FAQs

<p>The user will receive an E-4 error code.</p>

<p>Yes, as with any test strip, heat, humidity and other environmental conditions can affect strips.</p>

<p>No, there is no ability to squeeze extra blood from the finger to dose a strip a second time.</p>

<p>The Accu-Chek Instant system was designed to assist users to easily conduct a test. Several features were designed for this purpose:</p><ul><li>Easy-edge test strip has a wide application area compared to leading brands</li><li>Strips are placed electrode end down in the vial, so that they can be inserted easily into the meter with minimal handling</li><li>The used strip can easily and hygienically be removed from the meter with the strip ejector</li></ul>

<p>The Accu-Chek Instant test strip requires only a small speck of blood (0.6 μL).</p>

<p>The Accu-Chek Instant test strip utilises the FAD-GDH chemistry.</p>

<p>No. Memory is retained. Time and date will need to be reset if batteries are out for longer than 40 seconds</p>

<p>Yes, any time the meter is on, the battery is being consumed whether searching for a paired device or uploading results.</p>

<p>The Accu-Chek Instant meter requires two batteries to power the features of the meter, such as the backlit display and Bluetooth^® connectivity.</p>

<p>If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.</p><p>Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.</p><p>If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.</p>

<p>The meters will retain the date and time settings for up 40 seconds when the batteries are removed.</p>

<p>Test results may be seen in 7, 14, 30 and 90-day averages.</p>

<p>720 readings can be viewed and stored in the meter.</p>

<p>Yes, the target ranges in the meter can be changed using the device settings on the mySugr app.</p>

<p>Being too low is life threatening for people with diabetes. Therefore, red has been chosen to be the colour indicating “danger".</p>

<p>In range: 3.9-8.9 mmol/L, below range: 0.6-3.8 mmol/L, above range: 9.0–33.3 mmol/L.</p>

<p>The Accu-Chek Instant meters has a fast test time of less than four seconds.</p>

<p>No, the USB port for any of the Accu-Chek meters is not water or dust resistant.</p>

<p>With the Accu-Chek Instant meter, it is not necessary to delete stored results. Once 720 blood glucose results are in the memory; adding a new result causes the oldest one to be deleted.&nbsp;</p>

<p>No. As seen with almost all products designed for self-monitoring, the Accu-Chek Instant meter cannot be used for diagnosis of diabetes.</p>

<p>The Accu-Chek Instant meters can be used for Alternative Site Testing (AST) on the palm, forearm and upper arm. Please refer to the user manual and speak to your healthcare professional for more information.</p>

<p>No, the Accu-Chek Instant meter does not require manual coding.</p>

<p>Performing a control test lets the user know when the meter and test strips are working properly. More information on control tests is available in the user manual.</p>

<p>The Accu-Chek Instant system fulfills the ISO 15197:2013 / EN ISO 15197:2015 standards and delivers even tighter 10/10 accuracy for reliable results you can trust¹.</p><p>¹Breitenbeck et al. Accuracy assessment of a blood glucose monitoring system for self-testing with three test strip lots following ISO 15197:2013/ISO 15197:2015. J Diabetes Sci Technol. 2017 11(4) 854-855</p>

<p>The Accu-Chek Instant meter implements BLE Pass Key Pairing security.</p>

<p>Yes. Blood glucose results and diabetes data transferred from the meter to the app are stored in the mySugr app. You can view this data when the meter is off and not actively connected via Bluetooth.</p>

<p>Yes, at least 720 results will remain in the meter’s memory at all times, despite the transfer of data to an app or online portal.</p>

<p>The Accu-Chek Instant meter and mobile device must be within 3 meters for the automatic data transfer to occur. If the distance between the devices exceeds 3 meters during blood glucose test(s), any new meter data will synchronise with the app when the devices are within range and Bluetooth is turned on.</p>

<p>The meters can transfer results using Bluetooth Low Energy to compatible smartphone apps like mySugr. Additionally, the micro-USB can be used with compatible diabetes management solutions such as the RocheDiabetes Care Platform.&nbsp;</p>

<p>When the meter is paired with the mySugr app, each blood glucose result will be transferred automatically, once the app is opened. However, the meter and smartphone must be within 3 meters to transfer successfully. If the app is not open, the value will not be transferred automatically. However, with the next successful import, all blood glucose values will be imported. There is not any loss of data.</p>