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Breadcrumb

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  1. Home

Device Settings

Can the volume of the beep tones be adjusted?

Yes, by entering the volume menu. 5 levels are selectable.

How long do the meters save the date and time…

What types of averages are available?

How much data can be stored on the meter and can…

Can the target ranges be changed?

Why does blue represent “high” on the target…

What are the default target ranges?

How to change the time and date on the Accu-Chek…

How do Accu-Chek Guide Link test reminders work?

Can the brightness of the OLED display be…

How can the beep tones and acoustic mode be…

Is the OLED display readable in bright sunlight?

What type of flags can be used to further…

What is the real time clock backup feature?

Can the test reminders be silenced for a meeting…

How do I exit set-up mode?

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Device Settings

Can the brightness of the OLED display be adjusted?

Yes, by entering the brightness menu. 3 levels are selectable. The longer the bar on the display, the brighter the display.

How long do the meters save the date and time…

What types of averages are available?

How much data can be stored on the meter and can…

Can the target ranges be changed?

Why does blue represent “high” on the target…

What are the default target ranges?

How to change the time and date on the Accu-Chek…

How do Accu-Chek Guide Link test reminders work?

Can the volume of the beep tones be adjusted?

How can the beep tones and acoustic mode be…

Is the OLED display readable in bright sunlight?

What type of flags can be used to further…

What is the real time clock backup feature?

Can the test reminders be silenced for a meeting…

How do I exit set-up mode?

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Getting Started
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Getting Started

How long will the coin cell battery last in the Accu-Chek Mobile wireless adapter?

The coin cell battery that is used in the Accu-Chek Mobile wireless adapter can last at least 3 months with 5 transmissions per day, depending on the ambient conditions.

How do I use the Accu-Chek Mobile blood glucose…

Can control solutions from other systems be used…

How often can control solution be ordered?

Is it possible to confirm that a control test…

What sample quantity can the test area accept?

How do I plug in the Accu-Chek Mobile wireless…

How do I pair the Accu-Chek Mobile meter with the…

After the data is transferred to the mySugr app,…

How often is data transferred to the mySugr app?

How close does the Accu-Chek Mobile meter and the…

Why do I need an adapter? Why isn't…

Does the Accu-Chek Mobile wireless adapter remain…

Can I still check my blood glucose with one hand?

Why does the Accu-Chek Mobile wireless adapter…

What happens if the control result is out of…

Why does the test sometimes start even if yellow…

Which alternate site testing (AST) areas can the…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Device Settings
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Getting Started

Why does the Accu-Chek Mobile wireless adapter need an extra battery?

An extra battery for the Accu-Chek Mobile wireless adapter is used to make sure that the wireless transfer of blood glucose results does not shorten the battery life of the Accu-Chek Mobile meter.

How do I use the Accu-Chek Mobile blood glucose…

Can control solutions from other systems be used…

How often can control solution be ordered?

Is it possible to confirm that a control test…

What sample quantity can the test area accept?

How do I plug in the Accu-Chek Mobile wireless…

How do I pair the Accu-Chek Mobile meter with the…

After the data is transferred to the mySugr app,…

How often is data transferred to the mySugr app?

How close does the Accu-Chek Mobile meter and the…

Why do I need an adapter? Why isn't…

Does the Accu-Chek Mobile wireless adapter remain…

Can I still check my blood glucose with one hand?

How long will the coin cell battery last in the…

What happens if the control result is out of…

Why does the test sometimes start even if yellow…

Which alternate site testing (AST) areas can the…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Device Settings
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Getting Started

Can I still check my blood glucose with one hand?

Yes, due to the lean design of the Accu-Chek Mobile wireless adapter the Accu-Chek Mobile meter can still be used easily with one hand.

How do I use the Accu-Chek Mobile blood glucose…

Can control solutions from other systems be used…

How often can control solution be ordered?

Is it possible to confirm that a control test…

What sample quantity can the test area accept?

How do I plug in the Accu-Chek Mobile wireless…

How do I pair the Accu-Chek Mobile meter with the…

After the data is transferred to the mySugr app,…

How often is data transferred to the mySugr app?

How close does the Accu-Chek Mobile meter and the…

Why do I need an adapter? Why isn't…

Does the Accu-Chek Mobile wireless adapter remain…

Why does the Accu-Chek Mobile wireless adapter…

How long will the coin cell battery last in the…

What happens if the control result is out of…

Why does the test sometimes start even if yellow…

Which alternate site testing (AST) areas can the…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Device Settings
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Getting Started

Does the Accu-Chek Mobile wireless adapter remain plugged into the meter or should I remove it?

The Accu-Chek Mobile wireless adapter can stay plugged into the USB port of the Accu-Chek Mobile meter.

How do I use the Accu-Chek Mobile blood glucose…

Can control solutions from other systems be used…

How often can control solution be ordered?

Is it possible to confirm that a control test…

What sample quantity can the test area accept?

How do I plug in the Accu-Chek Mobile wireless…

How do I pair the Accu-Chek Mobile meter with the…

After the data is transferred to the mySugr app,…

How often is data transferred to the mySugr app?

How close does the Accu-Chek Mobile meter and the…

Why do I need an adapter? Why isn't…

Can I still check my blood glucose with one hand?

Why does the Accu-Chek Mobile wireless adapter…

How long will the coin cell battery last in the…

What happens if the control result is out of…

Why does the test sometimes start even if yellow…

Which alternate site testing (AST) areas can the…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Device Settings
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Getting Started

Why do I need an adapter? Why isn't Bluetooth® inbuilt into the Accu-Chek Mobile meter?

We wanted to offer Bluetooth® connectivity to our existing Accu-Chek Mobile meter users without them having to purchase a new meter.

How do I use the Accu-Chek Mobile blood glucose…

Can control solutions from other systems be used…

How often can control solution be ordered?

Is it possible to confirm that a control test…

What sample quantity can the test area accept?

How do I plug in the Accu-Chek Mobile wireless…

How do I pair the Accu-Chek Mobile meter with the…

After the data is transferred to the mySugr app,…

How often is data transferred to the mySugr app?

How close does the Accu-Chek Mobile meter and the…

Does the Accu-Chek Mobile wireless adapter remain…

Can I still check my blood glucose with one hand?

Why does the Accu-Chek Mobile wireless adapter…

How long will the coin cell battery last in the…

What happens if the control result is out of…

Why does the test sometimes start even if yellow…

Which alternate site testing (AST) areas can the…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Device Settings
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Getting Started

How close does the Accu-Chek Mobile meter and the smartphone have to be for data to be transferred to the mySugr app?

Please make sure that the distance between the Accu-Chek Mobile and smartphone is not more than 1 metre.

How do I use the Accu-Chek Mobile blood glucose…

Can control solutions from other systems be used…

How often can control solution be ordered?

Is it possible to confirm that a control test…

What sample quantity can the test area accept?

How do I plug in the Accu-Chek Mobile wireless…

How do I pair the Accu-Chek Mobile meter with the…

After the data is transferred to the mySugr app,…

How often is data transferred to the mySugr app?

Why do I need an adapter? Why isn't…

Does the Accu-Chek Mobile wireless adapter remain…

Can I still check my blood glucose with one hand?

Why does the Accu-Chek Mobile wireless adapter…

How long will the coin cell battery last in the…

What happens if the control result is out of…

Why does the test sometimes start even if yellow…

Which alternate site testing (AST) areas can the…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Device Settings
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Getting Started

How often is data transferred to the mySugr app?

Data is not transferred automatically. The data is only transferred when the user presses the on/off button of the Accu-Chek Mobile wireless adapter. All stored results which have not been transmitted so far will then be transferred automatically to the mySugr app.

How do I use the Accu-Chek Mobile blood glucose…

Can control solutions from other systems be used…

How often can control solution be ordered?

Is it possible to confirm that a control test…

What sample quantity can the test area accept?

How do I plug in the Accu-Chek Mobile wireless…

How do I pair the Accu-Chek Mobile meter with the…

After the data is transferred to the mySugr app,…

How close does the Accu-Chek Mobile meter and the…

Why do I need an adapter? Why isn't…

Does the Accu-Chek Mobile wireless adapter remain…

Can I still check my blood glucose with one hand?

Why does the Accu-Chek Mobile wireless adapter…

How long will the coin cell battery last in the…

What happens if the control result is out of…

Why does the test sometimes start even if yellow…

Which alternate site testing (AST) areas can the…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Device Settings
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution

Getting Started

After the data is transferred to the mySugr app, is the data still stored in the meter?

Yes, data remains stored in the meter as well. Up to 2,000 results can be stored in the meter. Once 2,000 glucose results are in the memory, adding a new result causes the oldest one to be deleted from the meter's memory.

How do I use the Accu-Chek Mobile blood glucose…

Can control solutions from other systems be used…

How often can control solution be ordered?

Is it possible to confirm that a control test…

What sample quantity can the test area accept?

How do I plug in the Accu-Chek Mobile wireless…

How do I pair the Accu-Chek Mobile meter with the…

How often is data transferred to the mySugr app?

How close does the Accu-Chek Mobile meter and the…

Why do I need an adapter? Why isn't…

Does the Accu-Chek Mobile wireless adapter remain…

Can I still check my blood glucose with one hand?

Why does the Accu-Chek Mobile wireless adapter…

How long will the coin cell battery last in the…

What happens if the control result is out of…

Why does the test sometimes start even if yellow…

Which alternate site testing (AST) areas can the…

Other FAQ categories

Check other FAQ categories by clicking on the below category names below

  • General Questions
  • Accuracy
  • Test Strips
  • Power
  • Connecting to mySugr
  • Device Settings
  • Data management
  • Accu-Chek SmartGuide Predict app
  • Accu-Chek SmartGuide app
  • Accu-Chek SmartGuide sensor
  • Accu-Chek SmartGuide CGM solution
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