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mySugr® App
Our mySugr app* helps add simplicity to your diabetes management by keeping all your therapy information in one easily accessible place.
Connect your Accu-Chek meter with our mySugr app to help you automatically and wirelessly capture your blood sugar readings.
Downloads & Guides
How to share your data with your healthcare professional
You can share your diabetes information with your healthcare professional straight from the mySugr app to your healthcare professional's system in three easy steps, outlined in this document.
FAQs
Browse your frequently asked questions to quickly get support for your Accu-Chek product.
You can share your diabetes information with your healthcare professional straight from the mySugr app to your healthcare professional's system in three easy steps, which we have outlined on this page.
Your healthcare team are there to help you. Whether you decide to share your results using the mySugr Reports function, or seamlessly once connected to the RocheDiabes Care Platform, used by your healthcare professional, there’s plenty in it for you.
By sharing your data with your healthcare professional remotely, you could receive support between appointments, from check-in messages or phone calls, to treatment adjustments.
Having access to your results before your appointment can help your healthcare professional manage their time with you more effectively, and may give you more time to discuss what's important to you.
Using an Accu-Chek meter connected to the mySugr app will enable you to automatically and wirelessly capture your blood sugar readings, and store all of your readings and other important diabetes information in one easily accessible place. This could help to make your diabetes management easier.
Getting started with your device
Use the following videos to learn how to get started with your device.
How to log an entry
How to get an estimated HbA1c
How to use the Bolus Calculator
How to create a PDF report
Homepage tour
How to connect Accu-Chek Instant meter with mySugr app (iPhone)
How to connect Accu-Chek Instant meter with mySugr app (Android)
How to disconnect and reconnect Accu-Chek Instant with the mySugr app
Still having trouble? Contact us
*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.
Blood Glucose Monitoring
UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**
Monday to Friday 8am-6pm excluding bank holidays.
Insulin Pumps
UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)
You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)**
Insulin Pump Consumable Orders
UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)
Monday to Friday 8:30am-5pm excluding bank holidays.
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**