The temperature is above or below the proper range for the system. Refer to the test strip package insert for system operating conditions. Move to an area with the appropriate conditions, wait 5 minutes, and repeat the blood glucose test or control test. Do not artificially heat or cool the meter.
Please watch the video on this page and refer to the Accu-Chek TenderLink quick reference guide for the steps required to insert the Accu-Chek TenderLink infusion set.
Check other FAQ categories by clicking on the below category names below
An electronic error occurred, or in rare cases, a used test strip was removed and reinserted. Turn the meter off and on, or take the battery out for 20 seconds and reinsert it. Perform a blood glucose or control test.
Blood or control solution was applied to the test strip before the flashing drop symbol appeared on the display. Discard the test strip and repeat the blood glucose or control test.
This message may appear when using a white code chip in the meter. It means the white code chip is from an expired lot of test strips. Turn the meter off and insert a black activation chip. Make sure the time and date in the meter are correct.
Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started. Discard the test strip and repeat the blood glucose or control test.
The user's blood glucose may be extremely high or a meter or a test strip error has occurred.
The activation chip is incorrect. Turn the meter off and insert a new activation chip. If a new activation chip is needed, contact Accu-Chek Customer Care.
The test strip may be damaged or not properly inserted. Remove and reinsert the test strip, or replace it if damaged.
The Accu-Chek Performa Nano meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test strips continue to be available, so there is no need to switch to another meter unless you require a replacement. You can still access support for your meter here.
If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.
The Accu-Chek Performa Nano meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test strips continue to be available, so there is no need to switch to another meter unless you require a replacement. You can still access support for your meter here.
If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.
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