Product Support

Accu-Chek FastClix lancets

Conveniently preloaded in drums that fit inside the lancing device, Accu-Chek FastClix lancets are designed for comfort and ease of use.

Product Support

Accu-Chek FastClix lancets

Conveniently preloaded in drums that fit inside the lancing device, Accu-Chek FastClix lancets are designed for comfort and ease of use.

Getting started with your device

Learn the basics of of how to get started with your Accu-Check Instant blood glucose meter.

FAQs

It is highly recommended to use a new, sterile lancet every time a test is performed. This is based on hygienic considerations and to help avoid infection. Additionally, the tip of a new needle is sharp, with optimal form and cut and therefore ensures gentle lancing. This is diminished with multiple use. 


Never use a lancet that has been used by someone else, or share the finger pricker with anyone, to guard against cross infection.

No, for safety and hygiene reasons, once the lancet has been changed it is not possible to re-select a previous one.

No. Safety hooks are in place to prevent accidental reuse of a used drum. A used drum is easily recognised by the red stripes on the side.

Yes, the Accu-Chek FastClix finger pricker can be used attached to or detached from the Accu-Chek Mobile meter, including during lancet exchange.

There are several reasons this can happen: 

  • The penetration depth is too shallow. Please select a higher penetration depth setting. 
  • The Accu-Chek FastClix finger pricker needs to be pressed firmly against the skin. Check if a lancet is inserted in the finger pricker. 
  • Sometimes the blood does not appear immediately after lancing. Massaging the finger by gently squeezing it towards the fingertip helps to form a drop of blood.
Downloads & Guides
Downloads & Guides

Use your product specific documents to get to know more about your meter and how to use it.

Still having trouble? Contact us

*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider. 
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Blood Glucose Monitoring

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**

Monday to Friday 8am-6pm excluding bank holidays.  

Send a message
Insulin Pumps

UK: 0800 731 2291* (option 2) 
Ireland:  1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)** 

Send a message
Insulin Pump Consumable Orders

UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)

Monday to Friday 8:30am-5pm excluding bank holidays. 
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**

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