Bubbles naturally occur in all liquids, including insulin, when they undergo a fairly rapid temperature change, i.e. warm to cool.
To help to prevent bubbles, remove insulin from the fridge at least an hour before use. You should regularly check your cartridge and tubing for bubbles and prime out any that you find. Always remember to disconnect from your insulin pump before priming.
Here you can find information on how to recycle the different packaging components of Accu-Chek infusion sets and consumables for insulin pumps.
For assisted insertion using the Accu-Chek LinkAssist Plus insertion device, please refer to the Accu-Chek Insight Flex training chart and how-to video for more information.
Some types of medical examinations, such as MRIs, CT scans and X-Rays, may interfere with the operation of your insulin pump. As such, you should disconnect the insulin pump from the body and leave it in a safe place outside of the treatment room.
If you use a steel infusion set, you may also be required to remove the infusion set for some procedures. Please consult with a healthcare professional prior to the procedure.
Both the Accu-Chek Combo and Accu-Chek Insight insulin pumps have an IPX8 rating. This means that both pumps are protected from brief immersion in water. As small hairline cracks in the housing of the device, or adapters and battery caps not being tightened enough could cause water to get into the device and cause damage, we recommend that you disconnect your insulin pump and leave it in a safe place before swimming, showering or bathing. This should only be done following advice from your healthcare professional, and you should test and correct as necessary at least every hour.
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UK: 0800 731 2291* (option 2)
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If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)**
UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)
Monday to Friday 8:30am-5pm excluding bank holidays.
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**