The Accu-Chek Instant meters has a fast test time of less than four seconds.

No, the USB port for any of the Accu-Chek meters is not water or dust resistant.

With the Accu-Chek Instant meter, it is not necessary to delete stored results. Once 720 blood glucose results are in the memory; adding a new result causes the oldest one to be deleted. 

No. As seen with almost all products designed for self-monitoring, the Accu-Chek Instant meter cannot be used for diagnosis of diabetes.

The Accu-Chek Instant meters can be used for Alternative Site Testing (AST) on the palm, forearm and upper arm. Please refer to the user manual and speak to your healthcare professional for more information.

No, the Accu-Chek Instant meter does not require manual coding.

It is important to dispose of used lancets so they cannot cause injury. Whilst used Accu-Chek FastClix lancet drums can safely be disposed of in household waste, some local councils provide a sharps disposal service by supplying individuals with sharps bins and collecting them when they are full. Check with the local council which disposal services are available.

Many NHS organisations have sharps policies outlining their requirements for provisions in patients’ homes. For example, for patients who are carriers of infectious diseases, recommendations usually suggest that suitable arrangements need to be made for the disposal of the used articles as contaminated waste.

We recommend that the drums are stored in their original packaging. Keep your drums clean and protect them from extremes of temperature.

The required penetration depth depends on the following: 

• The user’s skin: The softer and thinner their skin is, the shallower the depth setting should be. 
• The required blood sample: The more blood that is required, the higher the chosen setting. 
• The optimal penetration depth is a combination of both. Always start with a low setting when using the Accu-Chek FastClix finger pricker for the first time. Dial to a higher setting until blood volume is right.

Reports of an allergic reaction to the lancets are extremely rare. The lancets are made of stainless steel 1.4301, approved for medical purposes. This steel contains 18% chromium and approximately 9% nickel.

Yes, it can be used for Alternate Site Testing (AST) by using the specially designed AST cap. Please refer to the user instructions and discuss with your healthcare professional for details of when it is appropriate to use AST and suitable puncture sites. We do not recommend AST with the Accu-Chek Aviva Expert bolus advisor system. To obtain an AST cap please contact Accu-Chek Customer Care.

Yes. The the finger pricker can be left attached to the Accu-Chek Mobile meter to collect blood or, if preferred, it can be detached and used as a standalone finger pricker. When on the go, most people prefer to have the finger pricker attached to the meter because it makes handling easier.

Safety advice: The Accu-Chek FastClix finger pricker is intended for patient self-monitoring by an individual person only. It must not be used to collect blood in a multipatient setting as it does not incorporate any features to guard against cross infection.

No. The Accu-Chek FastClix finger pricker is intended for self-monitoring by an individual person only. It must not used to collect blood from more than one person as it does not incorporate any features to guard against cross infection.

There are several reasons this can happen: 

• The penetration depth is too shallow. Please select a higher penetration depth setting. 
• The Accu-Chek FastClix finger pricker needs to be pressed firmly against the skin. Check if a lancet is inserted in the finger pricker. 
• Sometimes the blood does not appear immediately after lancing. Massaging the finger by gently squeezing it towards the fingertip helps to form a drop of blood.

Yes, the Accu-Chek FastClix finger pricker can be used attached to or detached from the Accu-Chek Mobile meter, including during lancet exchange.

No. Safety hooks are in place to prevent accidental reuse of a used drum. A used drum is easily recognised by the red stripes on the side.

No, for safety and hygiene reasons, once the lancet has been changed it is not possible to re-select a previous one.

It is highly recommended to use a new, sterile lancet every time a test is performed. This is based on hygienic considerations and to help avoid infection. Additionally, the tip of a new needle is sharp, with optimal form and cut and therefore ensures gentle lancing. This is diminished with multiple use. 

Never use a lancet that has been used by someone else, or share the finger pricker with anyone, to guard against cross infection.

For support with your Accu-Chek Guide Link meter, including troubleshooting, please contact Accu-Chek Customer Care:

UK: 0800 701 000* or 020 3499 6159**
Ireland:1 800 709 60001 5410379**

You can reach us from: Monday to Friday 8am-6pm excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers. 

** Calls to these numbers are subject to a local call charge, depending on your mobile network provider. 

For support with your Medtronic pump, including troubleshooting, please contact Medtronic:

UK: 01923 205167
Ireland: 015111444

If you are a Healthcare Professional:

To obtain additional demo or training meters, please contact Medtronic using the details above. You can order strips via your usual hospital pharmacy, wholesaler or by contacting us.

All black code chips with 111 on them can be used in the Accu-Chek Aviva, Accu-Chek Aviva Nano or Accu-Chek Aviva Expert meters.

In the UK and Ireland it is not approved for use in clinical settings, although the Accu-Chek Aviva system is cleared to test capillary, venous, arterial, and neonatal blood samples.