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Healthcare Professional Site

Healthcare professionals working in diabetes can click below for information on pattern analysis, clinical evidence, case studies and Accu-Chek product solutions.

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Under 18?

This website for under 18's from Roche Diabetes Care contains some great interactive tools to help you and your family learn more about diabetes and encourage you to get more involved.

Accu-Chek Kids

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FAQs - Accu-Chek Products

Data Management

Accu-Chek Compass Software

Accu-Chek Smart Pix Device Reader

  • Can I download information into my Accu-Chek Smart Pix Device Reader from multiple meters?
    Yes. All Versions after Version 2 allow patients to merge up to three meters readings. You can also transfer your Accu-Chek Insulin pump data into your Accu-Chek Smart Pix Device Reader.

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  • Can the Accu-Chek Smart Pix Device Reader store your readings in your computer?
    Accu-Chek Smart Pix Device Reader reads the results from your blood glucose meter or insulin pump and displays them in a variety of easy-to-understand charts on your computer. You can view your results in your computer or email it, but you can’t store the readings and manipulate the data, as in Accu-Chek Compass and Accu-Chek 360º Software. If you require extra functionalities in terms of data management, please refer to the latter products.

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  • Does the Accu-Chek Smart Pix Device Reader need to be used in a computer that is connected to the Internet to work?
    No. To operate fully in your computer, all you need is to have installed in your computer Microsoft Internet Explorer IE 5, IE 6, IE 7 or Mozilla Firefox 1 and 2 . However, you do not need to be connected to the Internet to use your Accu-Chek Smart Pix Device Reader.

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  • Error signals on device
    The Accu-Chek Smart Pix system reports potential errors (e.g. during data transfer) by causing the centre display section 8 to flash.

    If such an error occurs, the following options are available to solve the problem:

    1. In the browser user interface click the Read Device button. By flashing slowly again the centre display section should now indicate that it is actively searching for devices and that it is ready for data transfer.

    2. If the error signal continues, you can unplug the Accu-Chek Smart Pix system and plug it back in again. Any Microsoft Windows error message about removing the data medium is of no further consequence.

    Then repeat data transfer.

    If this error signal occurs again, check the following points:

    1. Has the meter been prepared for data transfer properly?

    2. Is optical contact unobstructed (infrared port)? Is the distance correct (or too far)?

    3. Is there any interference from extraneous light (sunlight)?

    In the event of error messages associated with data transfer it is not the Accu-Chek Smart Pix system which is faulty - there is interference with data transfer between the devices.  In the individual cases this may be due to the meter or insulin pump.

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  • Errors without error signals
    The Accu-Chek Smart Pix system fails to appear on the PC as a drive:

    1. Check whether your PC and your operating system satisfy the system requirements for the Accu-Chek Smart Pix system

    2. Check to make sure the USB connector is firmly plugged into the correct socket on the PC

    3. If the Accu-Chek Smart Pix system is still not recognised as a drive, plug the device into a different USB socket on your PC (you may be able to use a USB hub or choose between USB sockets on the front and rear of your PC)

    If the Accu-Chek Smart Pix system fails to emit any display signals whatsoever and if all the above tests are to no avail, you could possibly test the device on a different PC. If there is still no sign of operation, the device is probably faulty.  This also applies if there are error signals (centre display section flashing) which are not associated with data transfer.  Please contact your local customer support and service centre.

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  • How can I download Accu-Chek Smart Pix software updates?
    You can always upgrade your Accu-Chek Smart Pix to the most recent Version, without passing through intermediate Versions. To download your Accu-Chek Smart Pix software upgrade, simply:

    1. Plug your Accu-Chek Smart Pix Device Reader into a USB port and click Start.htm

    2. Log onto www.accu-chek.co.uk/upgradesmartpix, register, click on the download update option and save onto your Smart Pix drive.

    3. Click on Start.htm. Your Accu-Chek Smart Pix Device Reader will flash for 20 seconds as the software upgrades.

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  • How can I know which Accu-Chek Smart Pix Version am I using?
    Once your Accu-Chek Smart Pix Device Reader is plugged and working, on the top left hand-side of your screen you will find the information of which version is in use. If you are updating your device, you can check there which is the version downloaded.

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  • Is the Accu-Chek Smart Pix Device Reader compatible with all Accu-Chek meters and Insulin Pumps?
    The Accu-Chek Smart Pix Device Reader is compatible with most Accu-Chek meters and pumps. The later the version, the better compatibility.

    The Accu-Chek Smart Pix Device Reader Version 1 is compatible with Accu-Chek Aviva, Accu-Chek Compact and Accu-Chek Performa Meters, as well as with Accu-Chek Spirit and Accu-Chek D Tron Plus insulin pumps. It is not compatible with older technology meters, such as Accu-Chek Advantage. Version 2 claims the same compatibilities.

    Version 3 is the latest version in the market, therefore it is fully compatible with the same meters/pumps as previous versions, as well as Accu-Chek Aviva Nano, Accu-Chek Performa Nano, Accu-Chek Active (LCM2), Accu-Chek Mobile, Accu-Chek Aviva & Accu-Chek Performa/ Accu-Chek Combo Expert and Accu-Chek Spirit Combo Insulin Pump.

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  • Is the Accu-Chek Smart Pix Device Reader compatible with Windows 8?
    Yes, the Accu-Chek Smart Pix Device Reader is compatible with Microsoft Windows 2000 (service pack 4/ SP4), XP, Vista, Windows 7 and Windows 8.

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Finger Prickers

Accu-Chek Multiclix Finger Pricker

  • Are any of the materials used in the lancets likely to cause an allergic reaction?
    Reports of an allergic reaction to the lancets are extremely rare. The lancets are not silicon coated and are latex free.

    The lancets are made of stainless steel 1.4301, approved for medical purposes. This steel contains 18% Chromium and approximately 9% Nickel.

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  • Can Accu-Chek Multiclix be used on more than one person?
    The Accu-Chek Multiclix finger pricker is intended patient self-monitoring by an individual person only. It must not used to collect blood in a multipatient setting as it does not incorporate any features to guard against cross infection.

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  • Can Accu-Chek Multiclix finger pricker be used for alternative site testing?
    Yes, it can be used for alternate site testing (AST) by using the specially designed AST cap. Please refer to the instruction manual for details of when it is appropriate to use AST and suitable puncture sites.

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  • Can I change to the next lancet while the device is primed?
    No, Accu-Chek Multiclix is designed so that a new lancet cannot be selected if the device is primed. Nonetheless, by applying force you may be able to change to the new lancet while the device is primed. This can cause damage to internal parts of the device.

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  • Can I re-select a lancet used before?
    No, for safety and hygienic reasons, once you have changed the lancet this is not possible.

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  • Can I reuse a drum?
    No, without manipulation this is not possible. Safety hooks prevent accidental reuse of a used drum. A used drum is easily recognised by the red stripes.

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  • Can I use a lancet more than once?
    We highly recommend the use of a new, sterile lancet every time you test. This is based on hygienic considerations and to help avoid infection. Additionally, the tip of a new needle is sharp, with optimal form and cut and therefore ensures gentle lancing. This is diminished with multiple use.

    However, a lancet may be used more than once.

    Never use a lancet that has been used by someone else.

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  • Does Accu-Chek Multiclix contain latex?
    No, Accu-Chek Multiclix does not contain latex.

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  • How do I safely dispose of a used drum?
    It is important to dispose of used lancets so they cannot cause injury. Whilst used Accu-Chek Multiclix lancet drums can safely be disposed of a household waste some local councils provide a sharps disposal service by supplying individuals with sharps bins and collecting them when they are full. Make enquiries with your local council regarding disposal services in operation, for these items, in your area.

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  • How should I best prepare for blood sampling?
    Wash your hands with warm water and soap, dry them carefully. This will improve circulation and ensures a clean penetration site.

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  • What happens if expired lancets are used?
    The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility from the date of manufacturing, so you have plenty of time to use up your lancets.

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  • What if I draw no blood at all?
    This can be caused by several reasons:

    1. The penetration depth is too shallow for your skin.   Please select a higher penetration setting.

    2. The device needs to be pressed firmly against the skin

    3. Check, if a drum is inserted in the device.

    Please also check the FAQ about drawing too little blood.

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  • What if I have problems changing to the next lancet?
    1. Check the lancet display to see whether there are any white bars or numbers visible in the lancet display.  If there are no bars visible or the number 1 is displayed, you are using the last lancet and the drum needs to be changed for new lancets.

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  • What if the Accu-Chek Multiclix does not prime?
    Please proceed in the following manner:

    1. Check whether the lancet display is visible. If not, turn the priming button until the lancet display becomes visible.

    2. Check whether the yellow area in the transparent release button is visible. If this is the case, the device is already primed and ready for use.

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  • What is the right way to clean Accu-Chek Multiclix and how often should I clean it?
    To keep your finger pricker in tip-top condition, clean it regularly and wipe off any blood from it immediately. Clean your finger pricker from the outside only. Follow a weekly cleaning regime using a cloth moistened with 70% isopropanol or 70% ethanol (available from your pharmacy/ chemist).

    In addition, thoroughly wipe the inside of the cap using a cotton bud moistened with 70% isopropanol.

    Allow your Accu-Chek Multiclix finger pricker time to dry thoroughly.

    Never dip Accu-Chek Multiclix in water, isopropanol or any other liquid. This may damage internal parts, so impairing operation of the finger pricker.

    Use only 70% isopropanol or 70% ethanol to clean the finger pricker. Other substances used for cleaning may attack the plastic and stop the finger pricker from operating properly.

    Do not clean the Accu-Chek Multiclix drum.

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  • What is the right way to store the drums?
    Keep your drums clean and protect them from extremes of temperature. Do not store them in a hot car or in the refrigerator. Always store the finger pricker unprimed.

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  • Where can I buy Accu-Chek Multiclix finger pricker?
    Accu-Chek Multiclix finger pricker is sold only as a kit together with Accu-Chek Aviva and Accu-Chek Aviva Nano systems. The kit is available at many retail and online pharmacies.

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  • Which penetration depth should I use?
    The required penetration depth depends on the following:

    • Your skin:  The softer and thinner your skin is, the shallower the depth setting should be.
    • The required blood sample:  The more blood you require, the higher the chosen setting.

    The optimal penetration depth is a combination of both. Always start with a low setting when using the device for the first time. Dial to a higher setting until blood volume is right.

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Softclix Plus Finger Pricker

  • Can Accu-Chek Softclix Plus finger pricker be used for alternative site testing?
    Yes, it can be used for alternate site testing (AST) by using the specially designed AST cap. When performing AST we recommend using Accu-Chek Softclix Plus finger pricker at the:

    • Base of the little finger
    • Base of the thumb
    • Inside of the forearm

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  • Can Accu-Chek Softclix Plus finger pricker be used on more than one person?
    No. Accu-Chek Softclix Plus finger pricker is intended to be used by only one person. If someone else uses your finger pricker there is an increased risk of infection.

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  • Can I also obtain blood with Accu-Chek Softclix Plus finger pricker detached from the meter?
    Yes, Accu-Chek Softclix Plus finger pricker gives you the flexibility of choice: You can leave the finger pricker attached to the meter to collect blood or, if you prefer, you can detach it and use it as a single finger pricker. Just as you wish.

    When on the go, most people prefer to have the finger pricker docked to the meter because of easy handling and packing.

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  • Can I change the lancet while the device is attached to the meter?
    Yes, the device can be used attached to or detached from the meter, including lancet exchange.

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  • Can I continue to use Accu-Chek Softclix Plus finger pricker if I dropped the device?
    Dropping the finger pricker with a lancet inserted may loosen the lancet in its holder. In that case the lancet is no longer properly lodged and cannot be used to obtain blood. In rare cases the lancet may even protrude from the cap. In a case such as this you might injure yourself on the lancet. Therefore, take great care not to touch the front of the cap.

    Should you drop the finger pricker, please pick it up with care. Remove the cap from the finger pricker. Take care to avoid the lancet so as not to injure yourself. Always eject and dispose of the lancet if the finger pricker has been dropped. Afterwards reattach the cap without inserting a lancet. Press the plunger all the way down twice. Only after this should a lancet be inserted.

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  • Can I exchange the lancet while the device is primed?
    If no lancet has been left in the device, a new lancet can be inserted in the primed device. Nevertheless, for safety reasons we highly recommend not to exchange the lancet while the device is primed.

    If a lancet has been left in the primed device, please press the plunger (without pressing the device against the skin) to trigger the device. Then remove the cap and press the plunger a second time, holding the device upright above a waste bin. The lancet will be ejected and a new lancet can be inserted.

    Note: Keeping the finger pricker in a primed state can cause parts to become misshapen through tension and impair its operation.

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  • Can I use a lancet more than once?
    You should use a new, sterile lancet every time you test. This is based on hygienic considerations. In order to reduce risk of infection, the medical device directive (93/42/EEC) in the EU requires sterile one-time use for products such as lancets.

    In addition to the hygienic considerations, there are also other reasons which support once-only use: the tip of an unused needle is sharp, with optimal form and cut and therefore ensures gentle, virtually pain-free lancing. The single use of lancets also helps prevent skin changes.

    Furthermore, never use a lancet that has been used by someone else!

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  • Does Accu-Chek Softclix Plus finger pricker or the Accu-Chek Softclix lancets contain latex?
    No, Accu-Chek Softclix Plus finger pricker and the Accu-Chek Softclix lancets do not contain latex.

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  • How do I safely dispose a used lancet?
    The lancet should be disposed of in a waste bin carefully, so it cannot cause injury.

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  • How should I best prepare for blood sampling?
    Wash your hands with warm water and soap, and dry them carefully. This will improve circulation and ensures a clean penetration site.

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  • Is it correct to discard the first drop of blood?
    No!

    In contrast to former recommendations, it is not necessary to discard the first drop of blood and to use only the second one for glucose monitoring. There is no significant difference in blood glucose values measured with the first and the second drop.

    However, any contamination of the fingertip with dirt or liquids (sweat, fruit juice, etc.) may affect glucose readings. Clean and dry fingertips are a prerequisite for an optimal glucose measurement.

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  • May I squeeze the fingertip to get more blood?
    Yes!

    Blood should be sampled by gently squeezing the fingertip (the tissue is pressed together and blood is forced out of the incision), since it minimises lancing pain (shallower penetration) and reduces the risk of scarring and residual. Squeezing the fingertip does not significantly dilute capillary blood with ‘tissue water’.

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  • What can I do to avoid obtaining too little blood?
    Take the following preparatory actions:

    •Run warm water over your hands before testing to increase blood flow. Be sure to dry hands completely before testing.
    •Improve blood flow to the fingers by warming them.
    •Lower hands below your waist level and gently massage the selected finger before lancing.
    •Press the finger pricker firmly against your finger.
    •After lancing, massage your finger towards the tip.

    Only if all of the above are insufficient, increase the penetration depth of the lancet device by rotating the black dial one step at a time.

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  • What happens if expired lancets are used?
    The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility, so you have plenty of time to use up your lancets.

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  • What if I obtain no blood at all?
    This can be caused by several reasons:

    •The penetration depth is too shallow for your skin. Please select a higher penetration depth setting.
    •The device needs to be pressed firmly against the skin Check, if a lancet is inserted in the device.
    •Sometimes the blood does not appear immediately after lancing. Massaging the finger by gently squeezing it towards the fingertip helps to form a drop of blood.

    Please also check the preceding question about drawing too little blood.

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  • What if the Accu-Chek Softclix Plus finger pricker does not prime?
    Check whether the cap has been reapplied to the device. If not, please reapply the cap. Now the device is ready to be primed.

    Note: In order to prime the device properly the plunger has to be pressed down all the way. If you are unsure of the priming status, please press the plunger until it shows full size. Then prime the device by pressing the plunger all the way down.

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  • What if the lancet does not drop out by pressing the plunger?
    Make sure that the cap of the finger pricker has been removed. Hold the finger pricker upright above a waste bin and press the plunger until it clicks. The lancet should drop out now.

    If, in rare cases, the lancet does not drop out, keep the plunger pressed down. Use the white “collar” of the cap to pull the lancet out by hooking the edge of the collar behind the platform of the lancet. A cut-out area on the inside of the lancet holder makes it easy to hook the lancet platform.

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  • What is the right way to clean Accu-Chek Softclix Plus finger pricker and how often should I clean it?
    To keep your finger pricker in tip-top condition, clean it regularly and wipe off any blood from it immediately. Clean your finger pricker from the outside only. Follow a weekly cleaning regimen using a cloth moistened with 70% isopropanol or 70% ethanol (available from your pharmacy / chemist).

    In addition, thoroughly wipe the inside of the cap using a cotton bud moistened with 70% isopropanol. Allow your Accu-Chek Softclix Plus finger pricker time to dry thoroughly.

    Never dip Accu-Chek Softclix Plus finger pricker in water, isopropanol or any other liquid. This may damage internal parts, and impair operation of the finger pricker. Use only 70% isopropanol or 70% ethanol to clean the finger pricker. Other substances used for cleaning may attack the plastic and stop the finger pricker from operating properly.

    Do not clean the Accu-Chek Softclix lancets.

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  • What is the right way to store the lancets?
    Keep your lancets clean and protect them from extreme temperatures. Do not store them in a hot car or in the refrigerator.

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  • Where can I buy Accu-Chek Softclix Plus finger pricker?
    Accu-Chek Softclix Plus finger pricker is sold only as a kit together with Accu-Chek Compact Plus system. The kit is available at many retail and online pharmacies. Please view list of retailers for more details.

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  • Which other lancets are compatible for use with Accu-Chek Softclix Plus finger pricker?
    Due to its unique mechanism (Clixmotion technology) only the Accu-Chek Softclix and Accu-Chek Softclix XL lancets are to be used with Accu-Chek Softclix Plus finger pricker. Using any other lancets may damage the finger pricker or impair its function.

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  • Which penetration depth should I use?
    The required penetration depth depends on the following:

    • Your skin
    • The softer and thinner your skin is, the shallower the depth setting should be.
    • The required blood sample
    • The more blood you require, the higher the chosen setting.
    • The optimal penetration depth is a combination of both.

    Accu-Chek Compact Plus meter only requires 1.5 μl of blood for determining the blood glucose level. Always start with a low setting when using the finger pricker for the first time. Should you not obtain enough blood, dial to a higher setting until blood volume is right.

    Please also refer to the following questions for further details on how to draw sufficient blood.

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  • Why does the plunger serve several functions unlike other devices?
    The plunger is a multifunctional button used to prime, trigger and eject the lancet.

    This allows you to operate the device with just one hand, easy and convenient!

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Infusion Sets

  • Are there disadvantages associated with steel needle sets?
    Thousands of patients worldwide actually prefer steel needle sets. Unlike with soft cannula sets, the risk of a steel needle set becoming crimped under the skin and disrupting insulin infusion is effectively none. The needle is just as comfortable to wear as a soft cannula. According to Accu-Chek Rapid-D Link users, it's just a matter of getting used to it. Nickel, which is used in a very low concentration in the stainless steel needle, may be responsible in rare cases for an allergic reaction; a switch to a soft cannula infusion set may help to overcome this issue.

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  • Do infusion sets contain softening agents?
    A number of consumer products and surface materials contain softening agents, so called plasticizers, to make the material softer. Such materials are known to provoke allergic reaction or even carcinogenic. The softening agents are mainly used in PVC. Because Accu-Chek Infusion Sets are free of PVC we can exclude the content of softening agents, especially DEHP [ di(2-ethylhexyl)-phthalate ] and DBP [ dibutyl-phthalate ].

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  • Does it hurt to wear an infusion set?
    While there may be an occasional "pinch" when inserting the set, many people find inserting infusion sets more comfortable than giving injections. Once the set is under the skin it is so comfortable that most people forget that they're wearing it.  If it becomes painful this maybe an indication that the canula is incorrectly sited and should be replaced.

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  • How often do I need to change my infusion site?
    In order to help keep sites free of infection, we recommend that sites be changed at least every 48 hours for steel needle sets and every 72 hours for soft cannula sets. It is important to always test your blood glucose level 1-3 hours after inserting a new set, to make sure that it's functioning properly.

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  • My infusion site sometimes hurts. What can I do?
    Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or thin users). If you're using an Accu-Chek TenderLink, try adjusting the angle of insertion. For 90° insertion sets, talk to you doctor about the possibility of switching to a different needle or cannula length.

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  • My lifestyle is active – always on the go. Can I still enjoy all my favourite activities with the pump?
    The disconnectable sets from Accu-Chek allow you the freedom to disconnect from your pump altogether for the duration or your activity. Talk to your doctor or Diabetes Specialist Nurse about time off the pump for sports or an occasional day at the beach. Accu-Chek insulin pumps are designed to be robust , however, if your activity involves contact sports, we would suggest disconnecting your pump.

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  • My set doesn't stick as well during the summer. How can I fasten it better?
    Water sports and heavy sweating can affect the infusion set's adhesive pad – try using an extra water-permeable adhesive patch (like Tegaderm™ or Opsite™ IV3000™) to give your site extra security. Sandwich technique: Cleanse the skin using an adhesive wipe, allow to dry, apply a sterile dressing, insert the set into the dressing, cover the set with another sterile dressing to "sandwich" the infusion set.

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  • What about allergies?
    The use of hypoallergenic materials is a high priority for Roche. Our infusion sets are latex- and PVC-free and glues and solvents are used as little as possible. The adhesive tape is also specially designed to allow the skin underneath it to breathe. However, allergic reactions can never fully be ruled out. Sometimes they develop suddenly, even if you have used the same product for years. If an allergic reaction should occur, ask your doctor about products that can help you continue a comfortable therapy.

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  • Which pump does my set fit on?
    The Accu-Chek infusion sets offer a lure-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek pumps as well as on all other pumps that meet the same standard.

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Insertion Devices

LinkAssist

Insulin Pumps

Meter Systems

Accu-Chek Aviva Meter System

  • Can I use a test strip from another Accu-Chek system in the Accu-Chek Aviva meter?
    No. Accu-Chek Aviva meters are designed exclusively for use with Accu-Chek Aviva test strips.

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  • Can I use an expired test strip?
    For your safety, the Accu-Chek Aviva system is designed to prevent biased results caused by expired test strips. During the last month before the code chip expires, the meter continues to provide a result, along with the warning ‘code exp’ at the bottom of the display. After the code chip expires, the meter displays an ‘E-5’ error and ‘code exp’ will flash.

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  • Can I use the code chips from other Accu-Chek meters in the Accu-Chek Aviva meter ?
    No. Although you can insert a code chip from another meter into the Accu-Chek Aviva meter, you will get an ‘E-2’ error, and ‘code’ will flash.

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  • Can the test reminders be silenced for a meeting or other need?
    Yes. Simply go into setup mode and turn the beeper off.

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  • Do any other substances interfere with the Accu-Chek Aviva test strip?
    Only 3 other substances in the bloodstream (galactose, Lipaemic samples (triglycerides) and ascorbic acid) can interfere with the Accu-Chek Aviva test strip.

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  • Do control test values stay in the meter memory?
    Control test values will not be in the user-accessible memory. However, they will be stored in the downloadable memory.

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  • Do the control ranges change from lot to lot?
    No, the control ranges are fixed.

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  • Does maltose interfere with the Accu-Chek Aviva test strip?
    Blood maltose levels can be high in any patient who is:

    • Undergoing peritoneal dialysis with solutions containing icodextrin (e.g., Extraneal®) because icodextrin is metabolized to maltose

    • Receiving certain types of IV immunoglobulin therapies that contain maltose (e.g., Octagam® or Gamimune®)

    • Receiving IV solutions containing maltose as a substitute for glucose or as a means of hydration

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  • How do I download test results to my computer?
    The meter has an inbuilt infrared window permitting wireless data downloading to a suitably equipped PC, hand held computer (PDA), or special evaluation system that enables you to download your results.

    With the meter off, press and hold both left and right arrow buttons until two arrows on the display flash alternatively to transfer stored results to a computer. Make the receiving end (software product or hardware) ready to download the results. The 2 windows should be 3 to 10 cm (1 to 4 inches) apart.

    Roche offers a variety of special hardware and software to use with your Accu-Chek systems. These products enable you and your Healthcare Professional to manage data more effectively and, through their graph and table views, make it it easier for you to understand your results. Please refer to the Section on Smart Pix for more information.

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  • How do the test reminders work?
    You can set up to 4 test reminders per day, in 15-minute increments. At the set reminder time(s), a series of beeps will sound every 2 minutes, up to 3 times per reminder. The reminder beep will not occur if the meter is on at the set time, or if the user runs a test 30 minutes or less before the set reminder time. If the user turns on the meter while the reminder is sounding, the series of beeps for that reminder will stop.

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  • How does Accu-Chek Aviva system technology differ from other Accu-Chek meters?
    The Accu-Chek Aviva system checks for potential issues. It achieves this by combining the power of technologies in the testing system (the meter), the code chip, and test strips with 6 gold electrodes to perform extensive quality checks during each test.

    These include:

    • Sample checks
      • Verify the correct amount of blood is applied
      • Show user if more sample is needed
      • Detect whether sample is blood or control solution
    • Strip checks
      • Check test strips and reagent for potential damage/abuse
      • Exposure to high humidity
      • Scratches on strip electrodes
      • System is designed to compensate for humidity or temperature or to produce an error message if unable to compensate
    • System checks
      • Check for variations in:
        • Hematocrit
        • Humidity
        • Temperature
    These checks start when the meter is turned on and are complete when a blood glucose result is shown.

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  • How does the user exit setup mode?
    Press and hold the ON/OFF button until the flashing strip symbol appears.

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  • How does the user get into setup mode?
    With the meter turned on and the flashing strip symbol on the display, press and hold the ON/OFF button for about 4 seconds until "Set" and the hour are flashing on the display.

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  • How does the user run a control test?
    The Accu-Chek Aviva meter automatically recognizes Accu-Chek Aviva Control Solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.

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  • How long is the strip shelf life?
    The target expiration date is 18 months from the date of manufacture.

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  • Is it possible to view errors stored in memory?
    When troubleshooting a meter, it may be necessary to recall errors. To view the last 10 errors stored in memory:

    • Press or to enter memory mode.
    • Press and hold and for approximately 4 seconds. The most recent error code will appear on the screen.
    • Scroll through the memory to view the 10 most recent errors.
    This information is not contained in the Owner’s Booklet.

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  • Is the Accu-Chek Aviva system approved for use in clinical settings such as hospitals?
    In the UK and Ireland it is not approved for use in clinical settings, although the Accu-Chek Aviva system is cleared to test capillary, venous, arterial, and neonatal blood samples.

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  • What are the chemistry integrity checks?
    Before the user actually doses the test strip, the meter runs quality checks of the strip chemistry to make sure the strip will give a valid test result. This ensures that the strip has not been exposed to outside environmental factors, such as humidity.

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  • What chemistry does the Accu-Chek Aviva test strip use?
    The enzyme on the test strip, mutant variant of quinoprotien glucose dehydrogenase converts the glocuse in the blood sample to gluconolactone.

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  • What happens if the control result is out of range?
    The user will receive an error message if the control result is out of range.

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  • What is the real time clock backup feature?
    An additional internal battery supports the clock when the main battery is removed. You can leave the battery out of the meter for 72 hours and still retain the time and date. If you replace the battery within that time, the meter will ask you to verify the time and date. The internal battery will automatically recharge. If you do not replace the battery within 72 hours, the meter will retain the time and date that was stored before the 72 hours.

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  • What’s new about the Accu-Chek Performa test strip technology?
    The Accu-Chek Performa test strip has 6 gold electrodes that work together with the rest of the system to perform extensive quality checks.

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  • What’s special about the test strip container?
    The Accu-Chek Aviva test strip container provides several important advantages over previous designs:

    • Flip-top lid:
      • Makes opening the container easier
      • Helps ensure proper closing to protect test strips from environmental exposure
    • Smaller design helps make it more convenient to carry.
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  • Which AST areas can the system test?
    The system will work on the 5 main AST areas: forearm, palm, upper arm, thigh, and calf.

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  • Why does the Accu-Chek Aviva system still use a code chip?
    Roche retained the code chip for 4 reasons:

    • It can provide feature upgrades (such as faster test times and smaller sample sizes) without the need to buy a new meter.
    • It is designed to prevent the use of expired test strips.
    • It helps ensure more accurate results by reducing the inherent variability in all test strips.
    • It is easy to use. Unlike some systems, which require you to scroll through multiple numbers to code the meter manually, the code chip for the Accu-Chek Aviva system just snaps in place.
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  • Why does the control solution bottle need to be wiped?
    In the same way that fresh blood should always be used for testing, fresh control solution should be used to prevent a contaminated control drop. Old control solution should always be wiped from the tip of the bottle so that only what is in the bottle itself is used for the test.

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  • Why does the test sometimes start even if yellow is still showing in the capillary window?
    As soon as a sufficient amount of blood is applied to the strip, the system automatically detects it and begins the test, even if some yellow is still visible in the window. The only time the user needs to apply more blood is when the blood drop symbol continues to flash in the display.

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  • Why was the curve eliminated from the test strip and how did Roche determine the best test strip design?
    In market research that looked at different strip shapes and sizes, users considered the final end-dose design and size optimal, particularly when considering AST testing. Users find it difficult to do an alternative site test with a curved strip. Finally, it is easier for left-handed and right-handed people to use an end-dose strip.

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Accu-Chek Compact Plus Meter System

  • Can I use rechargeable batteries?
    Yes, you can. Since, rechargeable batteries normally have a voltage of just 1.3 V instead of the AAA batteries’ 1.5 V, the measurement cycles will be reduced. Additionally, the discharging characteristics are completely different, therefore it must also be remembered that when the battery icon appears the minimum safety buffer of 50 measurements can no longer be guaranteed. In addition, we do not have any control over the quality of the rechargeable batteries nor the recharger.

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  • Can the Accu-Chek Compact Plus system be used in the professional sector (hospital)?
    No it can not because the meter is held upwards instead of downwards when drawing up blood, there is a risk of blood running into the casing. When the next strip is ejected, it may be contaminated by the blood that entered earlier. Then there is a risk of cross contamination.

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  • Can the brightness of the new OLED display be adjusted?
    Yes, by pressing the “S”-button, the second step within the setup mode is the adjustment of brightness. Three levels are selectable with “M”-button.

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  • Can the strip also be removed manually?
    The ejected strip can be removed manually without damaging Accu-Chek Compact Plus. However, by removing a used strip manually there is a risk of contamination, so this should be done only in exceptional circumstances.

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  • Can the system be used for neonates?
    The system cannot be used for neonates.

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  • Compact Plus Test Strips
  • Does the Accu-Chek Compact Plus meter need to be cleaned?
    The Accu-Chek Compact Plus Meter does not require cleaning if it is handled as instructed. However, if it is misused (the ejected strip is not held slanting downwards when drawing up blood or control solution) the optics part can become dirty.

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  • Does the Accu-Chek Compact Plus system offer the opportunity to redose after blood has been applied?
    Yes, the Accu-Chek Compact Plus system has a re-dosing option within 25 seconds.

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  • How long do the batteries last?
    High energy batteries last at least 1000 measurements or one year. The internal clock uses power irrespective of the number of measurements, even when the Accu-Chek Compact Plus meter is switched off. The number of measurements may be reduced when the measurement frequency is extremely low (1 measurement per week) and the meter is left unused. The number of measurements may be improved where the measurement frequency is high.

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  • How reliable is the barcode reader?
    The bar-code reader has an automatic error detection which meets the highest reliability standards.

    If an error is detected, an error message appears. The customer should then proceed as described in the instructions and take another drum from the same package to continue with his / her measurement (see the section on error messages in the instructions for use).

    All drums produced by Roche have been tested and passed 100% by video control.

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  • Is it possible to insert the drum incorrectly?
    No, it is not possible to insert the drum the wrong way. The Accu-Chek Compact Plus meter has been designed to enhance safety.

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  • Is the measurement result affected by altitude?
    The Gluc-Dor enzyme used has a negligible dependence on the atmospheric oxygen level. For this reason its altitude dependence is also extremely small. We guarantee full functionality for up to 4000 m.

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  • Is the OLED display readable in bright sunlight?
    The readability in bright sunlight is a disadvantage of the OLED. By covering the display with your shadow it is readable again.

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  • Is underdosing possible and how reliable is the control mechanism?
    The strip has a capillary designed so that measurement does not start until there is sufficient blood in the capillary. A symbol has also been incorporated to show when measurement starts. In the event of underdosing, measurement does not start or the error message appears when the test strip is not redosed within 25 seconds.

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  • What happens if I insert a used drum?
    If a used drum is inserted the code on the drum is first read automatically.
    The Accu-Chek Compact Plus meter then searches for the next chamber containing a strip, always starting with the first one. For example, if just 1 strip is left in the drum, the meter checks 16 chambers before it finds the last strip.

    Warning: The period quoted for using up the Accu-Chek Compact drum is no longer valid because the drum compartment was opened (see "Error messages" in the Reference Manual).

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  • What is the strip quality check? How does it work?
    The Accu-Chek Compact Plus system checks each strip for quality before measurement. Because of this check, the meter’s strip advancing mechanism needs to pause briefly before ejecting the strip completely (see "Why must I wait before I can apply blood?"). If the strip is spoilt, an error message appears.

    Warning: The strip quality check can only check the strip, not the whole system (meter, meter optics). For this reason it is not possible to completely eliminate performance checks in addition to the inbuilt strip quality check. Checks are made to ensure that the test area changes colour in a particular way, e.g., when moistened.

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  • Why do I have to wait until the strip and drop icon appears in the display before I can start to measure?
    The meter is performing the strip quality check. Strip position and other details are tested before the strip is advanced in total. The total time required is about 1.5 seconds.

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  • Why does the Accu-Chek Compact Plus strip advancing mechanism stop briefly before the strip reaches the measuring position?
    See "Strip quality check"

    See "Why do I have to wait until the strip and drop icon appears in the display before I can start to measure?"

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  • Why must the drum be left in the Accu-Chek Compact Plus Meter for no more than 90 days?
    All test strips (including those of our competitors) are moisture-sensitive. The drum contains a desiccant which protects the strips from moisture for 90 days (in all climatic zones). After that time the desiccant is used up and the strips are exposed to moisture. They become unusable after just a few days. An additional desiccant protects the strips in the unopened tube until the printed expiry date.

    When a drum is placed in the Accu-Chek Compact Plus Meter, the display shows the drum icon and "control bottle" after 90 days. This means that the system can no longer be used. If the drum continues to be used, the Accu-Chek Compact Plus prompts the user to perform a control check. Legally, the strips must not be used. If they are, the readings obtained must be used for guidance only. The meter registers every opening of the cover and sets its internal timer to 0, i.e. the message "Drum-Icon + Control-Bottle-Icon" appears. To prevent incorrect results, the quality of each strip is also checked again before it is used (see "strip quality check").

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  • Why should I change the batteries only when I change the drum?
    Each battery change is a break in the power supply. This means that Accu-Chek Compact Plus meter does not know whether or not the cover was opened and the drum was changed. In this case the meter assumes, for safety reasons, that the cover was open and reads the code again. Accu-Chek Compact Plus accesses the first chamber and if this is empty the meter identifies the drum as having been used.

    Another old, used drum could have been inserted during the battery change. That is why, for safety reasons, the Accu-Chek Compact Plus meter now prompts the user to carry out a performance check.

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Accu-Chek Mobile Meter System

  • Can Accu-Chek Mobile be used in the professional sector (hospital or doctors office)?
    No, Accu-Chek Mobile is definitely designed for lay use (no professional use) only. If it is misused and the meter is held upwards instead of downwards when applying the blood, there is a risk of blood running into the cassette casing. Blood could also run below the carrier foil if it is not applied correctly. When the next test area is spooled onto the cassette tip, it may be contaminated below the carrier foil by the blood entered earlier. Then there is a risk of cross-contamination.

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  • Can I also use control solution from other systems to perform a control test?
    A control solution, other than the Accu-Chek Mobile control solution cannot be referenced to the target control range or target control value.

    Additionally the Accu-Chek Mobile control solution applicator is specially designed to apply the control liquid to the test area of the test cassette. It allows to dose only a small amount of sample. This avoids that the system is over floated with control solution which could cause defilement of the system.

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  • Can I change the batteries if a cassette with remaining tests is still inserted?
    You can change the AAA batteries whilst also still having a cassette inserted.

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  • Can I reuse a cassette which was taken out of the meter still holding several tests?
    If the test cassette you removed still has unused tests and has not yet expired, you can reinsert the cassette into the meter at a later date. The meter recognizes the cassette, the number of available tests and the validity.

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  • Can I use rechargeable batteries?
    Yes you can. Since, rechargeable batteries normally have a voltage of just 1.3 V instead of the AAA batteries` 1.5 V, the measurement cycles will be reduced. Additionally, the discharging characteristics are completely different, therefore it must also be remembered that when the battery icon appears the minimum safety buffer of 50 measurements can no longer be guaranteed. In addition, we do not have any control over the quality of the rechargeable batteries nor the recharger.

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  • Can the brightness of the OLED display be adjusted?
    Yes, by entering the brightness menu,. 3 levels are selectable.

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  • Can the loudness of the beep tones be adjusted?
    Yes, by entering the loudness menu. 5 levels are selectable.

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  • Can the system be used for neonates?
    The system cannot be used for neonates.

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  • Can the user delete stored results?
    With the new Accu-Chek Mobile meter it is not possible to delete stored results, but it may be possible using Accu-Chek 360°.

    If the memory (500 data sets) is full and a new result is stored the oldest data set is automatically deleted.

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  • Does Accu-Chek Mobile need to be cleaned?
    Accu-Chek Mobile does not require cleaning if the system is handled as instructed. However if it is misused (the meter is held upwards when applying the blood or control solution and the blood or control solution sample is bigger than 5 µL) the optic parts can become dirty. It is possible to clean the optic parts (refer to instructions).

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  • Does the meter provide information when the tests are expired?
    When a test cassette is in the meter, the meter checks regularly when the cassette was inserted and calculates the use-by period from this. Each test cassette must be used up within 3 months (used-by period). If you insert a standard test cassette into the meter, the use-by period is calculated from the date when the cassette was placed in the meter for the first time. This date is stored in the cassette.

    The meter also checks whether the expiry date of the cassette has been reached. The expiry date is shown on the test cassette box.

    If either of the two dates – use-by period or expiry date – is exceeded, the validity of the cassette has expired. You cannot perform any more tests with this test cassette.

    If you start a test and the validity of the cassette is about to expire shortly or has already expired, the meter will inform you of this.

    The first notification appears 10 days before the validity of the cassette expires, the following appear 5, 2 and 1 day(s) before expiry.

    If the validity of the test cassette has expired, a message appears which informs about the expiry of the cassette and asks you to insert a new cassette.

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  • Does the OLED display need more power than LCD Displays?
    Yes it does. As higher the level of brightness selected, more power is consumed. Default setting is Level 2.

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  • Does the user lose the memory or the time & date setting when changing the battery?
    The stored values and settings remain saved in the meter while you change the batteries or if you store the meter without batteries.

    The meter has an in built back-up battery. This provides the power when there are no batteries inserted. The back-up battery lasts about 5 years. It cannot be replaced if it is empty. An empty back-up battery has no influence on the functioning of the meter.

    If the back-up battery is empty (this event is very unlikely, because the back-up battery life time is about 5 years), you still have 10 minutes to change the batteries. Only if more time than this elapses does the meter forget the time and date and dashes appear on the display instead of time and date. In this case time and date has to be set again.

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  • How can I check if the result of the control test is ok?
    In the process of using the control solution to perform a system check the meter informs about the result, the target range and whether the control test is ok or not ok. Precondition for this is that the user actively flagged the displayed result as a control test. Additionally you can find the target range or and the target value printed on the top of the test cassette packaging

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  • How long do the batteries last?
    High energy batteries last at least 500 measurements or 1 year .

    The number of measurements may be reduced when the measurement frequency is extremely low (one measurement per week) or the meter is left unused. Setting the display brightness to level 3 and beeper volume to level 4 or 5 or using the acoustic mode permanently also impacts battery life time negatively. The number of measurements may be improved when the measurement frequency is high.

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  • How many test results can be stored?
    The new Accu-Chek Mobile meter stores up to 500 test results with date and time automatically.

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  • How reliable is the coding process via RFID?
    All lot-specific coding information is stored in the RFID tag with an overwrite-protection. There is no possibility to change the stored information in the RFID tag.

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  • How robust is the motor and the mechanism?
    The motor as well as the mechanism has been designed to last for at least 10.000 measurements. Additionally, the stability has been tested with a number of drop tests and vibration tests.

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  • Is it possible to insert the test cassette incorrectly?
    No, it is not possible to insert the cassette the wrong way. Accu-Chek Mobile has been designed to enhance safety.

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  • Is the measurement result affected by altitude?
    The Gluc-DOR enzyme used has a negligible dependence on the atmospheric oxygen level. For this reason its altitude dependence is also extremely small. We guarantee full functionality for up to 4.000m.

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  • Is the OLED display readable in bright sunlight?
    The readability in bright sunlight is a disadvantage of the OLED-technology. By covering the display with your shadow it is readable again

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  • What happens when I insert a cassette?
    When you insert a new test cassette the RFID tag which is on it informs the meter about the specific properties of the test areas in this test cassette. All coding information is given. The meter turns on, the display check appears and after that you get the information about cassette expiry. Then the available tests are indicated and you get linked to the main menu. The meter is now ready for testing.

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  • What is an RFID tag?
    An RFID tag is a label containing a memory chip and antenna using radio waves for the communication between reader (Accu-Chek Mobile) and the tag (label on cassette).. The RFID tag is placed within an adhesive label.

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  • What sample quantity can the test area accept?
    The test area works with blood or control solution quantities in a range from 0.3 µL to 5.0 µL. The special sink area deals specially with excessive sample dosing storing up to 5.0 µL .

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  • What type of flags can be used to further describe the environment a test was performed in?
    4 different flags can be used to describe certain events connected to the result or particular characteristics of the result. A flag can only be set if the Set flag menu is opened while the test result is still displayed.

    The Set flag menu gives access to the flags in the following order:

        1. Control test (This value will not be included in the average calculation)

        2. General flag (This value will not be included in the average calculation)

        3. Before food

        4. After food

     

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  • What types of averages are available?
    There are 3 types of average available:

    1. for all values (except control test and general flagged results)

    2. for values before the meal (except control test and general flagged results)

    3. for values after the meal (except control test and general flagged results)

    For each group the average can be calculated based on the last 7, 14 or 30 days.

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  • Why are the batteries inserted when Accu-Chek Mobile is delivered?
    Accu-Chek Mobile is delivered with time and date factory set. Power supply is served by a 3rd coil cell battery that is incorporated. During storage a protection foil avoids that the 2 AAA batteries loose any power and the preset is running based on the power of the coin cell.

    Getting the meter newly in your hands you do not have to insert the AAA batteries, just pull out the protective battery foil and the AAA batteries take power supply over.

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Aviva Nano System

  • Are the Accu-Chek Aviva Nano systems approved for use in clinical settings?
    Yes. The Accu-Chek Aviva Nano systems are cleared to test capillary, venous, arterial, and neonatal blood samples.

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  • Can I silence the test reminders for a meeting or other need?
    Yes. Simply turn the beeper off in setup mode.

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  • Can I use the code chips from other Accu-Chek meters in the Accu-Chek Aviva Nano meters?
    No. Although you can insert a code chip from another meter into the Accu-Chek Aviva Nano meters, you will get an error message. The error message for the Accu-Chek Aviva Nano meter is ‘Err’ with code displayed at the bottom of the meter.  However, because the Accu-Chek Aviva Nano meters use the same strips as the Accu-Chek Aviva meters, they use the same code chips.

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  • Do any other substances interfere with the Accu-Chek Aviva test strips?
    Only 3 other substances in the blood stream (galactose, xylose, and lipids) can interfere with the Accu-Chek Aviva test strips. No other leading system has fewer interfering substances.

    Patients who take a xylose tolerance (D-xylose absorption) test should not use Accu-Chek Aviva Nano meters to test their blood glucose for 24 hours after the test and should discuss alternative testing options with their healthcare professional.

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  • Do control test values stay in the meter’s memory?
    Control test values do not stay in the memory that you can access on the meter. Instead, the meter stores them in the downloadable memory, so you can view them with supported software.

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  • Does maltose interfere with the Accu-Chek Aviva test strips?
    Blood maltose levels can be high in any patient who is:

    • Undergoing peritoneal dialysis with solutions containing icodextrin (e.g., Extraneal®) because icodextrin is metabolized to maltose

    • Receiving certain types of IV immunoglobulin therapies that contain maltose (e.g., Octagam® or Gamimune®)

    • Receiving IV solutions containing maltose as a substitute for glucose or as a means of hydration

    The Accu-Chek Aviva test strips are labeled with a green symbol to distinguish them from earlier test strips that were subject to a clinically relevant maltose interference.


    The green symbol can be found on the test strip box and on the label of the test strip container.

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  • How do I download test results to my computer?
    The meter has an inbuilt infrared window permitting wireless data downloading to a suitably equipped PC, hand held computer (PDA), or special evaluation system that enables you to download your results.

    With the meter off, press and hold both left and right arrow buttons until two arrows on the display flash alternatively to transfer stored results to a computer. Make the receiving end (software product or hardware) ready to download the results. The 2 windows should be 3 to 10 cm (1 to 4 inches) apart.

    Roche offers a variety of special hardware and software to use with your Accu-Chek systems. These products enable you and your Healthcare Professional to manage data more effectively and, through their graph and table views, make it it easier for you to understand your results. Please refer to the Section on Smart Pix for more information.

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  • How do I get into set-up mode?
    With the meter turned on and the flashing strip symbol on the display, press and hold the ON/OFF/SET button for about 4 seconds until set-up appears and the hour is flashing on the display.

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  • How do test reminders work?
    You can set up to 4 test reminders per day, in 15-minute increments. At the set reminder time(s), a series of beeps will sound every 2 minutes, up to 3 times per reminder. The reminder beep will not occur if the meter is on at the set time, or if you run a test within 15 minutes of the set reminder time. If you turn on the meter while the reminder is sounding, the series of beeps for that reminder will stop.

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  • How does the Accu-Chek Aviva Nano system technology differ from other meters?
    The Accu-Chek Aviva Nano systems check for many potential safety issues by combining the power of technologies in the testing system (the meter), the code chip, and test strips with gold electrodes to perform extensive safety checks during each test. It uses the same technology as the Accu-Chek Aviva systems.

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  • How does the meter determine if the control test is in range?
    The control range data is stored in the code chip.

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  • In addition to the fingertip, from what other sites can the Accu-Chek Aviva Nano systems test samples?
    The Accu-Chek Aviva Nano systems will test blood samples from 5 alternate sites (called Alternate Site Testing, AST): forearm, palm, upper arm, thigh or calf.

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  • What chemistry do the Accu-Chek Aviva or Accu-Chek Performa test strips use?
    The test strip uses glucose dehydrogenase chemistry, which prevents oxygen from interfering with test results.

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  • What happens if the control result is out of range?
    An error message and the control result will alternate on the display.

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  • What is the clock backup feature?
    An additional internal battery supports the clock when the main battery is removed. You can leave the battery out of the meter for up to 72 hours and still retain the time and date. If you replace the battery within that time, the meter will ask you to verify the time and date the next time you turn it on.

    When you replace the main battery, the internal battery will automatically recharge. If you do not replace the battery within 72hours, the meter will retain the time and date that was stored immediately before the internal battery was depleted.

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  • What test principle do the Accu-Chek Aviva Nano systems use, and why?
    The Accu-Chek Aviva Nano systems use an electrochemical test principle instead of the photometric principle used in the Accu-Chek Active system, Accu-Chek Compact, and Accu-Chek Go systems.

    Electrochemical biosensors such as those in the Accu-Chek Aviva Nano systems provide high levels of sensitivity and specificity.

    In an electrochemical test principle, glucose dehydrogenase enzymatically reacts with glucose in a sample causing the release of an electron that reacts with the mediator. The modified mediator is subsequently electrochemically converted to its initial state upon application of a voltage difference between the electrodes, resulting in a small electric current that is detected by the system.

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  • Why do I need to wipe the control solution bottle?
    The system differentiates between control solution and blood because controls have higher salt concentration. However, if the control solution evaporates or concentrates on the tip of the bottle, it could cause the meter to display an incorrect control reading.

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  • Why does the Accu-Chek Aviva Nano system still use a code chip?
    Roche Diagnostics retained the code chip for 5 reasons:

    1. It can provide feature upgrades (such as faster test times and smaller sample sizes) without the need to buy a new meter.
    2. It is designed to prevent the use of expired test strips.
    3. It helps to ensure more accurate results by reducing the inherent variability in all test strips.
    4. It is easy to use. Unlike some systems that require you to scroll through multiple numbers to code the meter manually, the code chip for the Accu-Chek Aviva Nano systems just snaps in place.
    5. The control range data is stored in the code chip

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  • Why does the test start even if yellow still shows in the capillary window?
    As soon as enough blood is applied to the strip, the system automatically detects it and begins the test, even if yellow is still visible in the window. The only time you would need to apply more blood is when the blood drop symbol continues to flash in the display.

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  • Why is my clock not set to the correct time?
    Some countries share meter configurations with other countries, have multiple time zones within their country, and/or change their time semi-annually. Therefore, manufacturing is unable to set the correct time for every country.

    The system should have directed you to confirm the time and date the first time you turned it on, and the default time should have been within 1–2 hours of your correct time.

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