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Contact us

Due to unexpected events, we are experiencing reduced staffing levels within our Customer Careline for insulin pumps. If you call us, unfortunately you may experience an increase in wait times. Alternatively, please use our contact us form below. If you require urgent medical assistance please contact your healthcare professional or the emergency services.

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Roche Diabetes Care has in place a zero tolerance policy for verbal abuse against its employees. If during any call our employees feel verbally threatened or abused they may terminate the call.

Insulin Pump Technical Support Team

Open 24 hours a day over the festive period.

UK: 0800 731 22 91 

Republic of Ireland: 1 800 882 351 

If you are calling from outside the UK use this number: 0044 (0)1444 256019. This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

Please note that urgent replacement orders placed on Wednesday 23rd December before 16:00 will be delivered on Thursday 24th December. After this date replacements will not be delivered until Tuesday 29th December. Replacements placed before 15:30 on Wednesday 30th December will be delivered on Thursday 31st December. After this date replacements will not be delivered until Tuesday 5th January 2021.

Please ensure that your back-up therapy is in place, and still within date.

 

Insulin Pump Consumable Order Line

Monday 21st December
Normal opening hours
Tuesday 22nd December
Normal opening hours
Wednesday 23rd December
Normal opening hours – Standard delivery will be after 29th December
Thursday 24th December
08:00 to 20:00 – Orders placed on this day will be delivered after 30th December
Friday 25th December
Closed
Saturday 26th December
Closed
Sunday 27th December
Closed
Monday 28th December
Closed
Tuesday 29th December
Normal operating hours
Wednesday 30th December
Normal operating hours – Standard delivery will be after Monday 4th December
Thursday 31st December
Normal operating hours – Orders placed on this day will be delivered after 5th January
Friday 1st January
Closed
Monday 4th January 2021
Back to normal operating hours

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek blood glucose meter. For online queries we will respond by email or telephone, depending on the level of support required.

Emails are addressed during working hours between 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek insulin pump or infusion set. For online queries we will respond by email or telephone, depending on the level of support required.

UK: 0800 731 22 91
Republic of Ireland: 1 800 882 351

If you are calling from outside the UK use this number: 0044 (0)1444 256019. This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:

  • A team of technical specialists are on call to answer any technical queries regarding insulin pump and associated products 24/7, 365 days of the year.
  • During out of office hours, emergency technical calls are answered.

Please give us a call for help with any questions you may have regarding your Eversense® XL

  • UK: 0800 731 2291† - option 3
  • Ireland: 1800 882 351† - option 3

†Opening hours: Monday to Friday 8am-6pm excluding bank holidays. Some mobile operators may charge for calls to these numbers.

Emails are addressed during working hours 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek product. For online queries we will respond by email or telephone, depending on the level of support required.

Please note: You should contact your GP/Diabetes Nurse/Specialist...

  • If you have questions about diabetes or questions concerning your medication or diet
  • If you observe unusual glucose readings which you have reason to doubt, and the quality control readings you have performed are correct (are consistently within the tolerance ranges provided), there may be an unknown medical cause or chemistry-related influence responsible for the unusual results observed. Therefore, please contact your GP or Diabetes Nurse Specialist or other Healthcare Advisor as soon as possible to arrange to have your blood glucose meter readings compared to a laboratory glucose measurement, and thereafter receive the correct advice.

Emails are addressed during working hours 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek finger pricker. For online queries we will respond by email or telephone, depending on the level of support required.

Emails are addressed during working hours between 8am - 6pm Monday to Friday.

Contact us by phone:

Before calling the Accu-Chek Customer Careline, if at all possible, please take the time to perform a quality control test using the correct control solutions and have these results and your meter to hand when calling.

  • UK: 0800 701 000*
  • Ireland: 1 800 709 600*

* Some mobile phone operators may charge or restrict access for calls to these numbers. 

Alternatively, you can contact the Customer Careline from your mobile using one of the following numbers. Please note that calls to these numbers are subject to a local call charge, depending on your mobile network provider.

  • UK: 020 3499 6159
  • Ireland: 01 5410379

Opening hours: Monday to Friday 8am-6pm excluding bank holidays. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Calling us from outside the UK:

If you are calling from outside the UK use this number: 0044 (0)1444 256442

This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

Email us:

 

In order to respond to your query we need to process your personal information. Roche Diabetes Care Limited is committed to using your personal information in accordance with our Privacy Statement.