Product Support
Accu-Chek Performa
The Accu-Chek Performa meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test strips continue to be to be available, so there is no need to switch to another meter unless you require a replacement. You can access support for your meter here.
If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.
Product Support
Accu-Chek Performa
The Accu-Chek Performa meter is no longer available in the United Kingdom and Republic of Ireland. But don't worry: the test strips continue to be to be available, so there is no need to switch to another meter unless you require a replacement. You can access support for your meter here.
If you require a replacement meter, please contact Accu-Chek Customer Care to discuss whether the Accu-Chek Instant meter could be a suitable alternative for you.
If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.
Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.
If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.
Use your product specific documents to get to know more about your meter and how to use it.
Still having trouble? Contact us
*Some mobile phone operators may charge or restrict access for calls to these numbers. Calls to these numbers are subject to a local call charge, depending on your mobile network provider.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you. To improve the quality of our service, calls received or made by Roche Diagnostics Limited may be recorded.
Insulin Pump Consumable Orders
Visit our order page, or call UK: 0800 731 2291* (option 1), Ireland: 1 800 882 351* (option 1)
Monday to Friday 8:30am-5pm excluding bank holidays.
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 1)**
UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 5410379**
Monday to Friday 8am-6pm excluding bank holidays.
UK: 0800 0211 241*
Ireland: 1 800 121 416*
Monday to Friday 8am-6pm excluding bank holidays.
UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)
You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)**