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Open 24 hours a day over the festive period.
UK: 0800 731 22 91
Republic of Ireland: 1 800 882 351
If you are calling from outside the UK use this number: 0044 (0)1444 256019. This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.
Please note that urgent replacement orders placed on Wednesday 23rd December before 16:00 will be delivered on Thursday 24th December. After this date replacements will not be delivered until Tuesday 29th December. Replacements placed before 15:30 on Wednesday 30th December will be delivered on Thursday 31st December. After this date replacements will not be delivered until Tuesday 5th January 2021.
Please ensure that your back-up therapy is in place, and still within date.
Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek blood glucose meter. For online queries we will respond by email or telephone, depending on the level of support required.
Emails are addressed during working hours between 8am - 6pm Monday to Friday.
Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek insulin pump or infusion set. For online queries we will respond by email or telephone, depending on the level of support required.
UK: 0800 731 22 91 Republic of Ireland: 1 800 882 351
Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:
Please give us a call for help with any questions you may have regarding your Eversense® XL
†Opening hours: Monday to Friday 8am-6pm excluding bank holidays. Some mobile operators may charge for calls to these numbers.
Emails are addressed during working hours 8am - 6pm Monday to Friday.
Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek product. For online queries we will respond by email or telephone, depending on the level of support required.
Please note: You should contact your GP/Diabetes Nurse/Specialist...
Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek finger pricker. For online queries we will respond by email or telephone, depending on the level of support required.
Before calling the Accu-Chek Customer Careline, if at all possible, please take the time to perform a quality control test using the correct control solutions and have these results and your meter to hand when calling.
* Some mobile phone operators may charge or restrict access for calls to these numbers.
Alternatively, you can contact the Customer Careline from your mobile using one of the following numbers. Please note that calls to these numbers are subject to a local call charge, depending on your mobile network provider.
Opening hours: Monday to Friday 8am-6pm excluding bank holidays. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.
If you are calling from outside the UK use this number: 0044 (0)1444 256442
This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.
In order to respond to your query we need to process your personal information. Roche Diabetes Care Limited is committed to using your personal information in accordance with our Privacy Statement.