Accu-Chek Guide Link
Error codes Transfer Not Allowed
Data cannot be sent to the paired pump because the meter is in Flight Mode.
Retry the data transfer when the meter is not in Flight Mode.
Terms of use
Website Terms and Conditions
Last Revised: 6 January 2025
These Terms and Conditions together with our Privacy Notice govern your use or viewing of this website (the “Site”) and your relationship with the owner of the Site namely Roche Diagnostics Limited, a company registered under the laws of England and Wales with company registration number 571546 of Charles Avenue, Burgess Hill, West Sussex RH15 9RY (the “Site Owner”).
Terms and Conditions for ordering insulin pump consumables for funded patients
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Terms and Conditions for ordering Accu-Chek insulin pump consumables for funded patients
Accu-Chek Aviva
Error codes E-10
The time and date settings may be incorrect. Make sure the time and date are correct and adjust, if necessary.
Accu-Chek Aviva
Error codes E-9
The battery is almost out of power. Change the battery now. If the message reappears after the battery has been replaced, remove the battery again, press any button on the Accu-Chek Aviva meter, then reinsert the battery.
Accu-Chek Aviva
Error codes E-8
The temperature is above or below the proper range for the Accu-Chek Aviva blood glucose monitoring system. Refer to the test strip package insert for system operating conditions. Move to an area with the appropriate conditions, wait 5 minutes, and repeat the blood glucose or control test. Do not artificially heat or cool the meter.
Accu-Chek Aviva
Error codes E-7
An electronic error occurred, or in rare cases, a used test strip was removed and reinserted. Turn the Accu-Chek Aviva meter off and on, or take the battery out for 20 seconds and reinsert it. Perform a blood glucose or control test.
Accu-Chek Aviva
Error codes E-6
Blood or control solution was applied to the test strip before the flashing drop symbol appeared on the display. Discard the test strip and repeat the blood glucose or control test.
Accu-Chek Aviva
Error codes E-4
Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started. Discard the test strip and repeat the blood glucose or control test.
General Questions
How do I use the Accu-Chek LinkAssist Plus insertion device?
For assisted insertion using the Accu-Chek LinkAssist Plus insertion device, please refer to the Accu-Chek Insight Flex training chart, Instructions for Use and how-to video for more information.
Other FAQ categories
Check other FAQ categories by clicking on the below category names below