Sorry, you need to enable JavaScript to visit this website.
hamburger overlay

Need some assistance?

This article provides some information about the Accu-Chek Customer Careline, as well as some frequently asked questions that we hear from you.

Do you have an Accu-Chek blood glucose meter query, want to register your meter if you cannot do so online, or need some information about Accu-Chek products? If so, the Accu-Chek Customer Careline is here to help, and our friendly trained operators are always happy to receive your call.

We have included a couple of frequently asked questions (FAQs) below. However, if you would like to know more about how to use an Accu-Chek product, test your blood sugar/glucose, store your meter, or get more information on any other topics, please visit our customer surport section.

Telephone Support

If you would like to contact the Accu-Chek Careline, then why not give us a call on our Freephone* number: 0800 701 000 (UK) / 1 800 709 600 (ROI) or contact us using our form which can be found here.

If you are using an Accu-Chek Pump, we also have an Accu-Chek Pump Careline. Our technical specialists can advise you about your pump and its accessories. For more information on this and how to access the Accu-Chek Pump Careline, please click here.

* Some mobile operators may charge for calls to these numbers.

Frequently Asked Questions

What can I do to avoid obtaining too little blood?

  • Run warm water over your hands before testing to increase blood flow. Be sure to dry your hands completely before testing.
  • Improve blood flow to the fingers by gently warming them.
  • Lower hands to below your waist level and gently massage the selected finger before lancing.
  • Press the finger pricker firmly against your finger.
  • After lancing, massage your finger towards the tip.
  • Only if all of the above are insufficient, increase the penetration depth of the finger pricker by rotating the depth selection dial one step at a time.

What’s the difference between HbA1c and blood sugar/glucose?

Blood sugar, or glucose, is a simple sugar obtained when your body breaks down carbohydrates in food. When you test your blood with a blood glucose meter, the result is a reflection of current blood sugar levels. The HbA1c test, or A1c, shows blood glucose levels over a longer period. It shows the average blood glucose over the last two to three months.


The views expressed in the Accu-Chek blog are not necessarily those of Roche Diabetes Care Limited or our publishers. The content is provided for general information only. It is not intended to amount to advice on which you should rely – you must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content. Although we make reasonable efforts to ensure that the content is up to date, we make no representations, warranties or guarantees, whether expressed or implied, that the content is accurate, complete or up-to-date.


9 February 2022