RocheDiabetes Care Platform Support

Learn how to navigate key features so you can quickly and easily access the patient data that matters most.

  • Explore how to:

    • Create a patient
    • Connect to patient data
    • Visualise diabetes-relevant data
  • Contact our Support team to:

    • Get answers to your questions
    • Report issues
Access RocheDiabetes Care Platform support

Need help with your patients’ products?

From FAQs to product manuals, our support resources are here for you every step of the way.

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From real-world data to customer stories, discover additional tools and resources that can help you connect with your patients and support their care.

mySugr app: You must be at least 18 years old to register for the Accu-Chek Account. Please see the manual for intended use.

The Accu-Chek FastClix finger pricker is intended for patient self-monitoring by an individual person only. It must not be used to collect blood in a multipatient setting as it does not incorporate any features to guard against cross infection.