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Accu-Chek Aviva Nano product support

The Accu-Chek Aviva Nano is no longer available. For upgrade options, visit our 'Which Meter is right for you?' tool or contact the Accu-Chek Customer Careline for further advice.

Which meter is right for you?

How to use the Accu-Chek Aviva Nano blood glucose meter

  1. Ensure hands are clean and dry.
  2. Insert a test strip into the meter. Test strip and blood drop symbols appear on the display.
  3. Use the Accu-Chek FastClix finger pricker to obtain a drop of blood. Please see the Accu-Chek FastClix product support page for information on how to use the finger pricker.
  4. Touch the drop of blood to the front edge of the yellow window on the test strip – do not apply blood to the top of the test strip or to the top of the yellow window. A flashing hourglass indicates enough blood has been applied.
  5. The result appears on the display.

In addition to fingertip testing, the Accu-Chek Aviva Nano blood glucose monitoring system can be used for testing on alternate sites, including the palm, forearm, upper arm, thigh or calf. Alternate site testing requires the use of a special lancet cap. Talk with your healthcare professional before deciding if alternate site testing is right for you.

Accu-Chek Aviva Nano Downloads

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Accu-Chek Aviva Nano Frequently Asked Questions

Is the Accu-Chek Aviva Nano blood glucose monitoring system approved for use in clinical settings?

In the UK & Ireland it is not approved for use in clinical settings, although the Accu-Chek Aviva Nano blood glucose monitoring system is cleared to test capillary, venous, arterial, and neonatal blood samples.

Can the test reminders for a meeting or other need be silenced?

Yes. Simply turn the beeper off in setup mode.

Can code chips from other Accu-Chek meters be used in the Accu-Chek Aviva Nano meter?

All black code chips with 111 printed on them can be used in Accu-Chek Aviva, Accu-Chek Aviva Nano or Accu-Chek Aviva Expert meters.

Do any other substances in the bloodstream interfere with the Accu-Chek Aviva test strips?

Three other substances in the bloodstream (galactose, Lipaemic samples (triglycerides) and ascorbic acid) can interfere with the Accu-Chek Aviva test strip.

Do control test values stay in the Accu-chek Aviva Nano meter's memory?

Control test values do not stay in the memory that can be accessed on the Accu-chek Aviva Nano meter. Instead, the meter stores them in the downloadable memory, so they can be viewed using supported software.

Does maltose interfere with the Accu-Chek Aviva test strips?

No.

How can the set-up mode be accessed?

With the Accu-Chek Aviva Nano meter turned on and the flashing strip symbol on the display, press and hold the ON/OFF/SET button for about 4 seconds until set-up appears and the hour is flashing on the display.

How do test reminders work?

Up to 4 test reminders can be set per day, in 15-minute increments. At the set reminder time(s), a series of beeps will sound every 2 minutes, up to 3 times per reminder. The reminder beep will not occur if the Accu-Chek Aviva Nano meter is on at the set time, or if a test is run within 15 minutes prior to the set reminder time. If the meter is turned on while the reminder is sounding, the series of beeps for that reminder will stop.

How does the Accu-Chek Aviva Nano system technology differ from other meters?

The Accu-Chek Aviva Nano blood glucose monitoring system checks for many potential safety issues by combining the power of technologies in the testing system (the meter), the code chip, and test strips with gold electrodes to perform extensive safety checks during each test. It uses the same technology as the Accu-Chek Aviva blood glucose monitoring systems.

How does the Accu-Chek Aviva Nano meter determine if the control test is in range?

The control range data is stored in the code chip.

In addition to the fingertip, from what other sites can the Accu-Chek Aviva Nano blood glucose monitoring systems test samples?

The Accu-Chek Aviva Nano blood glucose monitoring systems will test blood samples from 3 alternate sites (called Alternate Site Testing, AST): forearm, palm or upper arm. This requires an AST cap available from the Accu-Chek Customer Careline.

What chemistry do the Accu-Chek Aviva test strips use?

The test strip uses glucose dehydrogenase chemistry.

What happens if the control result is out of range?

An error message and the control result will alternate on the display.

What is the clock backup feature?

An additional internal battery supports the clock when the main battery is removed. The battery can be left out of the Accu-Chek Aviva Nano meter for up to 72 hours and still retain the time and date. If the battery is replaced within that time, the meter will ask the user to verify the time and date the next time it is turned on. 

When the main battery is replaced, the internal battery will automatically recharge. If the battery is not replaced within 72hours, the meter will retain the time and date that was stored immediately before the internal battery was depleted.

What test principle does the Accu-Chek Aviva Nano blood glucose monitoring system use, and why?

The enzyme on the test strip, mutant variant of quinoprotien glucose dehydrogenase converts the glucose in the blood sample to gluconolactone. This reaction creates a harmless DC electrical current that the meter interprets for the blood glucose result. The sample and environmental conditions are also evaluated using a small AC signal.

Why does the control solution bottle need to be wiped?

The Accu-Chek Aviva Nano blood glucose monitoring system differentiates between control solution and blood because controls have higher salt concentration. However, if the control solution evaporates or concentrates on the tip of the bottle, it could cause the meter to display an incorrect control reading.

Why does the Accu-Chek Aviva Nano blood glucose monitoring system still use a code chip?

Roche Diabetes Care Limited retained the code chip for several reasons: 

  1. It can provide feature upgrades (such as faster test times and smaller sample sizes) without the need to buy a new meter. 
  2. It helps to ensure more accurate results by reducing the inherent variability in all test strips. 
  3. It is easy to use. Unlike some systems that require you to scroll through multiple numbers to code the meter manually, the code chip for the Accu-Chek Aviva Nano blood glucose monitoring system just snaps in place. 
  4. The control range data is stored in the code chip.

Why does the test start even if yellow still shows in the capillary window?

As soon as enough blood is applied to the strip, the Accu-Chek Aviva Nano blood glucose monitoring system automatically detects it and begins the test, even if yellow is still visible in the window. The only time more blood would need to be applied is when the blood drop symbol continues to flash in the display.

Why is the clock not set to the correct time?

Some countries share meter configurations with other countries, have multiple time zones within their country, and/or change their time semi-annually. Therefore, manufacturing is unable to set the correct time for every country. 

The Accu-Chek Aviva Nano blood glucose monitoring system should have requested the time and date the first time it was switched on.

Accu-Chek Aviva Nano meter Error Codes

What does the error code (E-1) mean?

The test strip may be damaged or not properly inserted. Remove and reinsert the test strip, or replace it if damaged.

What does the error code (E-2) mean?

The activation chip is incorrect. Turn the Accu-Chek Aviva Nano meter off and insert a new activation chip. If a new activation chip is needed, contact the Accu-Chek Customer Careline.

What does the error code (E-3) mean?

The user's blood glucose may be extremely high or a meter or a test strip error has occurred.

  • If the test result matches how the user feels, contact a healthcare professional immediately.
  • If the test result does not match how the user feels, repeat the blood glucose test.
    • If the E-3 code still appears for the blood glucose test, the user's blood glucose result may be extremely high and above the Accu-Chek Aviva Nano blood glucose monitoring system's reading range. Contact a healthcare professional immediately.
    • If the second test result does not match how the user feels, perform a control test with the control solution and a new test strip.
      • If the control result is within the acceptable range, review the proper testing procedure and repeat the blood glucose test with a new test strip.
      • If the control result is not within the acceptable range, see Chapter 4 of the Accu-Chek Aviva Nano meter User Manual - Understanding Out-of-Range Control Results.

What does the error code (E-4) mean?

Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started. Discard the test strip and repeat the blood glucose or control test.

What does the error code (E-5) mean?

This message may appear when using a white code chip in the meter. It means the white code chip is from an expired lot of test strips. Turn the Accu-Chek Aviva Nano meter off and insert a black activation chip. Make sure the time and date in the meter are correct.

What does the error code (E-6) mean?

Blood or control solution was applied to the test strip before the flashing drop symbol appeared on the display. Discard the test strip and repeat the blood glucose or control test.

What does the error code (E-7) mean?

An electronic error occurred, or in rare cases, a used test strip was removed and reinserted. Turn the Accu-Chek Aviva Nano meter off and on, or take the battery out for 20 seconds and reinsert it. Perform a blood glucose or control test.

Choose an error

Accu-Chek Aviva Nano technical specifications

Display:LCD with auto backlight
Automatic power:90 seconds
  • Auto power on with strip insertion
  • Auto off in 2 minutes if meter not used
Power supply:(2) 3V lithium batteries (CR2032)
Battery life:Approximately 1000 tests
System operating conditions:8°C to 44°C (46°F to 111°F)
Meter storage conditions:-25°C to 70°C (-13°F to 158°F)
Relative humidity operating range:10% - 90%
Memory capacity:500 results with time and date
Dimensions:69 x 43 x 20 mm (L x W x H)
Weight:Approximately 40g with batteries
Data port:Infrared (IR) window
Test principle:Electrochemical
Test averages:7, 14, 30, and 90 day with pre and post meal averages
Other features:Hypo indicator, pre- and post-meal markers, 4 customisable test reminders, general marker, post-meal reminder, auto control ID