FAQs

<h5>For support with your Accu-Chek Guide Link meter, including troubleshooting, please contact Accu-Chek Customer Care:</h5><p><strong>UK:</strong>&nbsp;<a href="tel:0800701000">0800 701 000</a>* or&nbsp;<a href="tel:02034996159">020 3499 6159</a>**<br><strong>Ireland:</strong><a href="tel:1800709 600">1 800 709 600</a><a href="tel:015410379">01 5410379</a>**</p><p><strong>You can reach us from:</strong> Monday to Friday 8am-6pm excluding bank holidays.</p><p><small>* Some mobile phone operators may charge or restrict access for calls to these numbers.&nbsp;</small></p><p><small>** Calls to these numbers are subject to a local call charge, depending on your mobile network provider.&nbsp;</small></p><h5>For support with your Medtronic pump, including troubleshooting, please contact <a href="https://www.medtronic-diabetes.com/en-gb/contact">Medtronic</a>:</h5><p><strong style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(51, 51, 51);font-family:sans-pro-roche, Helvetica, Arial, sans-serif;font-size:17px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;letter-spacing:0.17px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">UK:&nbsp;</strong><a style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(21, 109, 184);font-family:sans-pro-roche, Helvetica, Arial, sans-serif;font-size:17px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:0.17px;orphans:2;text-align:start;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;" href="tel:01923 205167" title="01923 205167">01923 205167</a><br><strong style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(51, 51, 51);font-family:sans-pro-roche, Helvetica, Arial, sans-serif;font-size:17px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;letter-spacing:0.17px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">Ireland:&nbsp;</strong><a style="background-color:transparent;box-sizing:border-box;color:rgb(21, 109, 184);text-decoration:none;" href="tel:015111444" title="015111444"><span style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(51, 51, 51);font-family:sans-pro-roche, Helvetica, Arial, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:0.17px;line-height:inherit;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">015111444</span></a></p><h5>If you are a Healthcare Professional:</h5><p>To obtain additional demo or training meters, please contact Medtronic using the details above. You can order strips via your usual hospital pharmacy, wholesaler or by <a href="https://diabetes.roche.com/hcp-gb/contact-us">contacting us</a>.</p>

<p>Explore the different ways you can simply handle Accu-Chek Guide test strips when removing them from the SmartPack test strip vial:</p><ol><li>Front slide</li><li>Side pinch</li><li>Pinch and pull</li><li>Back slide</li></ol><p>Remember to follow all instructions in the package insert (wash and dry hands, do not bend or get dirt on the test strip, and close the cap tightly when finished).</p>

<p>Performing a control test lets you know the meter and test strips are working properly.</p><p>Reasons to perform a control test, but are not limited to:</p><ol><li>You open a new test strip box.</li><li>Your test result does not match how you feel.</li><li>The test strips were stored in extreme temperatures or high humidity.</li><li>The test strip container was left open.</li></ol>

<ol><li>Check the Use By date on the test strip container and the control solution bottles.<br>a. Do not use test strips or control solution past the Use By date. Controls expire three months from the date of opening.</li><li>Remove the control bottle cap. Wipe the tip of the bottle and discard the first drop of the solution into a tissue.</li><li>Insert the metallic end of the test strip into the meter. The meter turns on. Place the meter on a flat surface.</li><li>Apply the control solution you want to test, using either Level 1 or Level 2 control solution.</li><li>When you see “Apply drop” appear on the display, squeeze the bottle until a tiny drop forms at the tip of the bottle.</li><li>Touch the drop to the yellow edge of the test strip.<br>a. Do not put the control solution on top of the test strip.</li><li>“Analyzing” will appear when you have enough of the control solution in the test strip.</li><li>The control result and the control bottle symbol appear.</li><li>While the strip is in the meter, press the up or down arrows to select the control level you tested.</li><li>Press OK.<ol><li>“Within range” and “✓” appear if the control result is within range.</li><li>“Out of range” and an ""X"" appear if the control result is out of range.</li></ol></li><li>Wipe the tip of the bottle with a tissue and cap the bottle tightly.</li></ol><p>You can confirm your control results are within range by referring to the Control level 1 and Control level 2 ranges printed on the test strip container.</p><p>If the control results are “Out of Range,” reference the Troubleshooting Checks table below and repeat the control test.</p>

<ol><li>Turn the meter on by briefly pressing “OK.” From the main menu, press the arrow key to highlight settings. Press “OK.”</li><li>Time/date is highlighted. Press “OK.”</li><li>Press the up or down arrows to adjust each field. Press “OK” to set and proceed to the next field. Set AM or PM if necessary.</li><li>Press “OK” to save and return to the previous menu.</li></ol><p><strong>Note:</strong> Feature is only available if the meter is not paired with a pump. If paired with a pump, the meter time and date are automatically set to the pump’s time and date during communication.</p>

<p>You can set up to 4 general test reminders per day to remind you to test. A series of beeps sound anda bell symbol is displayed for reminders set in the meter.</p><p>Accu-Chek Guide Link reminders:</p><ul><li>Turn off by inserting a test strip or pressing any button</li><li>Are postponed until the next test reminder if a test was performed within 15 minutes of a test reminder</li><li>Do not appear/beep if the meter is on at the test reminder time</li><li>Do not appear/beep if the meter is connected and communicating to the paired pump</li><li>Do not beep if the meter’s beeper is set to off</li><li>Do not appear/beep if the batteries need to be replaced</li></ul><p>About pre-set reminders:</p><ol><li>Reminder times are pre-set in the meter for 8:00 am, 12:00 pm, 6:00 pm, and 10:00 pm</li><li>If a general test reminder is set for the same time as a post meal reminder, the post meal reminder will appear/beep instead of the general reminder</li></ol>

<p>The meter can be turned on by pressing and releasing the Power/OK button or inserting a test strip. The meter can be turned off by pressing and holding the Power/OK button.</p>

<ol><li>Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up.</li><li>Release the old batteries by pushing the release button.</li><li>Remove the old batteries.</li><li>Slide the new batteries under the black tabs with the (+) side facing up.</li><li>Put the battery door back in place and snap it closed.</li></ol>