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Contact us

If you are having problems with your meter, or have a general enquiry about our services, don't hesitate to contact us. Our Customer Care team provide technical support for all of our Accu-Chek portfolio.

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Insulin pump technical support team

Open 24 hours a day over the festive period

Please note that urgent replacement orders placed on Friday 22rd December up until 15:00 will be delivered on Saturday 23rd December. We will then be unable to provide replacement pumps or meters until Thursday 28th December

Please ensure that your back up therapy has not expired in case of emergencies over the festive period

Insulin pump consumable order line

Monday 18th December
08:00 to 20:00
Tuesday 19th December
08:00 to 20:00 – Last date non urgent orders can be placed for delivery before the festive break
Wednesday 20th December
08:00 to 20:00
Thursday 21st December
08:00 to 20:00
Friday 22nd December
08:00 to 20:00 - Please note that urgent orders need to be placed by 15:00 on or before this date for deliveries to be delivered before the festive break
Saturday 23rd December
Closed
Sunday 24th December
Closed
Monday 25th December
Closed
Tuesday 26th December
Closed
Wednesday 27th December
08:00 to 20:00 - Last day for non urgent orders to be delivered before the New Year
Thursday 28th December
08:00 to 20:00
Friday 29th December
08:00 to 20:00 – Urgent orders placed on this day up to 15:00 will be delivered on Saturday 30th December
Saturday 30th December
Closed
Sunday 31st December
Closed
Monday 01st January
Closed
Tuesday 02nd January
Back to normal operating hours

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek blood glucose meter:

Emails are addressed during Accu-Chek Careline working hours between 8am - 6pm Monday to Friday.

Emails are addressed during Accu-Chek Pump Careline working hours 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek insulin pump or infusion set:

UK: 0800 731 22 91
Ireland: 1 800 882 351

If you are calling from outside the UK use this number: 0044 (0)1444 256019
(Note: This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you)

Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:

  • During office hours, a team of Technical Specialists is on call to answer any technical queries regarding insulin pump and associated products.
  • During out of office hours, emergency technical calls are answered.

Roche Diabetes Care Limited is the distributor of Eversense® XL (manufactured by Senseonics Inc.), the first continuous glucose monitoring (CGM) system with a fully implantable long-term glucose sensor soon to be available in the UK and Republic of Ireland.

  • Eversense XL is the first continuous glucose monitoring (CGM) system with a fully implantable sensor measuring glucose values for up to 180 days without the need to change the sensor every week or to carry an additional receiving device.
  • The system will allow people with diabetes to manage their disease with more flexibility, confidence and discretion.

Emails are addressed during working hours 8am - 6pm Monday to Friday.

  • UK: 0800 701 000*
  • Ireland: 1 800 709 600*

Opening hours: Monday - Friday: 8am - 6pm (excluding bank holidays).

(Note: To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded. *Some mobile operators may charge for calls to these numbers.)

To request an information pack please complete the form below.

Please note: You should contact your GP/Diabetes Nurse/Specialist...

  • If you have questions about diabetes or questions concerning your medication or diet
  • If you observe unusual glucose readings which you have reason to doubt, and the quality control readings you have performed are correct (are consistently within the tolerance ranges provided), there may be an unknown medical cause or chemistry-related influence responsible for the unusual results observed. Therefore, please contact your GP or Diabetes Nurse Specialist or other Healthcare Advisor as soon as possible to arrange to have your blood glucose meter readings compared to a laboratory glucose measurement, and thereafter receive the correct advice.

For any other queries, please complete the form below.

Emails are addressed during Accu-Chek Careline working hours 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek blood glucose meter:

Emails are addressed during Accu-Chek Careline working hours between 8am - 6pm Monday to Friday.

UK: 0800 701 000
Ireland: 1 800 709 600

If you are calling from outside the UK use this number: 0044 (0)1444 256442
(Note: This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. Some mobile operators may charge for calls to these numbers)

Opening hours: Monday - Friday: 8am - 6pm (excluding bank holidays)

Note: To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded.

Before calling the Accu-Chek meter helpline, if at all possible, please take the time to perform a quality control test using the correct control solutions and have these results and your meter to hand when calling.

House Number/Name
Address Line 2
Town
County
Postcode

Roche Diabetes Care Limited abides by the Data Protection Act 1998 and is registered as a data controller under this Act.

  • We reassure you that any information we hold about you will be treated in the strictest confidence and will not be released to other parties for marketing purposes, with the exception of other Roche affiliates and third party businesses working on our behalf (e.g. companies that print, enclose and post our mailings).
  • Roche and their appointed agents will use any information you have provided to us to keep you informed with carefully selected information and offers that we feel may be of interest to you.

Please indicate here if you would prefer NOT to receive further information by: