General Questions

Can I wear my insulin pump during sports?

Your insulin pump allows you to quickly and precisely adjust your insulin levels before, during and after exercise, to carefully match your individual needs.

All Accu-Chek insulin pumps are suitable to use during most types of exercise, however we recommend that you remove the insulin pump before taking part in any contact sports (e.g. rugby or martial arts) in order to prevent damage to the device or harm to yourself.

General Questions

What supplies should I take with me when I go on holiday?

When going on holiday, you should always take extra supplies to make sure that you are covered for anything that might happen during your trip.

Remember to take the following with you when you go away:

  • Plenty of cannula and infusion sets
  • Spare batteries
  • Insulin and pump cartridges
  • Test strips and lancets
  • Emergency contact details
  • Fast acting carbohydrate to treat hypos
  • Travel letter from hospital / diabetes team
  • Details of how to manage illness / pump failure or loss
  • Back up insulin pens, cartridges and needles

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Error codes E-8 Temperature too high: retest in a cooler location

E-8 can mean a number of things, depending on the instructions on the display: 

Temperature too high: retest in a cooler location - Move to a place where the ambient temperature is not higher than +40 °C and wait for the temperature of the meter to adjust to this temperature.

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Error codes E-8 Temperature too low: retest in a warmer location

E-8 can mean a number of things, depending on the instructions on the display: 

Temperature too low: retest in a warmer location - Move to a place where the ambient temperature is at least +10 °C and wait for the temperature of the meter to adjust to this temperature.

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Error codes E-7 Meter failure: contact customer service

Meter failure: contact customer service - If the error message is displayed after turning the meter on again, contact Accu-Chek Customer Care.

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Error codes E-6 Too bright: retest in shade

E-6 can mean a number of things, depending on the instructions on the display: 

Too bright: retest in shade - Move into the shade or shield the meter from sunlight. Repeat the test.

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Error codes E-6 Drop applied too early: retest

E-6 can mean a number of things, depending on the instructions on the display: 

Drop applied too early: retest - Do not apply blood or control solution to the test area until the apply drop prompt is displayed. Repeat the test.

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Error codes E-5 Handling error

Handling error: The user...

  •  Has not washed their fingers or they are soiled or sticky
  • Applied a contaminated blood drop (for example, due to food or drink residue on their finger).
  • Pressed their finger on the test area
  • Moved the tape of the test cassette
  • Smeared the blood on the test area
  • Was trembling or shaking
  • Did not remove their finger from the test area as soon as they heard the beep tone.

The user should wash their hands with warm water and soap and rinse well. Hands should be thoroughly dried with a clean towel before obtaining blood.

Touch the test area gently and steadily with the blood drop or control solution. Apply the blood drop or control solution to the centre of the test area. Avoid trembling or shaky movements.

Remove the user's finger from the test area as soon as the beep tone sounds and 'Test in progress' is displayed. The beep tone helps the user to obtain a reliable test result.

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Error codes E-4 Cassette dirty

E-4 can mean one of two things depending on the instructions on the display: 

Cassette dirty: Clean per user’s manual - Remove the dirt inside the tip of the cassette and, if necessary, carefully clean the measuring optics.