Accu-Chek Mobile

Error codes E-4 Blood applied incorrectly

E-4 can mean one of two things depending on the instructions on the display:

Blood applied incorrectly: see user’s manual - Too little blood has been applied to the test area OR the user did not apply the blood to the centre of the test area or applied it too much to one side. Repeat the test with a larger amount of blood. Apply the blood drop to the centre of the test area.

Accu-Chek Mobile

Error codes E-3 Meter error - Retest

Meter error - Retest - A meter error has occurred or the meter is defective. If the error message is still displayed after turning the meter on again, contact Accu-Chek Customer Care. The meter may be defective.

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Error codes E-2 Cassette? Insert new cassette

Cassette? Insert new cassette - There is no cassette in the meter. Insert a new test cassette in the meter.

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Error codes E-1 ​Cassette invalid: insert valid cassette

E-1 can mean a number of things, depending on the instructions on the display: 

​Cassette invalid: insert valid cassette - Insert a test cassette suitable for this meter type.

Accu-Chek Mobile

Error codes E-1 Cassette expired: insert new cassette

E-1 can mean a number of things, depending on the instructions on the display: 

Cassette expired: insert new cassette - The use by period or use by date of the test cassette is exceeded. Insert a new test cassette in the meter.​

Accu-Chek Mobile

Error codes E-1 Cassette empty: insert new cassette

E-1 can mean a number of things, depending on the instructions on the display:

Cassette empty: insert new cassette - This message appears if a test is started and all test areas in the test cassette have been used. Insert a new test cassette in the meter.​

Accu-Chek Mobile

Error codes E-1 Cassette defective: insert new cassette

E-1 can mean a number of things, depending on the instructions on the display:

Cassette defective: insert new cassette - Remove the test cassette from the meter and re-insert it, or insert a new test cassette in the meter.

Device Settings

What type of flags can be used to further describe the environment a test was performed in?

4 different flags can be used to describe certain events connected to the result or particular characteristics of the result.

A flag can only be set if the 'Set Flag' menu is opened while the test result is still displayed. The 'Set Flag' menu gives access to the flags in the following order:

  1. Control test (This value will not be included in average calculations)
  2. Other flag (This value will not be included in average calculations)
  3. Before a meal (apple symbol)
  4. After a meal (apple core symbol)