Trend arrows and colours

Trend arrows can help you plan and take action to stay in your target range. They estimate the direction in which your blood sugar may be going, based on recent glucose readings. The colour of the glucose value and the direction of the trend arrow provide visual cues:

  • Explore the Accu-Chek SmartGuide App
    • When the CGM value falls outside the device's measuring range (above 22.2 mmol/L or below 2.2 mmol/L), the app will display HI or LO instead of a numerical value.
    • In some cases, an increased rate of fluctuations in your levels may need a quick and careful response. Talk to your healthcare provider about your personal diabetes profile and the best ways to manage your diabetes.

Still having trouble? Contact us

*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider. 
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diagnostics Limited may be recorded.

Insulin Pump Consumable Orders

Visit our order page, or call UK: 0800 731 2291* (option 1), Ireland: 1 800 882 351* (option 1)

Monday to Friday 8:30am-5pm excluding bank holidays. 
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**

Blood Glucose Monitoring

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

Monday to Friday 8am-6pm excluding bank holidays.  

Send a message
Continuous Glucose Monitoring

UK: 0800 0211 241*
Ireland: 1 800 121 416*

Monday to Friday 8am-6pm excluding bank holidays.  

Send a message
Insulin Pumps

UK: 0800 731 2291* (option 2) 
Ireland:  1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)** 

Send a message