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Roche Diabetes Care has in place a zero tolerance policy for verbal abuse against its employees. If during any call our employees feel verbally threatened or abused they may terminate the call.

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Insulin Pump Technical Support Team

Open 24 hours a day over the festive period.

UK: 0800 731 22 91 

Republic of Ireland: 1 800 882 351 

If you are calling from outside the UK use this number: 0044 (0)1444 256019. This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

Please note: replacements placed after:

  • 15:30 on Thursday 23rd December will be delivered on Wednesday 29th December at the earliest.
  • 15:30 on Thursday 30th December will be delivered on Tuesday 4th January at the earliest.

Therefore, please ensure you have back-up therapy and that it is in-date.

Insulin Pump Consumable Order Line

Monday 20th December
08:00-18:00
Tuesday 21st December
08:00-18:00
Wednesday 22nd December
08:00-18:00 (Delivery from 29th December)
Thursday 23rd December
08:00-18:00 (Delivery from 29th December)
Friday 24th December
08:00-18:00 (Delivery from 30th December)
Saturday 25th December
Closed
Sunday 26th December
Closed
Monday 27th December
Closed
Tuesday 28th December
Closed
Wednesday 29th December
08:00-18:00
Thursday 30th December
08:00-18:00 (Delivery from 4th January 2022)
Friday 31st December
08:00-18:00 (Delivery from 5th January 2022)
Saturday 1st January 202
Closed
Sunday 2nd January 2022
Closed
Monday 3th January 2022
Closed
Tuesday 4th January 2022
08:00-18:00 (Return to standard operating hours)

Between 23rd December and 4th January, delivery companies may experience delays of 24hrs on some services.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek blood glucose meter. For online queries we will respond by email or telephone, depending on the level of support required.

Emails are addressed during working hours between 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek insulin pump or infusion set. For online queries we will respond by email or telephone, depending on the level of support required.

UK: 0800 731 22 91
Republic of Ireland: 1 800 882 351

If you are calling from outside the UK use this number: 0044 (0)1444 256019. This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:

  • A team of technical specialists are on call to answer any technical queries regarding insulin pump and associated products 24/7, 365 days of the year.
  • During out of office hours, emergency technical calls are answered.

Please give us a call for help with any questions you may have regarding your Eversense® XL

  • UK: 0800 731 2291 - option 3
  • Ireland: 1800 882 351 - option 3

Opening hours: Monday to Friday 8am-6pm excluding bank holidays. Some mobile operators may charge for calls to these numbers.

Emails are addressed during working hours 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek product. For online queries we will respond by email or telephone, depending on the level of support required.

Please note: You should contact your GP/Diabetes Nurse/Specialist...

  • If you have questions about diabetes or questions concerning your medication or diet
  • If you observe unusual glucose readings which you have reason to doubt, and the quality control readings you have performed are correct (are consistently within the tolerance ranges provided), there may be an unknown medical cause or chemistry-related influence responsible for the unusual results observed. Therefore, please contact your GP or Diabetes Nurse Specialist or other Healthcare Advisor as soon as possible to arrange to have your blood glucose meter readings compared to a laboratory glucose measurement, and thereafter receive the correct advice.

Emails are addressed during working hours 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek finger pricker. For online queries we will respond by email or telephone, depending on the level of support required.

Emails are addressed during working hours between 8am - 6pm Monday to Friday.

Contact us by phone:

Before calling the Accu-Chek Customer Careline, if at all possible, please take the time to perform a quality control test using the correct control solutions and have these results and your meter to hand when calling.

  • UK: 0800 701 000*
  • Ireland: 1 800 709 600*

* Some mobile phone operators may charge or restrict access for calls to these numbers. 

Alternatively, you can contact the Customer Careline from your mobile using one of the following numbers. Please note that calls to these numbers are subject to a local call charge, depending on your mobile network provider.

  • UK: 020 3499 6159
  • Ireland: 01 5410379

Opening hours: Monday to Friday 8am-6pm excluding bank holidays. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Calling us from outside the UK:

If you are calling from outside the UK use this number: 0044 (0)1444 256442

This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

Email us:

 

In order to respond to your query we need to process your personal information. Roche Diabetes Care Limited is committed to using your personal information in accordance with our Privacy Notice