Accu-Chek Aviva

The Accu-Chek Aviva meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test strips continue to be available, so there is no need to switch to another meter unless you require a replacement.  You can access support for your meter here.

If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you. 

Downloads & Guides
Downloads & Guides

Use your product specific documents to get to know more about your meter and how to use it.


Browse your frequently asked questions to quickly get support for your Accu-Chek product.

Press and hold the ON/OFF button until the flashing strip symbol appears.

Yes. Simply go into setup mode and turn the beeper off.

An additional internal battery supports the clock when the main battery is removed. You can leave the battery out of the Accu-Chek Aviva meter for 72 hours and still retain the time and date. If you replace the battery within that time, the meter will ask you to verify the time and date. The internal battery will automatically recharge. If you do not replace the battery within 72 hours, the meter will retain the time and date that was stored before the 72 hours. 

The Accu-Chek Aviva blood glucose monitoring system will work on the 3 main AST areas: forearm, palm and upper arm. Most common are palm and forearm. AST areas have a lower blood circulation than the fingertip. Therefore a change in blood glucose will show with a delay compared to blood taken from the finger tip. Please discuss with your healthcare professional before starting to practice alternate site testing. 

As soon as a sufficient amount of blood is applied to the test strip, the Accu-Chek Aviva meter automatically detects it and begins the test, even if some yellow is still visible in the window. The only time the user needs to apply more blood is when the blood drop symbol continues to flash in the display.

The user will receive an error message if the control result is out of range.

In the UK and Ireland it is not approved for use in clinical settings, although the Accu-Chek Aviva system is cleared to test capillary, venous, arterial, and neonatal blood samples.

All black code chips with 111 on them can be used in the Accu-Chek Aviva, Accu-Chek Aviva Nano or Accu-Chek Aviva Expert meters.

Before the user doses the test strip, the Accu-Chek Aviva meter runs quality checks of the strip chemistry to make sure the strip will give a valid test result. This ensures that the strip has not been exposed to outside environmental factors, such as humidity.


No, as this could cause measurements to be incorrect. Please ensure that you carry enough valid test strips.

No. Accu-Chek Aviva meters are designed exclusively for use with Accu-Chek Aviva test strips.

The target expiration date is 18 months from the date of manufacture.

Using test strips that have expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips. The expiration date is printed on every vial of test strips.

The Accu-Chek Aviva test strips can be used with the following Accu-Chek meters:

• Accu-Chek Aviva 
• Accu-Chek Aviva Combo 
• Accu-Chek Aviva Expert 
• Accu-Chek Aviva Insight

Getting started with your device

Use the following videos to learn how to get started with your device.

Still having trouble? Contact us

*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider. 
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Blood Glucose Monitoring

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

Monday to Friday 8am-6pm excluding bank holidays.  

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Insulin Pumps

UK: 0800 731 2291* (option 2) 
Ireland:  1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)** 

Send a message
Insulin Pump Consumable Orders

UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)

Monday to Friday 8:30am-5pm excluding bank holidays. 
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**

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