mySugr® App Videos
How to log an entry in the mySugr app
How to get an estimated HbA1c using the mySugr app
How to use the Bolus Calculator of the mySugr app
How to create a PDF report in the mySugr app
Homepage tour of the mySugr app for diabetes management
How to connect your Accu-Chek Instant meter with mySugr app using an iPhone (iOS)
How to connect your Accu-Chek Instant meter with the mySugr app using an Android phone.
How to disconnect and reconnect your Accu-Chek Instant meter with the mySugr app
Still having trouble? Contact us
*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.
UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**
Monday to Friday 8am-6pm excluding bank holidays.
UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)
You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)**
UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)
Monday to Friday 8:30am-5pm excluding bank holidays.
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**