<h2>Thank you</h2>
<h2>Thank you</h2>
If you need any additional advice or have further questions please call Accu-Chek Customer Care on on 0800 731 2291* (option 1) in the UK or 1 800 882 351* (option 1) in Ireland (Monday to Friday 8:30am-5pm excluding bank holidays).
*Some mobile phone operators may charge or restrict access for calls to this number.
Accu-Chek Field Safety Notices: Accu-Chek Spirit 3.15 ml cartridge system
Accu-Chek Field Safety Notices: Accu-Chek Spirit 3.15 ml cartridge system
Manufacturer’s reference: SB_RDC_2024_05
SRN number: DE-MF-000006276
Patient safety is our first priority. We are committed to keeping those who use our products, as well as healthcare professionals, informed of issues and solutions related to our products and services.
In November 2024, Roche Diabetes Care sent out a field safety notice related to a manufacturing issue for the Accu-Chek Spirit 3.15 ml cartridge systems which can potentially lead to insulin leakage.
Please read the safety notice below:
Field Safety Notice: Accu-Chek Spirit (SB_RDC_2024_04)
Field Safety Notice: Accu-Chek Spirit (SB_RDC_2024_04)
Manufacturer’s reference: SB_RDC_2024_05
SRN number: DE-MF-000006276
Thank you!
Thank you for acknowledging this Field Safety Notice:
Important information related to the Accu-Chek Spirit 3.15 ml cartridge system: Potential of insulin leakage
If you need any additional advice or have any further questions or concern, please call Accu-Chek Customer Care on 0800 731 2291* (option 1) in the UK or 1 800 882 351* in Ireland (Monday to Friday 8:30am-5pm excluding bank holidays). We appreciate your time and attention to this important notification.
* Some mobile phone operators may charge or restrict access for calls to these numbers.
Device Settings
How do I exit set-up mode?
Press and hold the ON/OFF button until the flashing strip symbol appears.
Other FAQ categories
Check other FAQ categories by clicking on the below category names below
Connecting to mySugr
How can I share my diabetes data with my healthcare professional?
You can share your diabetes information with your healthcare professional straight from the mySugr app to your healthcare professional's system in three easy steps, which we have outlined on this page.
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Check other FAQ categories by clicking on the below category names below
Connecting to mySugr
Why would I share my diabetes data with my healthcare professional?
Your healthcare team are there to help you. Whether you decide to share your results using the mySugr Reports function, or seamlessly once connected to the RocheDiabes Care Platform, used by your healthcare professional, there’s plenty in it for you.
By sharing your data with your healthcare professional remotely, you could receive support between appointments, from check-in messages or phone calls, to treatment adjustments.
Having access to your results before your appointment can help your healthcare professional manage their time with you more effectively, and may give you more time to discuss what's important to you.
Other FAQ categories
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Connecting to mySugr
Why use the Accu-Chek Instant meter connected to the mySugr app?
Using an Accu-Chek meter connected to the mySugr app will enable you to automatically and wirelessly capture your blood sugar readings, and store all of your readings and other important diabetes information in one easily accessible place. This could help to make your diabetes management easier.
Other FAQ categories
Check other FAQ categories by clicking on the below category names below