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Roche Diabetes Care has in place a zero tolerance policy for verbal abuse against its employees. If during any call our employees feel verbally threatened or abused they may terminate the call.

To direct you to the best contact, please choose one of the options below.

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Accu-Chek Combo insulin pump

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

CALL US

UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)**

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Accu-Chek Insight insulin pump

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

CALL US

UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)**

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Accu-Chek blood glucose meter

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

CALL US

Before calling, if possible, please take the time to perform a quality control test using the correct control solutions and have these results and your meter to hand when calling.

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

You can reach us from:
Monday to Friday 8am-6pm excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** Calls to these numbers are subject to a local call charge, depending on your mobile network provider.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Accu-Chek finger pricker

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

CALL US

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

You can reach us from:
Monday to Friday 8am-6pm excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** Calls to these numbers are subject to a local call charge, depending on your mobile network provider.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Accu-Chek Solo micropump

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

CALL US

UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)**

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

mySugr® app

Please visit our dedicated support site for the mySugr app.

RocheDiabetes Care Platform

Please visit our dedicated support site for the RocheDiabetes Care Platform.

Accu-Chek insulin pump consumables or infusion sets

 

Festive Period Opening Hours

Please note: replacements placed after:

  • 15:30 on Friday 22 December will be delivered on Thursday 28 December at the earliest.
  • 15:30 on Friday 30 December will be delivered on Wednesday 4 January at the earliest.

Therefore, please ensure you have back-up therapy and that it is in-date.

18 to 21 December
08:30-17:00
22 December
08:30-17:00 (Delivery from 28 December)
23 to 26 December
Closed
27 to 28 December
08:30-17:00
30 December
08:30-17:00 (Delivery from 3 January 2024)
33 December to 1 January
Closed
2 January 2024
08:30-17:00 (Return to standard operating hours)

Between 22 December and 3 January, delivery companies may experience delays of 24hrs on some services

 

Ordering consumables and infusion sets for your Accu-Chek insulin pump online is available to users who reside in the UK.

 

CALL US

UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)

You can reach us from:
Monday to Friday 08:30 to 17:00 excluding bank holidays.

If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Accu-Chek blood glucose meters

Control solution for a specific Accu-Chek meter may be ordered once every three months on a complimentary basis. Call us to place an order for your specific Accu-Chek meter.

Please note, we no longer provide complimentary free of charge batteries for our Accu-Chek meters. The batteries used in our meters are easy to access and are available for purchase through retail channels such as supermarkets, pharmacies, and online.

CALL US

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

You can reach us from:
Monday to Friday 8am-6pm excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** Calls to these numbers are subject to a local call charge, depending on your mobile network provider.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

CoaguChek

CALL WILLIAMS MEDICAL

UK: 01685 846666 (option 1)

EMAIL WILLIAMS MEDICAL

[email protected]

Contact details for professionals

If you are a healthcare professional, commissioner/payer, pharmacist, wholesaler, retailer or other professional please visit our dedicated website for contact details.

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