Accu-Chek Guide Link

Your companion to the Medtronic MiniMedTM 770G and 780G hybrid pump. This meter is exclusive to the Medtronic MiniMed pumps.

Downloads & Guides
Downloads & Guides

Use your product specific documents to get to know more about your meter and how to use it.


Browse your frequently asked questions to quickly get support for your Accu-Chek product.

  1. Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up.
  2. Release the old batteries by pushing the release button.
  3. Remove the old batteries.
  4. Slide the new batteries under the black tabs with the (+) side facing up.
  5. Put the battery door back in place and snap it closed.

The meter can be turned on by pressing and releasing the Power/OK button or inserting a test strip. The meter can be turned off by pressing and holding the Power/OK button.

You can set up to 4 general test reminders per day to remind you to test. A series of beeps sound anda bell symbol is displayed for reminders set in the meter.

Accu-Chek Guide Link reminders:

  • Turn off by inserting a test strip or pressing any button
  • Are postponed until the next test reminder if a test was performed within 15 minutes of a test reminder
  • Do not appear/beep if the meter is on at the test reminder time
  • Do not appear/beep if the meter is connected and communicating to the paired pump
  • Do not beep if the meter’s beeper is set to off
  • Do not appear/beep if the batteries need to be replaced

About pre-set reminders:

  1. Reminder times are pre-set in the meter for 8:00 am, 12:00 pm, 6:00 pm, and 10:00 pm
  2. If a general test reminder is set for the same time as a post meal reminder, the post meal reminder will appear/beep instead of the general reminder

  1. Turn the meter on by briefly pressing “OK.” From the main menu, press the arrow key to highlight settings. Press “OK.”
  2. Time/date is highlighted. Press “OK.”
  3. Press the up or down arrows to adjust each field. Press “OK” to set and proceed to the next field. Set AM or PM if necessary.
  4. Press “OK” to save and return to the previous menu.

Note: Feature is only available if the meter is not paired with a pump. If paired with a pump, the meter time and date are automatically set to the pump’s time and date during communication.

  1. Check the Use By date on the test strip container and the control solution bottles.
    a. Do not use test strips or control solution past the Use By date. Controls expire three months from the date of opening.
  2. Remove the control bottle cap. Wipe the tip of the bottle and discard the first drop of the solution into a tissue.
  3. Insert the metallic end of the test strip into the meter. The meter turns on. Place the meter on a flat surface.
  4. Apply the control solution you want to test, using either Level 1 or Level 2 control solution.
  5. When you see “Apply drop” appear on the display, squeeze the bottle until a tiny drop forms at the tip of the bottle.
  6. Touch the drop to the yellow edge of the test strip.
    a. Do not put the control solution on top of the test strip.
  7. “Analyzing” will appear when you have enough of the control solution in the test strip.
  8. The control result and the control bottle symbol appear.
  9. While the strip is in the meter, press the up or down arrows to select the control level you tested.
  10. Press OK.
    1. “Within range” and “✓” appear if the control result is within range.
    2. “Out of range” and an ""X"" appear if the control result is out of range.
  11. Wipe the tip of the bottle with a tissue and cap the bottle tightly.

You can confirm your control results are within range by referring to the Control level 1 and Control level 2 ranges printed on the test strip container.

If the control results are “Out of Range,” reference the Troubleshooting Checks table below and repeat the control test.

Performing a control test lets you know the meter and test strips are working properly.

Reasons to perform a control test, but are not limited to:

  1. You open a new test strip box.
  2. Your test result does not match how you feel.
  3. The test strips were stored in extreme temperatures or high humidity.
  4. The test strip container was left open.

Explore the different ways you can simply handle Accu-Chek Guide test strips when removing them from the SmartPack test strip vial:

  1. Front slide
  2. Side pinch
  3. Pinch and pull
  4. Back slide

Remember to follow all instructions in the package insert (wash and dry hands, do not bend or get dirt on the test strip, and close the cap tightly when finished).

For support with your Accu-Chek Guide Link meter, including troubleshooting, please contact Accu-Chek Customer Care:

UK: 0800 701 000* or 020 3499 6159**
Ireland:1 800 709 60001 5410379**

You can reach us from: Monday to Friday 8am-6pm excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers. 

** Calls to these numbers are subject to a local call charge, depending on your mobile network provider. 

For support with your Medtronic pump, including troubleshooting, please contact Medtronic:

UK: 01923 205167
Ireland: 015111444

If you are a Healthcare Professional:

To obtain additional demo or training meters, please contact Medtronic using the details above. You can order strips via your usual hospital pharmacy, wholesaler or by contacting us.

Still having trouble? Contact us

*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider. 
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Blood Glucose Monitoring

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

Monday to Friday 8am-6pm excluding bank holidays.  

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Insulin Pumps

UK: 0800 731 2291* (option 2) 
Ireland:  1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)** 

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Insulin Pump Consumable Orders

UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)

Monday to Friday 8:30am-5pm excluding bank holidays. 
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**

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