Contact us

Before you go to the trouble of calling or emailing us, explore our online support resources, from how-to-videos and FAQs to product manuals, to find the information you need whenever you need it. If you are a Healthcare Professional, please visit our Healthcare Professional website

Still having trouble?

Depending on your enquiry, please contact Accu-Chek Customer Care using the details below. Alternatively, send us a message using the form on this page and this will be directed to the team who can best support you.

Please note: We have in place a zero tolerance policy for verbal abuse against our employees. If during any call our employees feel verbally threatened or abused they may terminate the call.

Blood Glucose Monitoring

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

Monday to Friday 8am-6pm excluding bank holidays.  

Insulin Pumps

UK: 0800 731 2291* (option 2) 
Ireland:  1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)** 

Insulin Pump Consumable Orders

UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)

Monday to Friday 8:30am-5pm excluding bank holidays. 
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**

Get in touch with us

To direct you to the team who can best support you, please fill in the form below.

You can find the serial number on the back of your meter

Roche Diagnostics International AG, Basel Branch Diabetes Care (Switzerland) and Roche Diabetes Care Limited (United Kingdom), together "Roche", will use your data to answer your requests, provide products and services and to create your unique customer ID. Please note that the information you provide us with might reveal information on your health status. Further information (e.g. on retention and sharing of your data) and your data subject rights is available in our Privacy Notice.

* Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider.

** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.