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accu-chek mobile wireless adapter

Accu-Chek Mobile wireless adapter product support

Now you'll love it even more.

How to plug in the Accu-Chek Mobile wireless adapter

how to plug in step 1

1. Remove the USB-port cover from your Accu-Chek Mobile meter.

how to plug in step 2

2. Now simply plug the adapter into the USB port of your Accu-Chek Mobile meter.

how to plug in step 3

3. Activate Bluetooth® on your smartphone.

how to plug in step 4

4. Press the button on the adapter. The green LED will then flash quickly.

How to pair the Accu-Chek Mobile meter with the mySugr app

how to pair step 1

5. Initial pairing: Open the mySugr app. Tap on menu and then tap on “Connections”.

Select “Accu-Chek Mobile“.

how to pair step 2

6. Now enter in the last six digits of the serial number, which can be found on the inside-facing edge of the adapter as well as on the packaging.

 

how to pair step 3

7. The initial data transfer then starts automatically. The green LED flashes slowly during this process.

As soon as the data transfer is complete, the LED will stop flashing and show constant green light. The adapter will turn itself off automatically.

how to pair step 4

8. During subsequent regular use: Check your blood glucose as you normally do. Activate Bluetooth® on your smartphone.

Then press the button on the adapter to start data transfer. The green LED will flash quickly.

Frequently Asked Questions

Why do I need an adapter? Why isn't Bluetooth® inbuilt into the Accu-Chek Mobile meter?

We wanted to offer Bluetooth® connectivity to our existing Accu-Chek Mobile meter users without them having to purchase a new meter.

Is the data transfer from the Accu-Chek Mobile meter to the PC via micro USB port still possible?

Yes, as the Accu-Chek Mobile wireless adapter can be removed and re-attached easily, data can still be downloaded to the Accu-Chek Smart Pix software or device reader via a standard micro-USB-cable.

Does the Accu-Chek Mobile wireless adapter remain plugged into the meter or should I remove it? 

The Accu-Chek Mobile wireless adapter can stay plugged into the USB port of the Accu-Chek Mobile meter.

Can I still check my blood glucose with one hand?

Yes, due to the lean design of the Accu-Chek Mobile wireless adapter the Accu-Chek Mobile meter can still be used easily with one hand.

Why does the Accu-Chek Mobile wireless adapter need an extra battery?

An extra battery for the Accu-Chek Mobile wireless adapter is used to make sure that the wireless transfer of blood glucose results does not shorten the battery life of the Accu-Chek Mobile meter.

How long will the coin cell battery last? 

The coin cell battery that is used in the Accu-Chek Mobile wireless adapter can last at least 3 months with 5 transmissions per day, depending on the ambient conditions.

How often is data transferred to the mySugr app? 

Data is not transferred automatically. The data is only transferred when the user presses the on/off button of the Accu-Chek Mobile wireless adapter. All stored results which have not been transmitted so far will then be transferred automatically to the mySugr app.

How close does the Accu-Chek Mobile meter and the smartphone have to be for data to be transferred to the mySugr app? 

Please make sure that the distance between the Accu-Chek Mobile and smartphone is not more than 1 meter.

Can I use any smartphone? 

All smartphones with a standard BLE (Bluetooth Low Energy) connectivity can be used. Smartphones with Android version 4.4 or higher and iOS version 10.3 and higher are compatible.

After the data is transferred to the mySugr app, is the data still stored in the meter? 

Yes, data remains stored in the meter as well. Up to 2,000 results can be stored in the meter. Once 2,000 glucose results are in the memory, adding a new result causes the oldest one to be deleted from the meter's memory.

Why is the use of the Accu-Chek Mobile wireless adapter limited to the mySugr app?

We wanted to offer one unique compatible solution for people with diabetes all around the world. This allows us to always provide the latest version of updates to our customers.

Keep batteries out of reach of children

Battery Warning: Keep out of reach of children.

  • Choking hazard. Small parts. Keep away from children under the age of 3 years.
  • Keep new and used batteries away from children. Ingestion or insertion into the body may cause chemical burns, perforation of soft tissues and death. Severe burns may occur within 2 hours of swallowing. If you think a battery might have been swallowed or placed inside any part of the body, seek medical attention immediately.
  • If the battery compartment does not close securely, stop using the product and keep it away from children. Contact the Accu-Chek Customer Careline on 0800 701 000 (UK) or 1 800 709 600 (ROI).

 

SAFETY ADVICE: The Accu-Chek Mobile meter and Accu-Chek FastClix finger pricker are intended for patient self-monitoring by an individual person only. They must not be used to collect blood from more than one person as they do not incorporate any features to guard against cross-infection. 

ACCU-CHEK, ACCU-CHEK MOBILE, FASTCLIX and MYSUGR are trademarks of Roche. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Roche is under license. All other product names and trademarks are property of their respective owners.