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Accu-Chek Insight product safety notice

In 2015, Roche Diabetes Care sent out a product safety notice to all users of the Accu-Chek Insight insulin pump system in relation to the key lock of their Accu-Chek Insight insulin pump and the unintended activation of the pump keys and operation of the quick bolus buttons. Since this notice was sent out, improvements have been made to later versions of the device which can help to prevent this unintended activation of the pump keys and operation of the quick bolus buttons. 

We have recently attempted to contact all affected users to provide them with a product that is designed to help prevent the unintended activation of the pump keys and operation of the quick bolus buttons. If you have received a letter from us, this is because we believe that you are using one of the affected devices.

Please enter the serial number of your pump into the box below to verify if you are affected by this issue. (Please note: the serial number can be found on the back of your insulin pump)

Your insulin pump is affected by this issue. Please ensure you follow the instructions enclosed with your letter to apply the key frames to your insulin pump or click here to read/download a copy

Please select from the options below to record your response to this product safety notice:

Your insulin pump is not affected by this issue.

Thank you for co-operating with this product notice. If you have any further queries regarding this notice, please contact the Accu-Chek Pump Careline by phone on 0800 731 2291

Your current insulin pump is not affected by this issue. However, in order to update our records please complete the form below.

Thank you for co-operating with this product notice. If you have any further queries regarding this notice, please contact the Accu-Chek Pump Careline by phone on 0800 731 2291

Roche Diabetes Care Limited is committed to using your personal information in accordance with our Privacy Statement and Cookie Policy. In order for us to reconcile your serial number for your Accu-Chek Insight Pump we need to process your personal information.

Thank you for co-operating with this product notice. If you have any further queries regarding this notice, please contact the Accu-Chek Pump Careline by phone on 0800 731 2291 or contact us online.

If you have not received the key frames, please contact the Accu-Chek Pump Careline by phone on 0800 731 2291 or online.