Accu-Chek Guide Link

Error codes HI

Blood glucose may be higher than the measurement range of the system.

See the Unusual Blood Glucose Results section in the User Manual.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Error codes LO

Blood glucose may be lower than the measuring range of the system.

See the Unusual Blood Glucose Results section in the User Manual.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Error codes Logbook - Invalid result

There is an invalid result in the Logbook.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Error codes Logbook - No stored results

There are no results in the Logbook.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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FAQs

Accu-Chek Guide Link

Error codes Low BG Data

There are no results stored in the meter for the selected data.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Error codes Low/High Data

Target Ranges is off and there are no results for the low/high data stored in the meter.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Error codes Pairing Failed

The meter was unable to pair with a pump.

Retry the pairing.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

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Downloads

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FAQs

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Error codes Patterns - No active patterns available

Patterns is On but there are no active patterns stored in the meter.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

Product Support

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Error codes Patterns - No data available

Patterns - No data available

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Results Excluded - Averages
Results Excluded - Averages

One or more blood glucose results are excluded from the…
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

Product Support

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FAQs

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Accu-Chek Guide Link

Error codes Results Excluded - Averages

One or more blood glucose results are excluded from the selected averages because the results are invalid or outside the system measuring range.

E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
Battery icon
Battery icon

The batteries are almost out of power.
Blank Display
Blank Display

The meter will not turn on or the display is blank.
Auto-Send Failed
Auto-Send Failed

The blood glucose result has not been sent to the pump.
Average after meal 7 days
Average after meal 7 days

There are no test results in range for the selected data.
E-1 Strip Error
E-1 Strip Error

The test strip may be damaged, not properly inserted, or was…
Time/Date
Time/Date

When paired to a pump, the meter time and date cannot be…
E-10 Time/Date Error
E-10 Time/Date Error

The time and date setting may be incorrect.
E-11 Test Error
E-11 Test Error

The test strip may be damaged.
E-12 High Ascorbate
E-12 High Ascorbate

Your blood sample may contain a high level of ascorbate.
E-13 Strip Error
E-13 Strip Error

Fluid or foreign material may be present in the test strip…
E-14 Electronic Error
E-14 Electronic Error

An electronic error has occurred.
E-3 Test Error
E-3 Test Error

A meter or test strip error has occurred.
E-4 Drop Too Small
E-4 Drop Too Small

Not enough blood or control solution was drawn into the test…
E-6 Drop Applied Early
E-6 Drop Applied Early

Blood or control solution was applied to the test strip before…
E-7 Electronic Error
E-7 Electronic Error

An electronic error occurred.
E-8 Temperature Error
E-8 Temperature Error

The temperature is above or below the proper range for the…
E-9 Replace Batteries
E-9 Replace Batteries

The batteries may be out of power.
Flight Mode Active - Pairing not allowed
Flight Mode Active - Pairing not allowed

Pairing to a pump cannot be performed while in Flight Mode.
Flight Mode Active - Setting saved
Flight Mode Active - Setting saved

A meter setting was changed while in Flight Mode.
High BG Data
High BG Data

There are no results stored for the selected data.
Invalid Date
Invalid Date

The date entered is not valid.
HI
HI

Blood glucose may be higher than the measuring range of the…
LO
LO

Blood glucose may be lower than the measuring range of the…
Logbook - Invalid result
Logbook - Invalid result

There is an invalid result in the Logbook.
Logbook - No stored results
Logbook - No stored results

There are no results in the Logbook.
Low BG Data
Low BG Data

There are no results stored in the meter for the selected data.
Low/High Data
Low/High Data

Target Ranges is Off, there are no results stored in the meter.
Pairing Failed
Pairing Failed

The meter was unable to pair with a pump.
Patterns - No active patterns available
Patterns - No active patterns available

No active patterns available.
Patterns - No data available
Patterns - No data available

Patterns is Off.
Results Excluded - Low/high data
Results Excluded - Low/high data

One or more blood glucose results are excluded because the…
Results Excluded - Target %
Results Excluded - Target %

One or more blood glucose results are excluded from the…
Sync Time
Sync Time

The meter time and date have been changed.
Target %
Target %

Target Ranges is Off.
Target % after meal 7 days
Target % after meal 7 days

There are no test results in range for the selected data.
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…
Transfer Failed
Transfer Failed

Blood glucose results were not transferred to the paired pump.
Test Not Allowed
Test Not Allowed

The meter is connected to a USB cable and a test cannot be…
Transfer Not Allowed
Transfer Not Allowed

Data cannot be sent to the paired pump because the meter is in…

Product Support

Downloads

Downloads & Guides
FAQs

FAQs
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