Frequently Asked Questions

Browse your frequently asked questions to quickly get support for your Accu-Chek products.

FAQ Categories

Test Strips

<p>The user will receive an E-4 error code.</p>

<p>Yes, as with any test strip, heat, humidity and other environmental conditions can affect strips.</p>

<p>No, there is no ability to squeeze extra blood from the finger to dose a strip a second time.</p>

<p>The Accu-Chek Instant system was designed to assist users to easily conduct a test. Several features were designed for this purpose:</p><ul><li>Easy-edge test strip has a wide application area compared to leading brands</li><li>Strips are placed electrode end down in the vial, so that they can be inserted easily into the meter with minimal handling</li><li>The used strip can easily and hygienically be removed from the meter with the strip ejector</li></ul>

<p>The Accu-Chek Instant test strip requires only a small speck of blood (0.6 μL).</p>


<p>No. Memory is retained. Time and date will need to be reset if batteries are out for longer than 40 seconds</p>

<p>Yes, any time the meter is on, the battery is being consumed whether searching for a paired device or uploading results.</p>

<p>The Accu-Chek Instant meter requires two batteries to power the features of the meter, such as the backlit display and Bluetooth<sup>®</sup> connectivity.</p>

<p>The meter can be turned on by pressing and releasing the Power/OK button or inserting a test strip. The meter can be turned off by pressing and holding the Power/OK button.</p>

<ol><li>Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up.</li><li>Release the old batteries by pushing the release button.</li><li>Remove the old batteries.</li><li>Slide the new batteries under the black tabs with the (+) side facing up.</li><li>Put the battery door back in place and snap it closed.</li></ol>

Device Settings

<p>The meters will retain the date and time settings for up 40 seconds when the batteries are removed.</p>

<p>Test results may be seen in 7, 14, 30 and 90-day averages.</p>

<p>720 readings can be viewed and stored in the meter.</p>

<p>Yes, the target ranges in the meter can be changed using the device settings on the mySugr app.</p>

<p>Being too low is life threatening for people with diabetes. Therefore, red has been chosen to be the colour indicating “danger".</p>

General Questions

<p>The Accu-Chek Instant meters has a fast test time of less than four seconds.</p>

<p>No, the USB port for any of the Accu-Chek meters is not water or dust resistant.</p>

<p>With the Accu-Chek Instant meter, it is not necessary to delete stored results. Once 720 blood glucose results are in the memory; adding a new result causes the oldest one to be deleted.&nbsp;</p>

<p>No. As seen with almost all products designed for self-monitoring, the Accu-Chek Instant meter cannot be used for diagnosis of diabetes.</p>

<p>The Accu-Chek Instant meters can be used for Alternative Site Testing (AST) on the palm, forearm and upper arm. Please refer to the user manual and speak to your healthcare professional for more information.</p>


<p>Performing a control test lets the user know when the meter and test strips are working properly. More information on control tests is available in the user manual.</p>

<p>The Accu-Chek Instant system fulfills the ISO 15197:2013 / EN ISO 15197:2015 standards and delivers even tighter 10/10 accuracy for reliable results you can trust<sup>1</sup>.</p><p><sup>1</sup>Breitenbeck et al. Accuracy assessment of a blood glucose monitoring system for self-testing with three test strip lots following ISO 15197:2013/ISO 15197:2015. J Diabetes Sci Technol. 2017 11(4) 854-855</p>

<p>Performing a control test lets you know the meter and test strips are working properly.</p><p>Reasons to perform a control test, but are not limited to:</p><ol><li>You open a new test strip box.</li><li>Your test result does not match how you feel.</li><li>The test strips were stored in extreme temperatures or high humidity.</li><li>The test strip container was left open.</li></ol>

<ol><li>Check the Use By date on the test strip container and the control solution bottles.<br>a. Do not use test strips or control solution past the Use By date. Controls expire three months from the date of opening.</li><li>Remove the control bottle cap. Wipe the tip of the bottle and discard the first drop of the solution into a tissue.</li><li>Insert the metallic end of the test strip into the meter. The meter turns on. Place the meter on a flat surface.</li><li>Apply the control solution you want to test, using either Level 1 or Level 2 control solution.</li><li>When you see “Apply drop” appear on the display, squeeze the bottle until a tiny drop forms at the tip of the bottle.</li><li>Touch the drop to the yellow edge of the test strip.<br>a. Do not put the control solution on top of the test strip.</li><li>“Analyzing” will appear when you have enough of the control solution in the test strip.</li><li>The control result and the control bottle symbol appear.</li><li>While the strip is in the meter, press the up or down arrows to select the control level you tested.</li><li>Press OK.<ol><li>“Within range” and “✓” appear if the control result is within range.</li><li>“Out of range” and an ""X"" appear if the control result is out of range.</li></ol></li><li>Wipe the tip of the bottle with a tissue and cap the bottle tightly.</li></ol><p>You can confirm your control results are within range by referring to the Control level 1 and Control level 2 ranges printed on the test strip container.</p><p>If the control results are “Out of Range,” reference the Troubleshooting Checks table below and repeat the control test.</p>

Connecting to mySugr

<p>The Accu-Chek Instant meter implements BLE Pass Key Pairing security.</p>

<p>Yes. Blood glucose results and diabetes data transferred from the meter to the app are stored in the mySugr app. You can view this data when the meter is off and not actively connected via Bluetooth.</p>

<p>Yes, at least 720 results will remain in the meter’s memory at all times, despite the transfer of data to an app or online portal.</p>

<p>The Accu-Chek Instant meter and mobile device must be within 3 meters for the automatic data transfer to occur. If the distance between the devices exceeds 3 meters during blood glucose test(s), any new meter data will synchronise with the app when the devices are within range and Bluetooth is turned on.</p>

<p>The meters can transfer results using Bluetooth Low Energy to compatible smartphone apps like mySugr. Additionally, the micro-USB can be used with compatible diabetes management solutions such as the RocheDiabetes Care Platform.&nbsp;</p>

Getting Started

<p>Please refer to the <a href="/document/accu-chek-mobile-user-manual/download?inline">user manual</a> and <a href="/support/node/2066/videos">how-to videos</a> for more information about how to use the Accu-Chek Mobile meter.</p>

<p>No, a control solution, other than the Accu-Chek Mobile control solution cannot be used as it will not reflect to the target control range or target control value.</p><p>Additionally the Accu-Chek Mobile control solution applicator is specially designed to apply the control liquid to the test area of the cassette. It allows only a small amount of sample to be applied. This avoids the solution entering the system and soiling it.</p>

<p>Control solution for the Accu-Chek Mobile system can be ordered every three months. Should you need more, please contact Accu-Chek Customer Care.</p>

<p>In the process of using the control solution to perform a system check the meter will display the result, the target range and whether the control test is ok or not. In order for this to happen, the displayed result will need to be flagged as a control test. Additionally, the target range and/or the target value can be found on the top of the test cassette packaging.</p>

<p>The test area works with blood or control solution quantities in a range from 0.3 µl to 5.0 µl. The special sink area deals with excessive sample dosing storing up to 5.0 µl.</p>