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Customer service

Roche Diabetes Care, the manufacturer and provider of Accu-Chek products and services, is dedicated to making your diabetes easier to manage. That's why when you use one of our products, we'll provide the support and information needed to make managing diabetes as simple as possible.

How can we help you?

For product related support, including how to guides, reference manual downloads, FAQs and error code information, please select your Accu-Chek product below. For any other query or if you require additional help, our Customer Careline provide technical support for all of our Accu-Chek portfolio.

Following advice from the UK and EU authorities, we have made all necessary preparation for likely Brexit scenarios, including ‘no deal’. We do not anticipate any disruption to the availability of our products in the UK or Ireland and have worked closely with partners at every stage of our supply chain. We expect delivery times to remain the same and will give notice if this is to change.

Roche Diabetes Care has received many requests for information regarding our Brexit preparations and so we have prepared an FAQs document. We hope you will find this document useful in answering any additional questions you have.


Can't find what you're looking for?

If you are having problems with your meter, or have a general enquiry about our services, don't hesitate to contact us.