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Healthcare Professional Site

Healthcare professionals working in diabetes can click below for information on pattern analysis, clinical evidence, case studies and Accu-Chek product solutions.

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Under 18?

This website for under 18's from Roche Diabetes Care contains some great interactive tools to help you and your family learn more about diabetes and encourage you to get more involved.

Accu-Chek Kids

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Contact Us

Thank you for visiting www.accu-chek.co.uk.

To order batteries, control solutions or record books; please click here


(For Insulin Pump Careline details please refer to Insulin Pump Careline section below)


Send us an email for:

(Emails are addressed during Accu-Chek Careline working hours 8am - 6pm Monday to Friday.
For Insulin Pump queries please see below Pump Careline section.)   

Any questions you may have regarding your Accu-Chek meter:


* Required fields

Email    Text Messaging    Post    Telephone   

Contact the Careline:

  • If you observe error messages which are persistently displayed, or which prevent you from using your meter at all.
  • If you require advice on how to use a glucose meter from Roche Diabetes Care Limited
  • If you have concerns about the results displayed on your Roche glucose meter.
  • If you are experiencing difficulties logging in to My Accu-Chek or whilst registering online.

UK: 0800 701 000 *
Ireland: 1 800 709 600 *

If you are calling from outside the UK use this number: 0044 (0)1444 256442
(Note: This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you)
(*Some mobile operators may charge for calls to these numbers)

Opening hours: Monday - Friday: 8am - 6pm (excluding bank holidays)

Note: To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded.

Before calling the Accu-Chek meter helpline, if at all possible, please take the time to perform a quality control test using the correct control solutions and have these results and your meter to hand when calling.

Insulin Pump Careline

UK: 0800 731 22 91
Ireland: 1 800 882 351

Fax: 01444 222 070

Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:

  • During office hours, a team of Technical Specialists is on call to answer any technical queries regarding insulin pump and associated products.
  • During out of office hours, emergency technical calls are answered.

(Emails will be addressed during normal Pump Careline working hours Monday-Friday 8:30am-5:30pm)


Contact your GP/ Diabetes Nurse/ Specialist

  • If you have questions about diabetes or questions concerning your medication or diet
  • If you observe unusual glucose readings which you have reason to doubt, and the quality control readings you have performed are correct (are consistently within the tolerance ranges provided), there may be an unknown medical cause or chemistry-related influence responsible for the unusual results observed. Therefore, please contact your GP or Diabetes Nurse Specialist or other Healthcare Advisor as soon as possible to arrange to have your blood glucose meter readings compared to a laboratory glucose measurement, and thereafter receive the correct advice.

Batteries For Accu-Chek Blood Glucose MetersOrder batteries and more!

Click here to order batteries, control solutions, and record books for your Accu-Chek meter online!

T&Cs apply, view here.

Batteries For Accu-Chek Blood Glucose MetersOrder batteries and more!

Click here to order batteries, control solutions, and record books for your Accu-Chek meter online!

T&Cs apply, view here.

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This website contains information on products which are targeted to a wide range of audiences and could contain product details or information otherwise not accessible or valid in your country. Please be aware that we do not take any responsibility for accessing such information which may not comply with any valid legal process, regulation, registration or usage in the country of your origin.