Accu-Chek Performa Nano
Error codes E-1
The test strip may be damaged or not properly inserted. Remove and reinsert the test strip, or replace it if damaged.
Accu-Chek Performa Nano
Accu-Chek Performa Nano
The Accu-Chek Performa Nano meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test strips continue to be available, so there is no need to switch to another meter unless you require a replacement. You can still access support for your meter here.
If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.
Accu-Chek Performa Nano
The Accu-Chek Performa Nano meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test strips continue to be available, so there is no need to switch to another meter unless you require a replacement. You can still access support for your meter here.
If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.
Related Products
Discover the supporting products you need for the Accu-Chek Performa Nano meter.
Accu-Chek Performa test strips
Accu-Chek FastClix
Need help with your product?
From how-to-videos and FAQs to product manuals, explore our online support resources to find the information you need whenever you need it.
Product SupportAccu-Chek TenderLink
Accu-Chek TenderLink
The angled insertion of the Accu-Chek TenderLink infusion set, for the Accu-Chek Combo insulin pump, gives pump users more control over insertion depth and speed, while the soft cannula provides freedom of movement when on the go.
Access support for Accu-Chek TenderLink, including how-to videos, downloads and more.
Accu-Chek TenderLink
The angled insertion of the Accu-Chek TenderLink infusion set, for the Accu-Chek Combo insulin pump, gives pump users more control over insertion depth and speed, while the soft cannula provides freedom of movement when on the go.
Access support for Accu-Chek TenderLink, including how-to videos, downloads and more.
Technical Specifications
Insertion angle
Diagonal
Cannula
Soft cannula
Disconnection
Yes, at site
Length of cannula
13 mm and 17 mm
Diameter of cannula
Fine (22 gauge)
Height
6.1 mm (0.24 inches)
Tubing length
30 cm, 60 cm, 80 cm and 110 cm
Pack size
- Box of 10 cannula and tube sets
- Box of 10 cannula only
Compatible pump
Accu-Chek Combo
Related Products
Discover the supporting products you need for your Accu-Chek Combo insulin pump.
Accu-Chek Aviva test strips
Accu-Chek Rapid-D Link
Accu-Chek FlexLink
Accu-Chek Combo
Accu-Chek Combo
Error codes E-7
An electronic error has been discovered in the pump during a routine automatic system check. Change the battery. If the message still occurs, contact Accu-Chek Customer Care for advice. Refer to the user manual for full information.
Accu-Chek Combo
Error codes E-6
An error in the mechanical system of the pump has been discovered during a routine automatic system check. Change the battery and the cartridge. Refer to the user manual for full information.
Accu-Chek Combo
Error codes E-4
Insulin was not delivered. This may be due to a blocked infusion set, a damaged cartridge or a dirty or damaged piston rod. Change the infusion set.
WARNING: If the error E4: OCCLUSION occurs, immediately check your blood glucose level, and then check again about 2 hours later, as insulin delivery has been interrupted. If your blood glucose level is high, take appropriate action according to your doctor’s or healthcare team’s instructions.
Refer to the user manual for full information.
General Questions
Can I disconnect from my insulin pump temporarily?
Because Accu-Chek insulin pumps can be disconnected at the infusion site you can remove the pump temporarily (for up to an hour) to bathe, go swimming or take part in contact sports.
Always remember to check your blood glucose and correct as needed before disconnecting your insulin pump and again when you reconnect. If you are intending to be disconnected from your pump for longer than an hour, you should check your blood glucose regularly throughout the time you are disconnected, reconnecting and correcting as necessary.
You should discuss your personal requirements for disconnecting from your insulin pump with your healthcare professional before going ahead.
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General Questions
I noticed my cartridge and tubing have air bubbles in them. What could be the cause?
Bubbles naturally occur in all liquids, including insulin, when they undergo a fairly rapid temperature change, i.e. warm to cool.
To help to prevent bubbles, remove insulin from the fridge at least an hour before use. If you are self-filling cartridges, make sure to fill the cartridge with room-temperature insulin and draw it from the vial slowly and steadily.
You should regularly check your cartridge and tubing for bubbles and prime out any that you find. Always remember to disconnect from your insulin pump before priming.
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General Questions
Can MRI or X-ray machines disrupt the system?
Some types of medical examinations, such as MRIs, CT scans and X-Rays, may interfere with the operation of your insulin pump. As such, you should disconnect the insulin pump from the body and leave it in a safe place outside of the treatment room.
If you use a steel infusion set, you may also be required to remove the infusion set for some procedures. Please consult with a healthcare professional prior to the procedure.
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General Questions
Can I swim, shower or bathe while wearing an insulin pump?
Both the Accu-Chek Combo and Accu-Chek Insight insulin pumps have an IPX8 rating. This means that both pumps are protected from brief immersion in water. As small hairline cracks in the housing of the device, or adapters and battery caps not being tightened enough could cause water to get into the device and cause damage, we recommend that you disconnect your insulin pump and leave it in a safe place before swimming, showering or bathing. This should only be done following advice from your healthcare professional, and you should test and correct as necessary at least every hour.
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