Accu-Chek Mobile

The Accu-Chek Mobile blood glucose meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test cassettes continue to be available, so there is no need to switch to another meter unless you require a replacement. You can access support for your meter here.

If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.


Browse your frequently asked questions to quickly get support for your Accu-Chek product.

4 different flags can be used to describe certain events connected to the result or particular characteristics of the result.

A flag can only be set if the 'Set Flag' menu is opened while the test result is still displayed. The 'Set Flag' menu gives access to the flags in the following order:

  1. Control test (This value will not be included in average calculations)
  2. Other flag (This value will not be included in average calculations)
  3. Before a meal (apple symbol)
  4. After a meal (apple core symbol)

OLED technology screens can be hard to read in bright sunlight but shading the display with your hand will make the display legible.

Acoustic reminders and beep tones can be switched on or off in the 'Tones' menu. Please be aware that to use the acoustic mode, both acoustic mode and beep tones must be switched on.

Yes, by entering the volume menu. 5 levels are selectable.

Yes, by entering the brightness menu. 3 levels are selectable. The longer the bar on the display, the brighter the display.

The coin cell battery that is used in the Accu-Chek Mobile wireless adapter can last at least 3 months with 5 transmissions per day, depending on the ambient conditions.

An extra battery for the Accu-Chek Mobile wireless adapter is used to make sure that the wireless transfer of blood glucose results does not shorten the battery life of the Accu-Chek Mobile meter.

Yes, due to the lean design of the Accu-Chek Mobile wireless adapter the Accu-Chek Mobile meter can still be used easily with one hand.

The Accu-Chek Mobile wireless adapter can stay plugged into the USB port of the Accu-Chek Mobile meter.

We wanted to offer Bluetooth® connectivity to our existing Accu-Chek Mobile meter users without them having to purchase a new meter.

Please make sure that the distance between the Accu-Chek Mobile and smartphone is not more than 1 metre.

Data is not transferred automatically. The data is only transferred when the user presses the on/off button of the Accu-Chek Mobile wireless adapter. All stored results which have not been transmitted so far will then be transferred automatically to the mySugr app.

Yes, data remains stored in the meter as well. Up to 2,000 results can be stored in the meter. Once 2,000 glucose results are in the memory, adding a new result causes the oldest one to be deleted from the meter's memory.

  1. Initial pairing: Open the mySugr app. Tap on menu and then tap on “Connections”. 

    Select “Accu-Chek Mobile“. 
  2.  Now enter in the last six digits of the serial number, which can be found on the inside-facing edge of the adapter as well as on the packaging. 
  3. The initial data transfer then starts automatically. The green LED flashes slowly during this process. 
  4. As soon as the data transfer is complete, the LED will stop flashing and show constant green light. The adapter will turn itself off automatically. 
  5. During subsequent regular use: Check your blood glucose as you normally do. Activate Bluetooth® on your smartphone. 

    Then press the button on the adapter to start data transfer. The green LED will flash quickly.

  1. Remove the USB-port cover from your Accu-Chek Mobile meter. 
  2. Now simply plug the adapter into the USB port of your Accu-Chek Mobile meter.
  3. Activate Bluetooth® on your smartphone.
  4. Press the button on the adapter. The green LED will then flash quickly.

The test area works with blood or control solution quantities in a range from 0.3 µl to 5.0 µl. The special sink area deals with excessive sample dosing storing up to 5.0 µl.

In the process of using the control solution to perform a system check the meter will display the result, the target range and whether the control test is ok or not. In order for this to happen, the displayed result will need to be flagged as a control test. Additionally, the target range and/or the target value can be found on the top of the test cassette packaging.

Control solution for the Accu-Chek Mobile system can be ordered every three months. Should you need more, please contact Accu-Chek Customer Care.

No, a control solution, other than the Accu-Chek Mobile control solution cannot be used as it will not reflect to the target control range or target control value.

Additionally the Accu-Chek Mobile control solution applicator is specially designed to apply the control liquid to the test area of the cassette. It allows only a small amount of sample to be applied. This avoids the solution entering the system and soiling it.

Please refer to the user manual and how-to videos for more information about how to use the Accu-Chek Mobile meter.

The Accu-Chek Mobile system is delivered with the time and date set at the factory. Power is supplied by a 3rd internal battery. During storage a protective foil prevents the 2 AAA batteries losing any power and the settings are preserved using the internal battery power. 

To activate the AAA batteries, pull out the protective battery foil and they will take over from the internal battery.

High energy batteries last approximately 500 tests or 1 year. 

The number of tests may be reduced when the measurement frequency is extremely low (one test per week) or the meter is left unused. Setting the display brightness to level 3 and the beep volume to level 4 or 5 or using the acoustic mode permanently also impacts battery life time negatively. The number of tests may be improved when the test frequency is high.

The stored values and settings remain saved in the meter while the batteries are changed or if the meter is stored without batteries. 

The meter has an in built back-up battery. This provides the power when there are no batteries inserted. The back-up battery lasts about 2 years and cannot be replaced if it is empty. An empty back-up battery has no effect on the functioning of the meter. 

If the back-up battery is empty the user has 10 minutes to change the batteries. If more than ten minutes elapses the meter forgets the time and date. When this happens, dashes appear on the display instead of the time and date. In this situation the time and date will have to be set again manually.

Yes it does. The higher the level of brightness selected, more power is consumed. Default setting is Level 2.

Yes, you can change the AAA batteries whilst a cassette is inserted.

If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.

Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.

If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.

Please refer to the user manual and how-to videos for more information about how to change the test cassette in the Accu-Chek Mobile system.

When a new test cassette is inserted, the Radio Frequency Identification (RFID) tag informs the meter about the specific properties of the chemistry in this test cassette and all coding information is given. The meter turns on, the display check appears and the user is shown the information about the cassette's expiry date. The number of available tests is indicated then the main menu is displayed. The meter is now ready for testing.

No, it is not possible to insert the cassette the wrong way.

If a standard test cassette is inserted in to the meter, the meter checks regularly when the cassette was inserted and calculates the use-by period from this. Each test cassette must be used up within 90 days (use-by period). If a standard test cassette is inserted into the meter, the use-by period is calculated from the date when the cassette was first placed in the meter. This date is stored in the cassette. 

The meter also checks whether the expiry date of the cassette has been reached. The expiry date is shown on the test cassette box. 

If either of the two dates – use-by period or expiry date – is exceeded, the cassette has expired and further tests cannot be performed with this test cassette. 

If a test is started and the cassette is going to expire shortly or has already expired, the meter will inform you of this. 

A notification relating to the expiry of the test cassette appears 10 days before it expires, subsequent notifications appear 5, 2 and 1 day(s) before expiry. 

If the test cassette has expired, a message will ask the user to replace it.

If the test cassette you removed still has unused tests and is still within the "use by" date, you can reinsert the cassette into the meter. The meter recognises the cassette, the number of available tests and the expiry date.

Using test cassettes that have expired can cause your results to be inaccurate. If your test cassettes have expired, throw them away and begin using a new test cassette. The expiration date is printed on every test cassette.

Yes, the Accu-Chek FastClix finger pricker can be used attached to or detached from the Accu-Chek Mobile meter, including during lancet exchange.

Yes. The the finger pricker can be left attached to the Accu-Chek Mobile meter to collect blood or, if preferred, it can be detached and used as a standalone finger pricker. When on the go, most people prefer to have the finger pricker attached to the meter because it makes handling easier.

Safety advice: The Accu-Chek FastClix finger pricker is intended for patient self-monitoring by an individual person only. It must not be used to collect blood in a multipatient setting as it does not incorporate any features to guard against cross infection.

Getting started with your device

Use the following videos to learn how to get started with your device.

Still having trouble? Contact us

*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider. 
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Blood Glucose Monitoring

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

Monday to Friday 8am-6pm excluding bank holidays.  

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Ireland:  1 800 882 351* (option 2)

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If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)** 

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Ireland: 1 800 882 351* (option 1)

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