Pair the Accu-Chek SmartGuide sensor and app

Before you start the pairing process, make sure your mobile phone has Bluetooth® enabled and is discoverable by other devices. To complete the pairing process, you’ll need the applicator's twist cap, which has a serial number and a 6-digit PIN code printed on it.

Watch the video below to see how to pair the sensor with your app, or continue reading for step-by-step instructions.

Watch the video tutorial to pair your sensor with your smartphone

Here’s how to pair the sensor with the app

Screenshot of the SmartGuide apps’ Pair Now screen.

1.

Tap Pair now to start the process. The app takes you through it one step at a time.  If you need help applying the sensor, tap View Tutorial.

SmartGuide apps’ Pairing search to use Bluetooth.

2.

Tap Search and give the app permission to connect to the sensor and get data from it.

CGM sensors’ CGM found screen, displaying the matching serial number on the twist cap.

3.

Your phone looks for sensors in range. Check your sensor’s serial number, select your sensor, and tap Next.

Screen showing Bluetooth Pairing request with your smartphone.

4.

Enter the 6-digit PIN code from the twist cap of the applicator and tap Pair.

Pairing completed successfully screen, information about warm-up time and a Next button at the bottom.

5.

Once pairing is complete, you will start receiving glucose values and notifications after a 1-hour warm-up period.
 

  • How to use the Glucose Predict feature

    Some Android smartphone models may wrongly suggest that your PIN code will be either 0000 or 1234 rather than the 6 digits on the twist cap; ignore this note from the operating system and always refer to the PIN from the twist cap.

  • Pair the Accu-Chek SmartGuide sensor and app

    After your sensor has warmed up to your body, you will need to calibrate it to ensure your glucose values are as accurate as possible and to use them to make therapy decisions.

The sensor is now successfully connected to the Accu-Chek SmartGuide app! Next, see how to calibrate your sensor.

Continue training

How helpful did you find this training?

Still having trouble? Contact us

*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider. 
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diagnostics Limited may be recorded.

Insulin Pump Consumable Orders

Visit our order page, or call UK: 0800 731 2291* (option 1), Ireland: 1 800 882 351* (option 1)

Monday to Friday 8:30am-5pm excluding bank holidays. 
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**

Blood Glucose Monitoring

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

Monday to Friday 8am-6pm excluding bank holidays.  

Send a message
Continuous Glucose Monitoring

UK: 0800 0211 241*
Ireland: 1 800 121 416*

Monday to Friday 8am-6pm excluding bank holidays.  

Send a message
Insulin Pumps

UK: 0800 731 2291* (option 2) 
Ireland:  1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)** 

Send a message