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Frequently Asked Questions
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Test Strips
The user will receive an E-4 error code.
Yes, as with any test strip, heat, humidity and other environmental conditions can affect strips.
No, there is no ability to squeeze extra blood from the finger to dose a strip a second time.
The
- Easy-edge test strip has a wide application area compared to leading brands
- Strips are placed electrode end down in the vial, so that they can be inserted easily into the meter with minimal handling
- The used strip can easily and hygienically be removed from the meter with the strip ejector
The
Power
No. Memory is retained. Time and date will need to be reset if batteries are out for longer than 40 seconds
Yes, any time the meter is on, the battery is being consumed whether searching for a paired device or uploading results.
The
The meter can be turned on by pressing and releasing the Power/OK button or inserting a test strip. The meter can be turned off by pressing and holding the Power/OK button.
- Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up.
- Release the old batteries by pushing the release button.
- Remove the old batteries.
- Slide the new batteries under the black tabs with the (+) side facing up.
- Put the battery door back in place and snap it closed.
Device Settings
The meters will retain the date and time settings for up 40 seconds when the batteries are removed.
Test results may be seen in 7, 14, 30 and 90-day averages.
720 readings can be viewed and stored in the meter.
Yes, the target ranges in the meter can be changed using the device settings on the mySugr app.
Being too low is life threatening for people with diabetes. Therefore, red has been chosen to be the colour indicating “danger".
General Questions
The
No, the USB port for any of the
With the
No. As seen with almost all products designed for self-monitoring, the
The
Accuracy
Performing a control test lets the user know when the meter and test strips are working properly. More information on control tests is available in the user manual.
The
1Breitenbeck et al. Accuracy assessment of a blood glucose monitoring system for self-testing with three test strip lots following ISO 15197:2013/ISO 15197:2015. J Diabetes Sci Technol. 2017 11(4) 854-855
Performing a control test lets you know the meter and test strips are working properly.
Reasons to perform a control test, but are not limited to:
- You open a new test strip box.
- Your test result does not match how you feel.
- The test strips were stored in extreme temperatures or high humidity.
- The test strip container was left open.
- Check the Use By date on the test strip container and the control solution bottles.
a. Do not use test strips or control solution past the Use By date. Controls expire three months from the date of opening. - Remove the control bottle cap. Wipe the tip of the bottle and discard the first drop of the solution into a tissue.
- Insert the metallic end of the test strip into the meter. The meter turns on. Place the meter on a flat surface.
- Apply the control solution you want to test, using either Level 1 or Level 2 control solution.
- When you see “Apply drop” appear on the display, squeeze the bottle until a tiny drop forms at the tip of the bottle.
- Touch the drop to the yellow edge of the test strip.
a. Do not put the control solution on top of the test strip. - “Analyzing” will appear when you have enough of the control solution in the test strip.
- The control result and the control bottle symbol appear.
- While the strip is in the meter, press the up or down arrows to select the control level you tested.
- Press OK.
- “Within range” and “✓” appear if the control result is within range.
- “Out of range” and an ""X"" appear if the control result is out of range.
- Wipe the tip of the bottle with a tissue and cap the bottle tightly.
You can confirm your control results are within range by referring to the Control level 1 and Control level 2 ranges printed on the test strip container.
If the control results are “Out of Range,” reference the Troubleshooting Checks table below and repeat the control test.
Connecting to mySugr
The
Yes. Blood glucose results and diabetes data transferred from the meter to the app are stored in the mySugr app. You can view this data when the meter is off and not actively connected via Bluetooth.
Yes, at least 720 results will remain in the meter’s memory at all times, despite the transfer of data to an app or online portal.
The
The meters can transfer results using Bluetooth Low Energy to compatible smartphone apps like mySugr. Additionally, the micro-USB can be used with compatible diabetes management solutions such as the RocheDiabetes Care Platform.
Getting Started
Please refer to the user manual and how-to videos for more information about how to use the
No, a control solution, other than the
Additionally the
Control solution for the
In the process of using the control solution to perform a system check the meter will display the result, the target range and whether the control test is ok or not. In order for this to happen, the displayed result will need to be flagged as a control test. Additionally, the target range and/or the target value can be found on the top of the test cassette packaging.
The test area works with blood or control solution quantities in a range from 0.3 µl to 5.0 µl. The special sink area deals with excessive sample dosing storing up to 5.0 µl.