Need to contact us?

If you are a patient and need help with your Accu-Chek product or with the mySugr app, please visit our patient website for support resources to help you every step of the way.

Supplies of Product

 

Patient self-monitoring blood glucose

Free of charge blood glucose meters are only supplied to NHS/HSE hospitals and surgeries. Order supplies.

call

UK: 0800 0407 221* (option 2)
Ireland: 1 800 931 078*

You can reach us from: Monday to Friday 09:00 to 17:00 excluding bank holidays.

 

Blood glucose monitoring in a clinical setting

Before you go to the trouble of calling or emailing us, you may also get Customer Services Support on navify Portal.

call

UK: 0808 100 9998* (Ext: 7103)
Ireland: 1 800 509 586* (Ext: 7103)

You can reach us from: Monday to Friday 08:30 to 15:30 excluding bank holidays.

 

Insulin pump consumables and infusion sets

Please contact Accu-Chek Customer Care to order supplies of insulin pump consumables and infusion sets.

call

UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)

You can reach us from: Monday to Friday 08:30 to 17:00 excluding bank holidays.

To improve the quality of our service, calls received or made by Roche may be recorded.
*Some mobile phone operators may charge or restrict access for calls to these numbers.
** Calls to these numbers are subject to a local call charge, depending on your mobile network provider

 

Wholesale

To make a direct purchase of blood glucose meters, test strips, control solutions and lancing devices/lancets, please contact the wholesalers Alliance, Phoenix or AAH.


Technical Support

 

Need help with RocheDiabetes Care Platform?

From how-to guides to technical requirements, our dedicated support site for RocheDiabetes Care Platform is here for you every step of the way.

Get product support 

 

Need help with your patient's products?

From FAQs to product manuals, our support resources are here for you every step of the way. Get product support

Get product support

Blood glucose monitoring

call

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

You can reach us from: Monday to Friday 8am-6pm excluding bank holidays.

 

Insulin pumps

call

UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)

You can reach us: 24/7, 365 days a year

To improve the quality of our service, calls received or made by Roche may be recorded.
*Some mobile phone operators may charge or restrict access for calls to these numbers.
** Calls to these numbers are subject to a local call charge, depending on your mobile network provider


 

Speak to an Accu-Chek representative

Do you have questions or ready to see a demo? Schedule a call and we'll show you what we can do for you, your team and your patients. For product technical support, please contact Accu-Chek Customer Care or visit our support site.

Request a Call

Email us

 

Your contact information

Your message

Roche Diagnostics International AG, Basel Branch Diabetes Care (Switzerland) and Roche Diabetes Care Limited (United Kingdom) will use your data to answer your requests, provide products and services and to create your unique customer ID. Further information (e.g. on retention and sharing of your data) and your data subject rights is available in our Privacy Notice.