Contact the Careline:

• If you observe error messages which are persistently displayed, or which prevent you from using your meter at all.
• If you require advice on how to use a glucose meter from Roche Diagnostics.
• If you have concerns about the results displayed on your Roche glucose meter,

UK: 0800 701 000
Ireland: 1 800 709 600

Opening hours:   Monday - Friday:    8am - 8pm    Saturday:    10am - 4pm    Sunday:    10am - 1pm

Merry Christmas from the Accu-Chek Team

Please note our Careline opening hours over the Christmas period are as follows:

25th December 09: 10am - 1pm

26th December 09: 10am - 4pm

27th December 09: 10am - 1pm

28th December 09: 10am - 1pm

1st January 10: 10am - 1pm

2nd January 10: Normal opening hours resume

Note: To improve the quality of your service, calls received or made by Roche Diagnostics may be recorded.

Before calling the Accu-Chek meter helpline, if at all possible, please take the time to perform a quality control test using the correct control solutions and have these results at hand when calling.

Contact your GP/ Diabetes Nurse/ Specialist

• If you have questions about diabetes or questions concerning your medication or diet
• If you observe unusual glucose readings which you have reason to doubt, and the quality control readings you have performed are correct (are consistently within the tolerance ranges provided), there may be an unknown medical cause or chemistry-related influence responsible for the unusual results observed. Therefore, please contact your GP or Diabetes Nurse Specialist or other Healthcare Advisor as soon as possible to arrange to have your blood glucose meter readings compared to a laboratory glucose measurement, and thereafter receive the correct advice.