General Questions

How do I use the Accu-Chek Insight Flex infusion set?

For assisted insertion using the Accu-Chek LinkAssist Plus insertion device, please refer to the Accu-Chek Insight Flex training chart and how-to video for more information.

General Questions

Which pump is compatible with the Accu-Chek Insight Flex infusion set?

The Accu-Chek Insight Flex infusion set is compatible with the Accu-Chek Insight insulin pump.

Accu-Chek Aviva

Error codes E-3

The user's blood glucose may be extremely high or a meter or a test strip error has occurred.

  • If the test result matches how the user feels, contact a healthcare professional immediately.
  • If the test result does not match how the user feels, repeat the blood glucose test.
  •  If the E-3 code still appears for the blood glucose test, the user's blood glucose result may be extremely high and above the system's reading range. Contact a healthcare professional immediately.
  •  If the second test result does not match how the user feels, perform a control test with the control solution and a new test strip.
  •  If the control result is within the acceptable range, review the proper testing procedure and repeat the blood glucose test with a new test strip.
  •  If the control result is not within the acceptable range, see Chapter 4 of the Accu-Chek Aviva User Manual - Understanding Out-of-Range Control Results.

Device Settings

What is the real time clock backup feature?

An additional internal battery supports the clock when the main battery is removed. You can leave the battery out of the Accu-Chek Aviva meter for 72 hours and still retain the time and date. If you replace the battery within that time, the meter will ask you to verify the time and date. The internal battery will automatically recharge. If you do not replace the battery within 72 hours, the meter will retain the time and date that was stored before the 72 hours. 

Getting Started

Which alternate site testing (AST) areas can the Accu-Chek Aviva blood glucose monitoring system test?

The Accu-Chek Aviva blood glucose monitoring system will work on the 3 main AST areas: forearm, palm and upper arm. Most common are palm and forearm. AST areas have a lower blood circulation than the fingertip. Therefore a change in blood glucose will show with a delay compared to blood taken from the finger tip. Please discuss with your healthcare professional before starting to practice alternate site testing. 

Getting Started

Why does the test sometimes start even if yellow is still showing in the capillary window?

As soon as a sufficient amount of blood is applied to the test strip, the Accu-Chek Aviva meter automatically detects it and begins the test, even if some yellow is still visible in the window. The only time the user needs to apply more blood is when the blood drop symbol continues to flash in the display.