An electronic error occurred, or in rare cases, a used test strip was removed and reinserted. Turn the meter off and on, or take the battery out for 20 seconds and reinsert it. Perform a blood glucose or control test.
Blood or control solution was applied to the test strip before the flashing drop symbol appeared on the display. Discard the test strip and repeat the blood glucose or control test.
Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started. Discard the test strip and repeat the blood glucose or control test.
A meter or test strip error has occured.
Repeat the blood glucose test. If a second E-3 code appears, perform a control test with the control solution and a new test strip.
In rare cases, an E-3 error code may indicate that your blood glucose is extremely high and above the system's measuring range. If you do not feel like your blood glucose is extremely high, repeat the blood glucose test. See the Unusual Blood Glucose Results section in the chapter Blood Glucose Tests within the user's manual. If the E-3 code still appears for your blood glucose test, contact your healthcare professional immediately.
The test strip may be damaged, not properly inserted, or was previously used. Remove and reinsert the test strip or replace it if damaged or previously used.
This error could appear if the cap on the test strip container was not closed tightly.
The test strips may have been damaged due to improper storage or handling.
The Accu-Chek Performa meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test strips continue to be to be available, so there is no need to switch to another meter unless you require a replacement. You can access support for your meter here.
If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.
The Accu-Chek Performa meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test strips continue to be to be available, so there is no need to switch to another meter unless you require a replacement. You can access support for your meter here.
If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.
Discover the supporting products you need for the Accu-Chek Performa meter.
Register your Accu-Chek blood glucose meter so we can share helpful updates with you.
Register nowOrdering consumables and infusion sets for your Accu-Chek insulin pump online is only available to users who reside in the UK. Complete the online order form or contact Accu-Chek Customer Care.
In most cases your NHS Trust or Local Health Authority has authorised Roche to supply only selected consumables and quantities. If other goods are requested to be supplied this would first need to be authorised by your NHS Trust or Local Health Authority.
Please note: If you pay for your own pump consumables, or would like to order on behalf of someone else please contact Accu-Chek Customer Care.
Customers from the Republic of Ireland should obtain their pump consumables by prescription from their local chemist.
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Consumables for the Accu-Chek Solo micropump system are:
Accu-Chek Solo Pump Base
Accu-Chek Solo Reservoir Assembly
Accu-Chek Solo Infusion Assembly
Accu-Chek Solo Insertion Device
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Always have enough consumables ready for your Accu-Chek Solo micropump. To place orders for consumables, please contact Accu-Chek Customer Care using the details at the end of this page.
Access support for Accu-Chek Solo consumables here, including how-to videos, downloads and more.
Always have enough consumables ready for your Accu-Chek Solo micropump. To place orders for consumables, please contact Accu-Chek Customer Care using the details at the end of this page.
Access support for Accu-Chek Solo consumables here, including how-to videos, downloads and more.
Approx. 63 x 39 x 14mm
Approx. 29g
Up to 180 days
200 units (2.0ml)
Up to 4 days
Approx. 67 x 32 x 6.5 mm
Approx. 85 x 52 mm
Orange: 6 mm, soft plastic catheter, 90o insertion angle
Blue: 9 mm, soft plastic catheter, 90o insertion angle
0.2 U
Up to 3 days
Sterilised using ethylene oxide for single use according to EN ISO 11135
82 × 53 × 49 mm (L × W × H)
85g
Approx. 4 years
You can program a reminder in the diabetes manager to remind you to replace the insertion device before the end of the period of use.
The Accu-Chek Insight Tender infusion set is compatible with the Accu-Chek Insight insulin pump.
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