Remove and dispose of the sensor

You can use each Accu-Chek SmartGuide CGM sensor for a maximum of 14 days. When your sensor has expired, or shortly before it is due to expire, you must remove it and replace it with a new one. It’s important to remove the sensor from your arm completely.

What to do with your old CGM sensor?

Bodily fluids can carry a risk of infection. Dispose of the sensor in accordance with your local regulations for the waste disposal of infectious material.

You’ll receive notifications 24 hours and 2 hours before your sensor expires, plus a reminder when your session concludes after 14 days.

Watch the video below to learn how to remove an expired cgm sensor, or continue reading for step-by-step instructions.

How to remove your Accu-Chek SmartGuide sensor

Screenshot of the SmartGuide CGM solutions’ sensor's expired screen.

Step 1

Tap Menu and select Manage CGM Sensor to confirm that your sensor must be replaced.

The image depicts how to remove the SmartGuide sensor.

Step 2

Carefully peel off the adhesive pad, starting on the flat edge of the sensor.

Tip: Dampening the adhesive with water or oil (e.g., baby oil) might make the removal easier.

Image showing the SmartGuide CGM removed from the skin.

Step 3

Inspect the back of the removed sensor to make sure the pin-like part is attached. It’s crucial to confirm that this has been extracted from your skin. Look at/feel the skin around the application site to check.

Contact your healthcare professional immediately if:

  • The pin is not removed from the rest of the sensor or stuck in your skin.
  • You notice pain, swelling, redness, or other unusual symptoms.
  • You feel sensations in or near the application site.

The image depicts the SmartGuide CGM sensor disposal.

Step 4

Dispose of the used sensor safely in a sharps bin following the waste disposal guidelines for infectious material issued by your local authorities.

The image depicts a person applying a new SmartGuide sensor on a new location.

Step 5

Apply a new sensor. Each time you replace the sensor, choose a new location on the back of your upper arm so the last application site can heal properly. We recommend alternating between the left and right arm to give the application sites proper healing time.

Still having trouble? Contact us

*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider. 
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diagnostics Limited may be recorded.

Insulin Pump Consumable Orders

Visit our order page, or call UK: 0800 731 2291* (option 1), Ireland: 1 800 882 351* (option 1)

Monday to Friday 8:30am-5pm excluding bank holidays. 
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**

Blood Glucose Monitoring

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

Monday to Friday 8am-6pm excluding bank holidays.  

Send a message
Continuous Glucose Monitoring

UK: 0800 0211 241*
Ireland: 1 800 121 416*

Monday to Friday 8am-6pm excluding bank holidays.  

Send a message
Insulin Pumps

UK: 0800 731 2291* (option 2) 
Ireland:  1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)** 

Send a message