Support
Get the most out of your Accu-Chek products with the following support, tools and resources.
Product Support
Find support information for your Accu-Chek product, including FAQs, error codes, user manuals, instructional videos and more.
Product Support
Find support information for your Accu-Chek product, including FAQs, error codes, user manuals, instructional videos and more.
FAQs
Find the answers to our most Frequently Asked Questions about blood glucose meters, test strips, insulin pumps and more.
FAQs
Find the answers to our most Frequently Asked Questions about blood glucose meters, test strips, insulin pumps and more.
Tools & Resources
Take a look at these helpful tools and resources, including educational videos, HbA1c calculator and paper diaries.
Tools & Resources
Take a look at these helpful tools and resources, including educational videos, HbA1c calculator and paper diaries.
Still having trouble? Contact us
*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.
UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**
Monday to Friday 8am-6pm excluding bank holidays.
UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)
You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)**
UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)
Monday to Friday 8:30am-5pm excluding bank holidays.
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**