Accu-Chek Guide Link

Error codes Blank Display

The meter will not turn on or the display is blank.

  • Batteries are dead.
    Insert new batteries.
  • Display is damaged. / Meter is defective.

Contact Accu‑Chek Customer Care

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Error codes Auto-Send Failed

The blood glucose result has not been sent to the pump.

Manually enter the result on the pump. For instructions, refer to the MiniMedTM System User Guide.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Error codes Average after meal 7 days

There are no test results in range for the selected data.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Error codes E-1 Strip Error

The test strip may be damaged, not properly inserted, or was previously used.

Remove and reinsert the test strip or replace it if damaged or previously used.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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FAQs

Accu-Chek Guide Link

Error codes Time/Date

When paired to a pump, the meter time and date cannot be changed using the meter.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

Product Support

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FAQs

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Error codes E-10 Time/Date Error

The time and date setting may be incorrect.

Make sure the time and date are correct and adjust, if necessary.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Error codes E-11 Test Error

The test strip may be damaged.

Retest with a new test strip.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

Product Support

Downloads

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FAQs

Accu-Chek Guide Link

Error codes E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.

Contact your healthcare professional.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Accu-Chek Guide Link

Error codes E-13 Strip Error

Fluid or foreign material may be present in the test strip slot.

Remove and reinsert the test strip or repeat the blood glucose or control test with a new test strip.

If the problem persists, contact Accu-Chek Customer Care.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Accu-Chek Guide Link

Error codes E-14 Electronic Error

An electronic error has occurred.

Contact Accu-Chek Customer Care.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

Product Support

Downloads

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FAQs

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