General Questions

Can I go in a sauna or steam room while wearing my pump?

No. Due to the high temperatures in saunas and steam rooms we recommend that you disconnect your pump and also remove your infusion set before entering. High temperatures can affect the insulin within your pump and also potentially cause damage to the pump itself.

Please consult with your healthcare professional to determine what precautions you should take prior to entering a sauna or steam room.

How long does it take to get a result from the…

Is the USB port of the meter water or dust-…

Can the user delete stored results?

Can the Accu-Chek Instant meter be used for…

Does the Accu-Chek Instant meter require coding?

What is the best way to safely dispose of a used…

What is the right way to store the Accu-Chek…

Which penetration depth should be used?

Are any of the materials used in the Accu-Chek…

Can the Accu-Chek FastClix finger pricker be used…

What if no blood is obtained at all?

Can the lancet or lancet drum be changed while…

Is it possible to reuse an Accu-Chek FastClix…

Is it possible to re-select an Accu-Chek FastClix…

Is it possible to use an Accu-Chek FastClix…

How can I get support for my Accu-Chek Guide Link…

How do I order consumables for my Accu-Chek…

Which pump is compatible with the Accu-Chek…

What are the consumable components for the Accu-…

How do I order consumables for my Accu-Chek Solo…

Which pump is compatible with the Accu-Chek Rapid…

How to insert the Accu-Chek Rapid-D Link infusion…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek FlexLink infusion set…

How do I use the Accu-Chek LinkAssist insertion…

Which pump is compatible with the Accu-Chek…

What supplies should I take with me when I go on…

Can I wear my insulin pump during sports?

What do I need to think about when going to a…

Can I swim, shower or bathe while wearing an…

Can MRI or X-ray machines disrupt the system?

I noticed my cartridge and tubing have air…

Can I disconnect from my insulin pump temporarily?

How do I insert the Accu-Chek TenderLink infusion…

Which pump is compatible with the Accu-Chek…

Can code chips from other Accu-Chek meters be…

Is the Accu-Chek Aviva blood glucose monitoring…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek Insight Flex infusion…

How do I use the Accu-Chek LinkAssist Plus…

How can I recycle infusion sets and consumables…

How do I order consumables for my Accu-Chek Combo…

I noticed my cartridge and tubing have air…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

General Questions

What do I need to think about when going to a theme park with my pump?

Many theme park rides, such as rollercoasters, are operated by high powered magnetic equipment, which have the potential to affect your insulin pump. Please check with the Theme Park Occupational Health and Safety officer about the magnetic equipment they use and what distance in meters / feet the field surrounds them. When within these fields do not wear or operate your insulin pump.

Please disconnect from your insulin pump and leave it in a safe place until you are no longer within the range of these magnets. If there is nowhere safe for you to leave your insulin pump, you should take it with you, however you will need to put it in STOP mode and disconnect it from your body before entering the field of exposure. Leave your insulin pump in STOP mode until you are outside the magnetic field. When it is safe to do so, please reconnect and START your insulin pump. Please remember to check your blood glucose levels before and after entering the field of exposure.

Always carry backup supplies – including hyper / hypo treatments and a backup insulin pen with you. If you are disconnected from your insulin pump for longer than 30 – 60 minutes you may need to reconnect to your insulin pump and give a correction dose (if safe to do so) or give a correction dose with your back up insulin delivery mechanism if you are still within the exposure range. You should follow your healthcare professional’s instructions to replace missed insulin or to correct a hypo.

How long does it take to get a result from the…

Is the USB port of the meter water or dust-…

Can the user delete stored results?

Can the Accu-Chek Instant meter be used for…

Does the Accu-Chek Instant meter require coding?

What is the best way to safely dispose of a used…

What is the right way to store the Accu-Chek…

Which penetration depth should be used?

Are any of the materials used in the Accu-Chek…

Can the Accu-Chek FastClix finger pricker be used…

What if no blood is obtained at all?

Can the lancet or lancet drum be changed while…

Is it possible to reuse an Accu-Chek FastClix…

Is it possible to re-select an Accu-Chek FastClix…

Is it possible to use an Accu-Chek FastClix…

How can I get support for my Accu-Chek Guide Link…

How do I order consumables for my Accu-Chek…

Which pump is compatible with the Accu-Chek…

What are the consumable components for the Accu-…

How do I order consumables for my Accu-Chek Solo…

Which pump is compatible with the Accu-Chek Rapid…

How to insert the Accu-Chek Rapid-D Link infusion…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek FlexLink infusion set…

How do I use the Accu-Chek LinkAssist insertion…

Which pump is compatible with the Accu-Chek…

What supplies should I take with me when I go on…

Can I wear my insulin pump during sports?

Can I go in a sauna or steam room while wearing…

Can I swim, shower or bathe while wearing an…

Can MRI or X-ray machines disrupt the system?

I noticed my cartridge and tubing have air…

Can I disconnect from my insulin pump temporarily?

How do I insert the Accu-Chek TenderLink infusion…

Which pump is compatible with the Accu-Chek…

Can code chips from other Accu-Chek meters be…

Is the Accu-Chek Aviva blood glucose monitoring…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek Insight Flex infusion…

How do I use the Accu-Chek LinkAssist Plus…

How can I recycle infusion sets and consumables…

How do I order consumables for my Accu-Chek Combo…

I noticed my cartridge and tubing have air…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

General Questions

Can I wear my insulin pump during sports?

Your insulin pump allows you to quickly and precisely adjust your insulin levels before, during and after exercise, to carefully match your individual needs.

All Accu-Chek insulin pumps are suitable to use during most types of exercise, however we recommend that you remove the insulin pump before taking part in any contact sports (e.g. rugby or martial arts) in order to prevent damage to the device or harm to yourself.

How long does it take to get a result from the…

Is the USB port of the meter water or dust-…

Can the user delete stored results?

Can the Accu-Chek Instant meter be used for…

Does the Accu-Chek Instant meter require coding?

What is the best way to safely dispose of a used…

What is the right way to store the Accu-Chek…

Which penetration depth should be used?

Are any of the materials used in the Accu-Chek…

Can the Accu-Chek FastClix finger pricker be used…

What if no blood is obtained at all?

Can the lancet or lancet drum be changed while…

Is it possible to reuse an Accu-Chek FastClix…

Is it possible to re-select an Accu-Chek FastClix…

Is it possible to use an Accu-Chek FastClix…

How can I get support for my Accu-Chek Guide Link…

How do I order consumables for my Accu-Chek…

Which pump is compatible with the Accu-Chek…

What are the consumable components for the Accu-…

How do I order consumables for my Accu-Chek Solo…

Which pump is compatible with the Accu-Chek Rapid…

How to insert the Accu-Chek Rapid-D Link infusion…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek FlexLink infusion set…

How do I use the Accu-Chek LinkAssist insertion…

Which pump is compatible with the Accu-Chek…

What supplies should I take with me when I go on…

What do I need to think about when going to a…

Can I go in a sauna or steam room while wearing…

Can I swim, shower or bathe while wearing an…

Can MRI or X-ray machines disrupt the system?

I noticed my cartridge and tubing have air…

Can I disconnect from my insulin pump temporarily?

How do I insert the Accu-Chek TenderLink infusion…

Which pump is compatible with the Accu-Chek…

Can code chips from other Accu-Chek meters be…

Is the Accu-Chek Aviva blood glucose monitoring…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek Insight Flex infusion…

How do I use the Accu-Chek LinkAssist Plus…

How can I recycle infusion sets and consumables…

How do I order consumables for my Accu-Chek Combo…

I noticed my cartridge and tubing have air…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

General Questions

What supplies should I take with me when I go on holiday?

When going on holiday, you should always take extra supplies to make sure that you are covered for anything that might happen during your trip.

Remember to take the following with you when you go away:

Plenty of cannula and infusion sets
Spare batteries
Insulin and pump cartridges
Test strips and lancets
Emergency contact details
Fast acting carbohydrate to treat hypos
Travel letter from hospital / diabetes team
Details of how to manage illness / pump failure or loss
Back up insulin pens, cartridges and needles

How long does it take to get a result from the…

Is the USB port of the meter water or dust-…

Can the user delete stored results?

Can the Accu-Chek Instant meter be used for…

Does the Accu-Chek Instant meter require coding?

What is the best way to safely dispose of a used…

What is the right way to store the Accu-Chek…

Which penetration depth should be used?

Are any of the materials used in the Accu-Chek…

Can the Accu-Chek FastClix finger pricker be used…

What if no blood is obtained at all?

Can the lancet or lancet drum be changed while…

Is it possible to reuse an Accu-Chek FastClix…

Is it possible to re-select an Accu-Chek FastClix…

Is it possible to use an Accu-Chek FastClix…

How can I get support for my Accu-Chek Guide Link…

How do I order consumables for my Accu-Chek…

Which pump is compatible with the Accu-Chek…

What are the consumable components for the Accu-…

How do I order consumables for my Accu-Chek Solo…

Which pump is compatible with the Accu-Chek Rapid…

How to insert the Accu-Chek Rapid-D Link infusion…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek FlexLink infusion set…

How do I use the Accu-Chek LinkAssist insertion…

Which pump is compatible with the Accu-Chek…

Can I wear my insulin pump during sports?

What do I need to think about when going to a…

Can I go in a sauna or steam room while wearing…

Can I swim, shower or bathe while wearing an…

Can MRI or X-ray machines disrupt the system?

I noticed my cartridge and tubing have air…

Can I disconnect from my insulin pump temporarily?

How do I insert the Accu-Chek TenderLink infusion…

Which pump is compatible with the Accu-Chek…

Can code chips from other Accu-Chek meters be…

Is the Accu-Chek Aviva blood glucose monitoring…

Which pump is compatible with the Accu-Chek…

How do I use the Accu-Chek Insight Flex infusion…

How do I use the Accu-Chek LinkAssist Plus…

How can I recycle infusion sets and consumables…

How do I order consumables for my Accu-Chek Combo…

I noticed my cartridge and tubing have air…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

Accu-Chek Mobile

Error codes E-9 Batteries drained: replace batteries

Batteries drained: replace batteries - Insert new batteries.

E-8 Temperature too high: retest in a cooler location

E-8 can mean a number of things, depending on the instructions…

E-8 Temperature too low: retest in a warmer location

E-8 can mean a number of things, depending on the instructions…

E-7 Meter failure: contact customer service

Meter failure: contact customer service.

E-6 Too bright: retest in shade

E-6 can mean a number of things, depending on the instructions…

E-6 Drop applied too early: retest

E-6 can mean a number of things, depending on the instructions…

E-5 Handling error

Handling error.

E-4 Cassette dirty

E-4 can mean one of two things depending on the instructions…

E-4 Blood applied incorrectly

E-4 can mean one of two things depending on the instructions…

E-3 Meter error - Retest

A meter error has occurred or the meter is defective.

E-2 Cassette? Insert new cassette

There is no cassette in the meter.

E-1 Cassette invalid: insert valid cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette expired: insert new cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette empty: insert new cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette defective: insert new cassette

E-1 can mean a number of things, depending on the instructions…

Accu-Chek Mobile

Error codes E-8 Temperature too high: retest in a cooler location

E-8 can mean a number of things, depending on the instructions on the display:

Temperature too high: retest in a cooler location - Move to a place where the ambient temperature is not higher than +40 °C and wait for the temperature of the meter to adjust to this temperature.

E-9 Batteries drained: replace batteries

Batteries drained: replace batteries.

E-8 Temperature too low: retest in a warmer location

E-8 can mean a number of things, depending on the instructions…

E-7 Meter failure: contact customer service

Meter failure: contact customer service.

E-6 Too bright: retest in shade

E-6 can mean a number of things, depending on the instructions…

E-6 Drop applied too early: retest

E-6 can mean a number of things, depending on the instructions…

E-5 Handling error

Handling error.

E-4 Cassette dirty

E-4 can mean one of two things depending on the instructions…

E-4 Blood applied incorrectly

E-4 can mean one of two things depending on the instructions…

E-3 Meter error - Retest

A meter error has occurred or the meter is defective.

E-2 Cassette? Insert new cassette

There is no cassette in the meter.

E-1 Cassette invalid: insert valid cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette expired: insert new cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette empty: insert new cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette defective: insert new cassette

E-1 can mean a number of things, depending on the instructions…

Accu-Chek Mobile

Error codes E-8 Temperature too low: retest in a warmer location

E-8 can mean a number of things, depending on the instructions on the display:

Temperature too low: retest in a warmer location - Move to a place where the ambient temperature is at least +10 °C and wait for the temperature of the meter to adjust to this temperature.

E-9 Batteries drained: replace batteries

Batteries drained: replace batteries.

E-8 Temperature too high: retest in a cooler location

E-8 can mean a number of things, depending on the instructions…

E-7 Meter failure: contact customer service

Meter failure: contact customer service.

E-6 Too bright: retest in shade

E-6 can mean a number of things, depending on the instructions…

E-6 Drop applied too early: retest

E-6 can mean a number of things, depending on the instructions…

E-5 Handling error

Handling error.

E-4 Cassette dirty

E-4 can mean one of two things depending on the instructions…

E-4 Blood applied incorrectly

E-4 can mean one of two things depending on the instructions…

E-3 Meter error - Retest

A meter error has occurred or the meter is defective.

E-2 Cassette? Insert new cassette

There is no cassette in the meter.

E-1 Cassette invalid: insert valid cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette expired: insert new cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette empty: insert new cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette defective: insert new cassette

E-1 can mean a number of things, depending on the instructions…

Accu-Chek Mobile

Error codes E-7 Meter failure: contact customer service

Meter failure: contact customer service - If the error message is displayed after turning the meter on again, contact Accu-Chek Customer Care.

E-9 Batteries drained: replace batteries

Batteries drained: replace batteries.

E-8 Temperature too high: retest in a cooler location

E-8 can mean a number of things, depending on the instructions…

E-8 Temperature too low: retest in a warmer location

E-8 can mean a number of things, depending on the instructions…

E-6 Too bright: retest in shade

E-6 can mean a number of things, depending on the instructions…

E-6 Drop applied too early: retest

E-6 can mean a number of things, depending on the instructions…

E-5 Handling error

Handling error.

E-4 Cassette dirty

E-4 can mean one of two things depending on the instructions…

E-4 Blood applied incorrectly

E-4 can mean one of two things depending on the instructions…

E-3 Meter error - Retest

A meter error has occurred or the meter is defective.

E-2 Cassette? Insert new cassette

There is no cassette in the meter.

E-1 Cassette invalid: insert valid cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette expired: insert new cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette empty: insert new cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette defective: insert new cassette

E-1 can mean a number of things, depending on the instructions…

Accu-Chek Mobile

Error codes E-6 Too bright: retest in shade

E-6 can mean a number of things, depending on the instructions on the display:

Too bright: retest in shade - Move into the shade or shield the meter from sunlight. Repeat the test.

E-9 Batteries drained: replace batteries

Batteries drained: replace batteries.

E-8 Temperature too high: retest in a cooler location

E-8 can mean a number of things, depending on the instructions…

E-8 Temperature too low: retest in a warmer location

E-8 can mean a number of things, depending on the instructions…

E-7 Meter failure: contact customer service

Meter failure: contact customer service.

E-6 Drop applied too early: retest

E-6 can mean a number of things, depending on the instructions…

E-5 Handling error

Handling error.

E-4 Cassette dirty

E-4 can mean one of two things depending on the instructions…

E-4 Blood applied incorrectly

E-4 can mean one of two things depending on the instructions…

E-3 Meter error - Retest

A meter error has occurred or the meter is defective.

E-2 Cassette? Insert new cassette

There is no cassette in the meter.

E-1 Cassette invalid: insert valid cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette expired: insert new cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette empty: insert new cassette

E-1 can mean a number of things, depending on the instructions…

E-1 Cassette defective: insert new cassette

E-1 can mean a number of things, depending on the instructions…

Accu-Chek Mobile

Error codes E-6 Drop applied too early: retest

E-6 can mean a number of things, depending on the instructions on the display:

Drop applied too early: retest - Do not apply blood or control solution to the test area until the apply drop prompt is displayed. Repeat the test.

E-9 Batteries drained: replace batteries

Batteries drained: replace batteries.

E-8 Temperature too high: retest in a cooler location

E-8 can mean a number of things, depending on the instructions…

E-8 Temperature too low: retest in a warmer location

E-8 can mean a number of things, depending on the instructions…

E-7 Meter failure: contact customer service

Meter failure: contact customer service.

E-6 Too bright: retest in shade

E-6 can mean a number of things, depending on the instructions…

E-5 Handling error

Handling error.