If you are having problems with your product, or have a general enquiry about our services, don't hesitate to contact us. Our Customer Careline provides technical support for all of our Accu-Chek portfolio.
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Open 24 hours a day over the festive period.
Please note that urgent replacement orders placed on Friday 21st December before 16:00 will be delivered on Monday 24th December. We will then be unable to provide replacement pumps or meters until Friday 28th December. Replacements placed before 15:30 on Monday 31st December will be delivered on Wednesday 2nd January.
Please ensure that your back-up therapy is in place, and still within date.
Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek blood glucose meter. For online queries we will respond by email or telephone, depending on the level of support required.
Emails are addressed during working hours between 8am - 6pm Monday to Friday.
Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek insulin pump or infusion set. For online queries we will respond by email or telephone, depending on the level of support required.
UK: 0800 731 22 91 Republic of Ireland: 1 800 882 351
If you are calling from outside the UK use this number: 0044 (0)1444 256019. This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.
Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:
Roche Diabetes Care Limited is the distributor of Eversense® XL (manufactured by Senseonics Inc.), the first continuous glucose monitoring (CGM) system with a fully implantable long-term glucose sensor soon to be available in the UK and Republic of Ireland.
Emails are addressed during working hours 8am - 6pm Monday to Friday.
Opening hours: Monday - Friday: 8am - 6pm, excluding bank holidays. Some mobile operators may charge for calls to these numbers. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.
To request an information pack please complete the form below.
Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek product. For online queries we will respond by email or telephone, depending on the level of support required.
Please note: You should contact your GP/Diabetes Nurse/Specialist...
Please complete the form below for help with any questions you may have regarding your data privacy with Roche Diabetes Care Limited.
Emails are addressed during working hours between 9am - 5:30pm Monday to Friday.
Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek finger pricker. For online queries we will respond by email or telephone, depending on the level of support required.
UK: 0800 701 000 Ireland: 1 800 709 600
If you are calling from outside the UK use this number: 0044 (0)1444 256442 This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.
Opening hours: Monday to Friday 8am-6pm excluding bank holidays. Some mobile operators may charge for calls to these numbers. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.
Before calling the Accu-Chek Customer Careline, if at all possible, please take the time to perform a quality control test using the correct control solutions and have these results and your meter to hand when calling.
In order to respond to your query we need to process your personal information. Roche Diabetes Care Limited is committed to using your personal information in accordance with our Privacy Statement.
In order for Roche Diabetes Care Limited to contact you about online resources, newsletters, services and products (including relevant goods and services from selected business partners) to help you manage your diabetes, we need your permission.
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