Accu-Chek Instant test strips
Error codes E-12
Your blood sample may contain a high level of ascorbate.
Contact your healthcare professional.
Accu-Chek Instant test strips
Error codes E-13
Fluid or foreign material may be present in the test strip slot.
Remove and reinsert the test strip or repeat the blood glucose or control test with a new test strip. If the error persists, contact the Accu-Chek Customer Careline on 0800 701 000 (UK) or 1 800 709 600 (ROI).
Accu-Chek Instant test strips
Error codes E-14
An electronic error has occurred.
Contact the Accu-Chek Customer Careline on 0800 701 000 (UK) or 1 800 709 600 (ROI).
Accu-Chek Instant test strips
Error codes Blank
The meter will not turn on or the display is blank.
- Batteries are dead. Insert new batteries.
- Display is damaged. / Meter is defective.
- Contact Accu-Chek Customer Care
- Extreme temperatures.
Move the meter to a location with a more moderate temperature.
Accu-Chek Instant
Error codes Blank
The meter will not turn on or the display is blank.
- Batteries are dead. Insert new batteries.
- Display is damaged. / Meter is defective. Contact Accu-Chek Customer Care
- Extreme temperatures.
Move the meter to a location with a more moderate temperature.
Accu-Chek Instant
Error codes E-14
An electronic error has occurred.
Contact the Accu-Chek Customer Careline on 0800 701 000 (UK) or 1 800 709 600 (ROI).
Accu-Chek Instant
Error codes E-13
Fluid or foreign material may be present in the test strip slot.
Remove and reinsert the test strip or repeat the blood glucose or control test with a new test strip. If the error persists, contact the Accu-Chek Customer Careline on 0800 701 000 (UK) or 1 800 709 600 (ROI).
Accu-Chek Instant
Error codes E-12
Your blood sample may contain a high level of ascorbate.
Contact your healthcare professional.
Accu-Chek Instant
Error codes E-11
The test strip may be damaged.
Repeat the blood glucose or control test with a new test strip.
Accu-Chek Instant
Error codes E-10
The time and date setting may be incorrect.
A flashing wireless symbol appears while the meter attempts to synchronise the time and date with the paired device. When the wireless symbol no longer appears, press the Up button to turn the meter off. Press the Up button a second time until the flashing test strip symbol appears. If time and date sync was not successful the meter prompts you to set them the next time you turn it on. See the Setting the Time and Date section in the chapter Your New System within the user manual.