General Questions

How do I order consumables for my Accu-Chek Insight insulin pump?

Ordering consumables and infusion sets for your Accu-Chek insulin pump online is only available to users who reside in the UK. Complete the online order form or contact Accu-Chek Customer Care.

In most cases your NHS Trust or Local Health Authority has authorised Roche to supply only selected consumables and quantities. If other goods are requested to be supplied this would first need to be authorised by your NHS Trust or Local Health Authority.

Please note: If you pay for your own pump consumables, or would like to order on behalf of someone else please contact Accu-Chek Customer Care.

Customers from the Republic of Ireland should obtain their pump consumables by prescription from their local chemist.

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Accu-Chek Insight Tender

The angled insertion of the Accu-Chek Insight Tender infusion set, for the Accu-Chek Insight insulin pump, gives users more control over insertion depth and speed. The soft cannula provides freedom of movement when on the go.

Access support for Accu-Chek Insight Tender here, including how-to videos, downloads and more.

Accu-Chek Insight Tender

Access support for Accu-Chek Insight Tender here, including how-to videos, downloads and more.

Order Infusion Sets

Technical Specifications

Insertion angle

Angled, 20-45˚

Cannula

Teflon cannula

Disconnection

Yes, at site

Length of cannula

13 mm and 17 mm

Diameter of cannula

Fine (25 gauge)

Height

6.3 mm (0.25 inches)

Pack size

Box of 10 cannulas only (tubing sold separately)

Tubing length

40 cm, 70 cm and 100 cm (tubing sold separately)

Compatible pump

Accu-Chek Insight

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Accu-Chek DiaPort

Access support for Accu-Chek DiaPort system and continuous intraperitoneal insulin infusion (CIPII), including user manuals and downloads.

Accu-Chek DiaPort

Access support for Accu-Chek DiaPort system and continuous intraperitoneal insulin infusion (CIPII), including user manuals and downloads.

Accu-Chek Active

The Accu-Chek Active blood glucose meter and strips are no longer available in the United Kingdom and Republic of Ireland. If you are still using an Accu-Chek Active meter, please contact your healthcare professional to discuss your needs for a new meter.

Accu-Chek Active

Need help with your product?

From how-to-videos and FAQs to product manuals, explore our online support resources to find the information you need whenever you need it.

Product Support

Accu-Chek Solo

IMPORTANT:

Roche is phasing out consumables for all Accu-Chek insulin pumps in the UK and Ireland by the end of January 2026. Please consult your healthcare professional to ensure a smooth transition to an alternative therapy. Read full communication.

Accu-Chek Solo

IMPORTANT:

Order Consumables

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Discover the supporting products you need for your Accu-Chek Solo micropump.

Accu-Chek Guide Link

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Accu-Chek Aviva Expert

The Accu-Chek Aviva Expert meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test strips continue to be available, so there is no need to switch to another meter unless you require a replacement.

If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.

Accu-Chek Aviva Expert

If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.

Need help with your product?

From how-to-videos and FAQs to product manuals, explore our online support resources to find the information you need whenever you need it.

Product Support

Power

Battery ingestion

If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.

Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.

If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.

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Power

How do I change my Accu-Chek Guide Link meter batteries?

Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up.
Release the old batteries by pushing the release button.
Remove the old batteries.
Slide the new batteries under the black tabs with the (+) side facing up.
Put the battery door back in place and snap it closed.

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Power

Why does the meter not turn on when using the power button?

The meter can be turned on by pressing and releasing the Power/OK button or inserting a test strip. The meter can be turned off by pressing and holding the Power/OK button.

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Device Settings

How do Accu-Chek Guide Link test reminders work?

You can set up to 4 general test reminders per day to remind you to test. A series of beeps sound anda bell symbol is displayed for reminders set in the meter.

Accu-Chek Guide Link reminders:

Turn off by inserting a test strip or pressing any button
Are postponed until the next test reminder if a test was performed within 15 minutes of a test reminder
Do not appear/beep if the meter is on at the test reminder time
Do not appear/beep if the meter is connected and communicating to the paired pump
Do not beep if the meter’s beeper is set to off
Do not appear/beep if the batteries need to be replaced

About pre-set reminders:

Reminder times are pre-set in the meter for 8:00 am, 12:00 pm, 6:00 pm, and 10:00 pm
If a general test reminder is set for the same time as a post meal reminder, the post meal reminder will appear/beep instead of the general reminder

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