Consumables for insulin pumps
Consumables for insulin pumps
Phase out of Accu-Chek insulin pump consumables in January 2026
IMPORTANT:
To ensure we can support you during the phase-out of all Accu-Chek insulin pump consumables by the end of January 2026, online ordering is no longer available.
To place an order for supplies, please call our Orders Careline on:
- UK: 0800 731 2291* (option 1)
- Ireland: 1 800 882 351* (option 1)
As a reminder, we are discontinuing these consumables in the UK & Ireland on 31st January 2026. The final date to place an order will be Friday, 30th January 2026. Please ensure you have spoken to your Healthcare Professional regarding your transition to a new therapy. Read full communication.
* Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider.
Data management
How long and where will data be stored in the apps? Can I delete my data from the apps?
Data is stored in both apps as long as they are used on the phone. CGM data cannot be deleted from within the Accu-Chek SmartGuide app. Manually entered logbook records, as long as they were not used for calibration, can be deleted if desired.
If you have stopped using the Accu-Chek SmartGuide CGM solution and want to delete your account and data, go to the Account screen in the app menu (either the Accu-Chek SmartGuide app or Accu-Chek SmartGuide Predict app) and choose Delete Account. Follow the steps on the screens to delete your account.
If you want to delete data from your phone because you have stopped using the solution, you must delete the apps.
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Data management
Do I need to create separate Accu-Chek Accounts for both apps?
No, you do not need to create separate accounts for both apps. You will log into the Accu-Chek SmartGuide Predict app with the same Accu-Chek account that you created for the Accu-Chek SmartGuide app.
When you are logged in to both apps, you can switch between the two easily with one tap.
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Data management
What happens with my data in the Accu-Chek SmartGuide CGM solution?
The CGM sensor sends the CGM data via Bluetooth® Low Energy connectivity to the Accu-Chek SmartGuide app.
The Accu-Chek SmartGuide app sends the CGM data to the Accu-Chek Care platform cloud, and there is no direct interface from the app to third-party software.
However, the Accu-Chek Care platform cloud might interface with third-party software, e.g., to a Electoinc Health Records System.
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Data management
Is the Accu-Chek SmartGuide app compatible with other diabetes management software?
At the time of launch, the Accu-Chek SmartGuide CGM sensor and the apps only work within the Accu-Chek environment.
The CGM sensor sends the CGM data via Bluetooth® Low Energy connectivity to the Accu-Chek SmartGuide app.
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Data management
How can I share my data with my diabetes care team?
- If your diabetes care team uses the Accu-Chek Care platform, you can allow them to see your data in the Accu-Chek Care platform by sharing the access pin code displayed in your Accu-Chek SmartGuide app under “Manage Account”.
- If your diabetes care team does not use the Accu-Chek Care platform, you can send them a report via email. In the Accu-Chek SmartGuide Predict app, generate a PDF of a 2-week report. Select the date range and which details are included in the report, such as the standard AGP and/or a pattern report that lists all glucose patterns found during these 2 weeks, e.g., hypos in the morning, hypers in the evening etc.
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Accu-Chek SmartGuide Predict app
What are the reasons for the identified glucose patterns? How can I work on identified patterns?
There can be various reasons for identified glucose patterns. When the app determines the root causes of certain glucose patterns, it offers a few suggestions. However, you should always discuss your specific diabetes profile and the associated therapy with your diabetes care team before you make any comprehensive adjustments.
Also refer to 'How to use the Glucose Patterns Feature works'.
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