computer
- To carry out our obligations arising from any contracts entered into between you and us and to provide our service to you
- To allow you to participate in interactive features of our service, when you choose to do so
- To notify you about changes to our service
- To enable you to take part in any market research we include on or link to from our website, or in which we invite you to take part
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- As part of our efforts to keep our site safe and secure
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
- To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them
Data Sharing and Transfer
Roche shares personally identifiable data about you with various outside companies or agents working on our behalf to help fulfil business transactions (such as providing customer services) and to help fulfil business operations such as sending marketing and/or customer communications about our products, services and offers including market research and telemarketing; maintaining our customer database and website; conducting analytics, marketing and website optimisation including search engines and online marketing and for the performance of any contract we enter into with you.
In addition, we may share personally identifiable data that we collect from you with our company's subsidiaries and affiliates globally or store that data with them. All these companies and agents are required to comply with applicable data protection laws.
We may also disclose personally identifiable information for these purposes:
(a) in connection with the sale, assignment or other transfer of the business of the site to which the data relates;
(b) to respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations; or
(c) where needed for corporate audits or to investigate or respond to a complaint or security threat.
No Third-Party Direct Marketing Use: We will not sell or otherwise transfer the personally identifiable information you provide to us at our websites to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.
E-mail a Friend or Colleague: On some Roche sites, you can choose to send a link or a message to a friend or colleague referring them to a Roche website. E-mail addresses you may provide for a friend will be used to send your friend information on your behalf and will not be collected or used by Roche or other third parties for additional purposes.
Links to Other Sites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal data to these websites.
With the exception of our specialist Accu-Chek “Kids” site, our websites are directed at an adult audience. We do not collect any personally identifiable information from anyone we know to be under the age of 13 without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.
Additional Information on Websites
If a website has particular provisions relating to privacy that differ from those stated here, those provisions will be disclosed to you on the page on which personally identifiable information is collected.
Note to Users of Business or Professional Websites
If you have a business or professional relationship with Roche, we may use information you submit on our sites, including sites intended specifically for business and professional users, to fulfil your requests and develop our business relationship with you and the entities you represent. We may also share such information with third parties acting on our behalf.
How to Contact ROCHE
For questions or if you wish Roche to amend or delete your profile, please contact us in writing (by post), as follows:
Roche Diabetes Care Limited
Registered in England No. 9055599