Need to contact us?
If you are a patient and need help with your Accu-Chek product or with the mySugr app, please visit our patient website for support resources to help you every step of the way.
Supplies of Product
Patient self-monitoring blood glucose
Free of charge blood glucose meters are only supplied to NHS/HSE hospitals and surgeries. Order supplies.
UK: 0800 0407 221* (option 2)
Ireland: 1 800 931 078*
You can reach us from: Monday to Friday 09:00 to 17:00 excluding bank holidays.
Blood glucose monitoring in a clinical setting
Before you go to the trouble of calling or emailing us, you may also get Customer Services Support on navify Portal.
UK: 0808 100 9998* (Ext: 7103)
Ireland: 1 800 509 586* (Ext: 7103)
You can reach us from: Monday to Friday 08:30 to 15:30 excluding bank holidays.
Insulin pump consumables and infusion sets
Please contact
UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)
You can reach us from: Monday to Friday 08:30 to 17:00 excluding bank holidays.
To improve the quality of our service, calls received or made by Roche may be recorded.
*Some mobile phone operators may charge or restrict access for calls to these numbers.
** Calls to these numbers are subject to a local call charge, depending on your mobile network provider
Wholesale
To make a direct purchase of blood glucose meters, test strips, control solutions and lancing devices/lancets, please contact the wholesalers Alliance, Phoenix or AAH.
Technical Support
Need help with Accu-Chek Care?
From how-to guides to technical requirements, our dedicated support site for Accu-Chek Care is here for you every step of the way.
Need help with your patient's products?
From FAQs to product manuals, our support resources are here for you every step of the way. Get product support
Blood glucose monitoring
UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**
You can reach us from: Monday to Friday 8am-6pm excluding bank holidays.
Insulin pumps
UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)
You can reach us: 24/7, 365 days a year
To improve the quality of our service, calls received or made by Roche may be recorded.
*Some mobile phone operators may charge or restrict access for calls to these numbers.
** Calls to these numbers are subject to a local call charge, depending on your mobile network provider
Speak to an Accu-Chek representative
Do you have questions or ready to see a demo? Schedule a call and we'll show you what we can do for you, your team and your patients. For product technical support, please contact